Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly and satisfactorily answered queries.”

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Posted 2 years ago

“Jess has been truly brilliant. We had booked a 2 night trip to Guernsey and this had been changed to go to France instead. Jess arranged the refund with MSC for us as I'd recently lost my father and to take extra stress off me during our difficult time. My gratitude to her I can't explain. thank you Jess for everything.”

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Posted 2 years ago

“It was so easy to book our cruise with Katie. Katie didn’t want us waiting at the end of a ‘phone whilst she tailored our requirements. Therefore, within half an hour she called back, talked us through everything and the price was what we more or less expected. You are an asset to the Cruise 118 team. Thank you 🙏 Katie.”

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Posted 2 years ago

“Fabulous customer service from Jen. She even called us back whilst we talked things over and worked over her finish time to sort out our cruise holiday. Thank you”

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Posted 2 years ago

“Robyn went over and above to sort our holiday for us.”

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Posted 2 years ago

“Jess sorted our query out , quickly and professionally”

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Posted 2 years ago

“Katie, was a lovely advisor who helped me get this cruise booked, very thorough”

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Posted 2 years ago

“Great customer service from Jessica who resolved our little problem swiftly and professionally. Thank you.”

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Posted 2 years ago

“After paying the full balance before the final payment date of 27/11/23 for a cruise next March on Sky Princess I then tried to book specialty restaurants on the cruise before being fully booked & also some shows. When I tried to go onto my Princess cruise app to book these for four days it was saying that I cannot book them as the balance of the cruise needs to be paid in full. It was paid but Cruise 118 decided to have the money for a few days to make that little bit of interest. I was fobbed off with all different excuses about why the delay was but it all came down to them making excuses but no apology. I certainly will never book through Cruise 118 again and I would advise other people who are looking for a good cruise agent not to use them.”

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Posted 2 years ago

Thank you for taking the time to share your feedback. We're sorry to hear of your disappointment, thank you for speaking to one of our customer service managers today. Rest assured that payments are made to our cruise line partners as per their specific requirements. We are very sorry for any inconvenience caused and have taken your feedback onboard.

Posted 2 years ago

“great service”

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Posted 2 years ago

“Thank you to Hayleigh who was professional and kindly throughout our booking process. She was well informed and talked me through all the options. A real credit to Cruise 118!”

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Posted 2 years ago

“Had an emergency query before cruise with Azamara Jess on the case straight away Would not use anyone but Six Star used them for years”

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Posted 2 years ago

“Very helpful throughout.”

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Posted 2 years ago

“I had a lovely experience booking our cruise with Jennifer who was very friendly and professional and also managed to hold a conversation with me while finding out all the information I needed. Excellent experience and a good price. I will contact Jennifer at Cruise118 for our next cruise.”

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Posted 2 years ago

“Hayleigh was excellent, she took her time to help us with the booking, providing us with options we had not considered. She went over and above expectations finding my partners celebrity number and adding that to the booking after the call. True demonstration of customer service. She is a credit to your organisation”

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Posted 2 years ago

“Cruising within 24 hrs minus the ATOL Certificate.....Jessica sorted the problem out immediately. Well done”

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Posted 2 years ago

“Hayleigh was a great help with our booking, she spent time ensuring everything met our needs. Offered alternative options that we had not considered and went above and beyond in finding my partner’s loyalty number to add to our booking. She’s a great asset to 118.”

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Posted 2 years ago

“I called Cruise118 to enquire about a cruise that we had seen online for the Sky Princess. Our cruise concierge was Emma Owens was very helpful in getting the cruise booked, and was very pleasant, friendly and efficient. We are now looking forward to the cruise and are happy that we have Emma to ask if we need to make any further enquiries about its progress.”

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Posted 2 years ago

“So far Katie and Robyn have been very helpful.I tried outher companies without success.Katie said not to worry ed i will find you a cruise that suits you and she done exactly that. Thanks to the team”

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Posted 2 years ago

“Jess provided excellent service.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews