Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise 118 sales concierge Shelley Brakenbury was extremely helpful & knowledgeable, making to booking process very smooth Will definitely recommend cruise 118”

Helpful Report

Posted 2 years ago

“Price fantastic and itinerary drafted as we per our requirements. Shelley was amazing who dealt with us in a quick, polite and efficient manner. We are a regular user of cruise 118 who offer so much more.”

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Posted 2 years ago

“Thanks for getting me the cruise I wanted you were very helpful”

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Posted 2 years ago

“I spoke to Sian who was so helpful and gave me all of the info I needed and more. She went through absolutely everything. She was so friendly and her excellent knowledge of cruising showed throughout our call. Thank you Sian! I’ll be recommending you to family and friends”

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Posted 2 years ago

“Excellent service. Nothing too much trouble. Always a prompt response”

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Posted 2 years ago

“Robyn was extremely helpful taking great care of us with excellent attention to every detail. She went out of her way to make sure everything was in order. A really excellent employee and a credit to her Company. We will certainly come back and will ask for Robyn each time we cruise”

Helpful Report

Posted 2 years ago

“Great service, as always very professional polite and happy”

Helpful Report

Posted 2 years ago

“Have dealt with various members of your team and always found them to be helpful and professional. Latest dealings have been with Jess and I can truthfully say that she has been very courteous, efficient and very knowledgeable A pleasure to speak to and deal with”

Helpful Report

Posted 2 years ago

“P&O Arcadia, 19 nights, cut down to 12 due to storm and catch up, Norovirus and gastroenteritis on board, poor food and parts of the ship closed down everyday for 'sanitization'. No refund or apology made and no response to a letter to the company. I am not the only person to complain. All the company could be concerned with was getting back to Southampton on time to load the next passengers.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. So that we can look into this for you please could we ask you to email our customer relations team with your booking reference number (WOR-XXXX) at customer.relations@worldtravelholdings.co.uk?

Posted 2 years ago

“Dan Norris was a superb help to me today. Patient, kindly voice and so helpful when I wasn’t sure what I wanted. Great to speak to someone when you are overwhelmed looking at the masses of cruises available. He looked at everything to get me the best price. Absolute asset well done Daniel you made my day - thank you 😀”

Helpful Report

Posted 2 years ago

“Perfect Service - always with a smile!”

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Posted 2 years ago

“Used the company on about 6 previous occasions. Very professional and competitive too. We particularly found Jess Adams to be extremely helpful when we had some issues with a family bereavement.”

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Posted 2 years ago

“Very professional personalized service”

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Posted 2 years ago

“thanks jess adams for your persistance with regent.”

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Posted 2 years ago

“Jessica Adams gave me an excellent customer service by sorting out my flight arrangements through AMA Waterways and Easy Jet. Many thanks to her.”

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Posted 2 years ago

“No idea what you are on about!”

Helpful Report

Posted 2 years ago

We're sorry to hear this and thank you for taking time to share your feedback. So that we can look into this further, please could we ask you to email our customer relations team at customer.relations@worldtravelholdings.co.uk with some more information on your recent experience with us?

Posted 2 years ago

“We would like to say a huge thank you to karoline barrett for her amazing service and exceptional customer service. She made booking our holiday so simple, easy and fun. An amazing personality and a great sense of humour too which always helps ! J and A x”

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Posted 2 years ago

“Jen was very helpful and sorted out my cruise quickly.”

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Posted 2 years ago

“Robyn assisted me very efficiently booking a great cruise, would definitely use your company again.”

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Posted 2 years ago

“first class service very helpfull”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews