Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,077 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service friendly staff sent an email to Shelley Brackenbury quote received and cruise booked same day always use Cruise 118”

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Posted 4 years ago

“Another great service from Lexi nothing is ever too much trouble.”

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Posted 4 years ago

“friendly and helpful staff. easy to book. very good value for money”

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Posted 4 years ago

“A very friendly and professional service.”

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Posted 4 years ago

“I had the pleasure of dealing with Georgina. She was polite, professional and more than willing to go the extra mile to ensure i had the special cruise i was looking for. Nothing was to much trouble. Congratulations on excellent service.”

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Posted 4 years ago

“Very happy with the service I received so helpful.. Rachel couldn't have been nicer very easy to talk to and work with”

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Posted 4 years ago

“Fantastic service from Hannah today, we have always used iglu cruise, but I felt her customer service and knowledgeable information about the ship was worthy of the booking! Will definitely rebook with her.”

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Posted 4 years ago

“Very helpful and polite and patient with us.good service all roind”

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Posted 4 years ago

“Helpful and knowledgeable”

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Posted 4 years ago

“It was all good and everything went well”

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Posted 4 years ago

“It was all good and everything went well”

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Posted 4 years ago

“Brilliant service very complicated booking with 10 of the family all cruising together this was dealt with total professional assistance from the 118 advisor I won't name the lady that helped so much so as to not embarrass her only to say I will continue to book our family holidays with 118. Thank you all so much”

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Posted 4 years ago

“Never booked a cruise before every question I asked was answered there was no pressure to book would definitely recommend.”

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Posted 4 years ago

“Excellent personal service from Gill”

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Posted 4 years ago

“Excellent service, helpful and knowledgeable agent. Prompt email confirmation and regular information updates. Very happy so far with the booking process but haven't been on the cruise yet.”

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Posted 4 years ago

“Agent Lorraine very very helpful. Thank you”

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Posted 4 years ago

“Process of booking our cruise was initially good , and I got all the help I needed ! BUT since booking it I have lost faith in 118 and would never book again through this company . I booked two drinks packages , one for my husband and I and another for my son and his partner. To date I still haven’t had mine added onto my booking , yet my sons has already been added and I booked his after I did ours . The calls I have made is disgusting, I have been put on hold for nearly half hour, and I have just ended the call . Iv spoken to concierge who have just told me what I wanted to hear which isn’t good enough . I’m not at all happy it’s not nice booking a holiday and having the excitement taken out of it because of having to keep chasing things up !! FCC’s haven’t yet been deducted , yet I was told two weeks ago after many calls they would be sorted with in the next 48 hour’s I’m still waiting !!! Because my initial booking experience was good I also booked a surprise cruise for later in the year for my husband , BUT that one is now going to be cancelled I would rather cancel than give 118 any more of my money !!! I have paid my first cruise apart from the FCC that needs deducting or I would of cancelled , just far too much stress . Iv always booked direct with royal Caribbean , no stress all straight forward but I have learnt my lesson and will in future book our future cruises with them . Sorry cruise 118 you really do need to brush up on your customer service!!!”

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Posted 4 years ago

Dear Angela Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that your call with Hannah on the 14th of February resolved all the issues you mention within your review and that you were happy with what was discussed. Please do not hesitate to contact Customer.Relations@worldtravelholdings.co.uk if you would like to discuss the matter further. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Sharmaine was very helpful the whole experience was so easy and professional. She answered all our questions”

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Posted 4 years ago

“John M is a testament and shining example of professionalism, patience and knowledge. I wish all sales people were like him. Can't thank him enough for his help in sorting out our booking with so much care, understanding and devotion.”

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Posted 4 years ago

“Ana was excellent”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 16,077 reviews