Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,335 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull and professional service on the telephone. Booked two cruises with the same contact.”

Helpful Report

Posted 3 years ago

“Rachel has looked after us for many years on 20 plus cruises and the service we get is just as good today as it was for our first one, which is second to none”

Helpful Report

Posted 3 years ago

“Excellent service nothing too much trouble .very knowledgeable .Helped to identify the best cruise option. Already have booked 6 cruises this year with Rachel Haliwel.”

Helpful Report

Posted 3 years ago

“Really impressed with cruise concierge Katja Porter. She was very patient and fully understanding of my wish to keep the booking private as it was a birthday surprise for my wife so conversations had to be planned and timed when my wife was not around. Katja managed to get me the best deal and even though the process took several days she was able to keep to the price that was agreed from the onset.”

Helpful Report

Posted 3 years ago

“Ive dealt with Cruise 118 on various occasions (and various different staff). The high level of (consistently) good service is fantastic and nothing is too much trouble! Plus they have found me a couple of great deals and I will continue to use them for cruise holidays going forward.”

Helpful Report

Posted 3 years ago

“Excellent service and great value”

Helpful Report

Posted 3 years ago

“Very good and sorted everything we asked. Knew her way around Cruise 118 and explained to us that we could pay the extra £10 to have this sent to us for which we were happy.”

Helpful Report

Posted 3 years ago

“Very professional with answers to questions.”

Helpful Report

Posted 3 years ago

“Ashley was very good, helpful and pleasant to talk to.”

Helpful Report

Posted 3 years ago

“Very happy with the whole experience”

Helpful Report

Posted 3 years ago

“Spoke to several staff before finally making a booking and everyone was very friendly and helpful. When making a booking over the telephone was an efficient and thorough process. It was encouraging to receive a small discount and we would definitely use them again for any future cruises.”

Helpful Report

Posted 3 years ago

“In general, the booking process was very easy. However, after the payment got accepted I was shown an empty page (just the bottom and top banners were visible) - which was a bit scary because there was no confirmation or booking reference displayed. Eventually, I got an email confirmation but those 20 minutes between the payment and the email were a bit stressful. Also it would be great if I could put my BA executive club number when booking via BA link.”

Helpful Report

Posted 3 years ago

“Amazing customer service, very helpful, got us an amazing price. Thankyou Emma O'Reilly”

Helpful Report

Posted 3 years ago

“Shelley has been great”

Helpful Report

Posted 3 years ago

“Shelley has been great”

Helpful Report

Posted 3 years ago

“Hannah was brilliant and very polite. She dealt with my booking in a very polite and professional manner. I dealt with this company before and we’re absolutely brilliant. Thank you once again.”

Helpful Report

Posted 3 years ago

“Jennifer was extremely helpful. First time booking a cruise so needed a lot of advise. Information provided excellent, thank you”

Helpful Report

Posted 3 years ago

“The Lady I spoke to was very helpful and covered all the questions I asked her. Her Name Was Alannah Mulligan.”

Helpful Report

Posted 3 years ago

“I booked a cruise 22/7 with you and paid a deposit more than advertised. I was told the balance would be due September when I paid the deposit. You emailed me 23/7 saying the full amount is due and should’ve been paid on the 22/7!!! I’ve 7 days to pay!! No response to my email or calls!! I’m not happy and it’s caused me unnecessary stress. Julie Stead”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Rachel is always helpful & very accommodating, knowledgeable and pleasant which makes booking a cruise with her a pleasurable experience”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,335 reviews