Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In general, the booking process was very easy. However, after the payment got accepted I was shown an empty page (just the bottom and top banners were visible) - which was a bit scary because there was no confirmation or booking reference displayed. Eventually, I got an email confirmation but those 20 minutes between the payment and the email were a bit stressful. Also it would be great if I could put my BA executive club number when booking via BA link.”

Helpful Report

Posted 3 years ago

“Amazing customer service, very helpful, got us an amazing price. Thankyou Emma O'Reilly”

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Posted 3 years ago

“Shelley has been great”

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Posted 3 years ago

“Shelley has been great”

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Posted 3 years ago

“Hannah was brilliant and very polite. She dealt with my booking in a very polite and professional manner. I dealt with this company before and we’re absolutely brilliant. Thank you once again.”

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Posted 3 years ago

“Jennifer was extremely helpful. First time booking a cruise so needed a lot of advise. Information provided excellent, thank you”

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Posted 3 years ago

“The Lady I spoke to was very helpful and covered all the questions I asked her. Her Name Was Alannah Mulligan.”

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Posted 3 years ago

“I booked a cruise 22/7 with you and paid a deposit more than advertised. I was told the balance would be due September when I paid the deposit. You emailed me 23/7 saying the full amount is due and should’ve been paid on the 22/7!!! I’ve 7 days to pay!! No response to my email or calls!! I’m not happy and it’s caused me unnecessary stress. Julie Stead”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Rachel is always helpful & very accommodating, knowledgeable and pleasant which makes booking a cruise with her a pleasurable experience”

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Posted 3 years ago

“Natalia was outstanding, kind efficient top class”

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Posted 3 years ago

“Hannah was brilliant and very polite. She dealt with my booking in a very polite and professional manner. I dealt with this company before and we’re absolutely brilliant. Thank you once again.”

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Posted 3 years ago

“I booked a cruise to travel with P&O and spoke with Ashleigh, who was very professional and friendly. I have booked with you before and I will do again based on this experience.”

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Posted 3 years ago

“Emma O'Reilly was very pleasant and knowledgeable and her patience did not falter when there time consuming issues allocating FCC to our new booking. She went above and beyond to solve the problem and successfully book the for us. Can't thank her enough. Looking forward to booking further cruises with Emma and Cruise 118.”

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Posted 3 years ago

“Always use Cruise 118. Their customer service is brilliant and they are very helpful. This time Amber went above and beyond with an FCC booking. Looking forward to booking the next one with you soon 😀”

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Posted 3 years ago

“Excellent service booking agent tracy very helpful and friendly and found us exactly what we were looking for both date price cruise line and departure pirt which was not easy as its half term hols”

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Posted 3 years ago

“Stephanie was patient, she structured the cruise to meet our every need. The following emails have kept us totally informed.”

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Posted 3 years ago

“John is fantastic I wouldn’t go anywhere else Helps me book with ease and 100% trust him”

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Posted 3 years ago

“Emma O'Reilly was excellent, extremely helpful and very patient with sorting a suitable cruise for us.”

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Posted 3 years ago

“Once again Laura chisnall was first class and answered all questions quickly and very professionally.”

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Posted 3 years ago

“I made a booking for a discounted balcony cabin and a few hours later was told that the booking was not made, which resulted in us missing out on a balcony, which were all sold out. Had to accept an inside cabin, with no recompense from Cruise118. I believe this was due to allowing inadequately trained staff to take bookings.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. As a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number (WOR-XXXX) to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews