Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,335 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service the lady I dealt with went above and beyond to help”

Helpful Report

Posted 3 years ago

“Bit of a wait for the call to be answered but once through my request was dealt with promptly.”

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Posted 3 years ago

“Fantastic and easy booking. Not pressured into booking, could liaise through email and book a time to speak to same agent Shelley who was just lovely. Very knowledgeable and friendly.”

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Posted 3 years ago

“Fantastic and easy booking. Not pressured into booking, could liaise through email and book a time to speak to same agent Shelley who was just lovely. Very knowledgeable and friendly.”

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Posted 3 years ago

“Quick, helpful and knowledgeable service- excellent.”

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Posted 3 years ago

“Great service ..all the help l needed to book our Caribbean cruise to celebrate our 65th birthdays thankyou Rachel”

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Posted 3 years ago

“Bear with me as this is a long one but it may save you a lot of heartache and a great deal of money in the future! If we could post with no stars we would. We were due to cruise with MSC on 1st May but one of our party tested positive with covid using a home kit a couple of weeks before we were due to sail. We emailed Cruise118 to ask for direction in what to do next, they called us and told us they had spoken with an MSC Doctor who had said not to take covid tests but to wait until the day before we sailed and get an antigen test which should come back negative which would allow us to sail the next day. We then received an email from another Cruise Concierge to tell us we could not sail but they could offer us an alternative cruise in August and informed us of the additional cost which we accepted. We chased via email for confirmation of the new cruise to several of the Cruise Concierge agents we had dealt with over the next few days with no response. We sat on the telephone for one hour and forty minutes to get to get through to someone, pleading for some information regarding the alternative cruise. Someone was always going to get back to us and no one did so two days before we were due to sail/not sail we sat yet again for over an hour to get through only to be told that nothing had been done with the alternative cruise offer and it had been withdrawn by MSC. We were told by this Cruise Concierge that it might be a good idea to get an official test done (which by now would have shown negative on us all as we had been home testing for our safety) and try and claim on our insurance which with no official test results was useless. We explained that we had been told by one of her colleagues NOT to take tests and all she could say was ‘oh dear’. We were not able to sail on the cruise and so made an official complaint to the Chief Exec of Cruise118, she did not respond to us regarding this complete fiasco but instead got her Customer Service Manager to ring us instead, she confirmed she had checked out all the points in our complaint and did not dispute any of our complaint, she apologised for us being unhappy with their service and at the end of the conversation she asked us if we would like to take up the offer of the alternative cruise in August of which we said yes or we would like a full refund as we had been misguided through all of this by their own staff. She said she would call MSC the following morning and sort it and come back to us, she did respond the following morning with an email to say that again she apologised that we were unhappy with the service we felt we had received, the alternative cruise was not available and if we wished to take it further we should contact ABTA….and that was it, no cruise, no refund they just walked away from their responsibility. We are now pursuing one of several avenues to get our money refunded, we have used this company on many occasions and had the odd niggle with them mainly because they do not talk to each other or pass on information so you have to be the one to follow up any querie you may have but on this occasion we received so many emails and calls with instructions that totally contradicted each other, the one email told us to ignore the information we had been given so far because she had the correct information which was that we could take up the option of the alternative cruise!! This has been a horrendous experience made worse by the total indifference of Cruise118 to take responsibility for their incompetence causing our whole party to loose the cruise and money. You will not speak to the same adviser twice but they do keep notes on all calls and emails as we were told by the Customer Service Manager, they just do not action them. I’m sure we are not the first but you may be the next!”

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Posted 3 years ago

“Amazing family holiday! Huge thanks for the all team of cruise! The food is delicious, waitresses are very polite .Our room was cleaned every morning. Program of activities nicely arranged.,we were not bored . Big thanks for our advisor Rachel Halliwell for her advice and help. Highly recommend!!5stars!”

Cruise118.com 5 star review on 12th July 2022

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Posted 3 years ago

“We have just booked our second cruise with Jennifer Stevenson at Cruise 118 and can't recommend her highly enough. She is very knowledgeable, friendly, professional and efficient, we gave her an idea of what we wanted to do for our cruise and stay holiday and she found a number of options for us and also suggested excursions that she thought we would like based on her experience of visiting the country we were going to. She organised all the transfers and hotels for the cruise we have just back from and everything went like clockwork. We will definately be contacting Jen for all our future cruise holidays.”

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Posted 3 years ago

“Although he was very helpful and friendly there were numerous errors when we received our confirmation. Name spelt incorrectly wrong airport, incorrect date of transfers. I had to ring 3 times to get it sorted out correctly.”

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Posted 3 years ago

Thank you kindly for your review it is very much appreciated. We are sorry to learn of the issues you have experienced post-booking. Please be assured this is not the standard we expect for our valued customers, if you are still experiencing issues please can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised. Please include your WOR booking reference in the subject box. We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for taking the time for writing your review, it is only through feedback of this nature we can identify where we need to improve to ensure we continue to serve our customers best. Regards

Posted 3 years ago

“U managed to beat cruise1st by £300 for the same hol ,enough said”

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Posted 3 years ago

“Georgina was very knowledgeable and informative when I had to rebook our cruise after the cruise line cancelled our booking and had lots of problems getting anyone to respond to my emails or phone calls from customer service. I was put on hold for so on number of occasions long that I had to give up at the end and call on the number as a new customer.”

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Posted 3 years ago

“Great service and very helpful Paula was very good will book cruises through 118”

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Posted 3 years ago

“THE AGENT WAS VERY NICE,RELIABLE, PATIENCE BY FIND THE PERFECT HOLIDAY AND TO MATCH MY BUDGET WHICH AM SO HAPPY ,SHE WENT AN EXTRA MILE TO SORT ME OUT.”

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Posted 3 years ago

“Advisor very helpful got me the best deal she could so I could book cruise”

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Posted 3 years ago

“Brilliant service from Sam, so easy to book, he explained everything in detail. Definitely recommend”

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Posted 3 years ago

“Have been using 118 for years, not booked with any other company’s, but receiving offers from other companies at the moment which 118 is not able to match, not sure why, but don’t really want to use anyone else, so hopefully can find a match for 2023 and stay with 118”

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Posted 3 years ago

“Mary was very helpful and sorted out my cruise. Mary left me her contact details , was friendly and listened to what my requirements were ensuring I got the right cruise for me 😊”

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Posted 3 years ago

“Advisor very helpful got me the best deal she could so I could book cruise”

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Posted 3 years ago

“Sam Bender made the whole process so easy. Will book through him again”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,335 reviews