Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked the holiday of a lifetime with Robyn today. Not very often you come across a gem but Robyn was just that, so helpful and informative, nothing too much trouble. Thank you Robyn, excellent job.”

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Posted 2 years ago

“Had a query about my booking and it was handled very quickly by Jess, usual great service from six star cruises.”

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Posted 2 years ago

“Jess sorted out my questions quickly and efficiently”

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Posted 2 years ago

“Just booked another cruise with Cruise118, Daniel made the whole booking experience slick, professional and very informative. His knowledge of all aspects of the cruise line, ships etc was excellent.”

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Posted 2 years ago

“Daniel was so helpful, very patient and knowledgeable. He was very professional, gave good advice and we were very impressed with the deal we got and especially the service - thank you!”

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Posted 2 years ago

“Spoke with Rebecca today she was very professional, knowledgeable, and really pleasant to deal with”

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Posted 2 years ago

“They were absolutely brilliant. I had spoken to 3 other cruise companies and had some confusion and difficulty in getting them to call us back, but Dale at Cruise118 was fantastic, extremely patient and it felt like he was looking out for our best interests. He put together a bespoke package for us to enable us to spend a few days in Miami before joining a cruise to the Caribbean with Celebrity. Thanks again Dale, we really appreciate your help:-)”

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Posted 2 years ago

“Rachel was very efficient and gave us an excellent service. Initially it was a cruise booking for two but later on we needed accommodation for another person. Rachel managed to get a bigger cabin for us and now we can all enjoy our trip together. Thank you Rachel, your assistance is highly appreciated!”

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Posted 2 years ago

“Jess cleared up our query very quickly and thoroughly. She has a very pleasant and reassuring manner.”

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Posted 2 years ago

“Katie was an absolute Star. So helpful, patient and efficient. I was unable to book online so Katie sorted our 2 bookings for us. She rang back as promised to finalise the bookings.”

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Posted 2 years ago

“Quickly and satisfactorily answered queries.”

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Posted 2 years ago

“Jess has been truly brilliant. We had booked a 2 night trip to Guernsey and this had been changed to go to France instead. Jess arranged the refund with MSC for us as I'd recently lost my father and to take extra stress off me during our difficult time. My gratitude to her I can't explain. thank you Jess for everything.”

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Posted 2 years ago

“It was so easy to book our cruise with Katie. Katie didn’t want us waiting at the end of a ‘phone whilst she tailored our requirements. Therefore, within half an hour she called back, talked us through everything and the price was what we more or less expected. You are an asset to the Cruise 118 team. Thank you 🙏 Katie.”

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Posted 2 years ago

“Fabulous customer service from Jen. She even called us back whilst we talked things over and worked over her finish time to sort out our cruise holiday. Thank you”

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Posted 2 years ago

“Robyn went over and above to sort our holiday for us.”

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Posted 2 years ago

“Jess sorted our query out , quickly and professionally”

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Posted 2 years ago

“Katie, was a lovely advisor who helped me get this cruise booked, very thorough”

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Posted 2 years ago

“Great customer service from Jessica who resolved our little problem swiftly and professionally. Thank you.”

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Posted 2 years ago

“After paying the full balance before the final payment date of 27/11/23 for a cruise next March on Sky Princess I then tried to book specialty restaurants on the cruise before being fully booked & also some shows. When I tried to go onto my Princess cruise app to book these for four days it was saying that I cannot book them as the balance of the cruise needs to be paid in full. It was paid but Cruise 118 decided to have the money for a few days to make that little bit of interest. I was fobbed off with all different excuses about why the delay was but it all came down to them making excuses but no apology. I certainly will never book through Cruise 118 again and I would advise other people who are looking for a good cruise agent not to use them.”

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Posted 2 years ago

Thank you for taking the time to share your feedback. We're sorry to hear of your disappointment, thank you for speaking to one of our customer service managers today. Rest assured that payments are made to our cruise line partners as per their specific requirements. We are very sorry for any inconvenience caused and have taken your feedback onboard.

Posted 2 years ago

“great service”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews