Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, dealt with Jennifer Stevenson, a very knowledgeable and helpful person who is excellent at her job. I had to amend the booking and add another person to the trip, and everything was done without any hassle whatsoever. Top marks!”

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Posted 2 years ago

“Shelley was more than helpful, ever patient, answered all our questions: par excellence.”

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Posted 2 years ago

“Highly professional sales staff with excellent subject knowledge. Courteous and polite Did everything to obtain a very competitive price beating the rest”

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Posted 2 years ago

“Excellent service by Katie at Cruise118!”

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Posted 2 years ago

“I found the lady I was talking to very knowledgeable and helpful. Could not have wished for better service.”

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Posted 2 years ago

“Lovely speaking with Jennifer Stevenson Cruise Concierge World Travel Holdings UK this afternoon; she was really sweet to talk to and highly efficient!!! Quickly booked up 2 cruises & I appreciated her reminder for me to renew my passport!!! Thanks Jen 😊”

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Posted 2 years ago

“Robyn was really nice and made me feel safe booking with her”

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Posted 2 years ago

“Didn't expect anything less My review isn't here prob because I gave 1 star”

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Posted 2 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated

Posted 2 years ago

“Used Cruise 118 for my booking many times excellent service every time”

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Posted 2 years ago

“Great customer service from a very knowledgeable Sales Concierge Shelley Brackenbury She was efficient friendly and knew all the answers ! Offered the best price and advice on the choice of cabin Would strongly recommend her”

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Posted 2 years ago

“Excellent service from your friendly , professional staff when booking and dealing with a flight booking issue we had . Thankyou”

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Posted 2 years ago

“BOOKED A NUMBER OF CRUISES THROUGH CRUISE 110 OVER THE YEARS. JUST BOOKED MY SECOND ONE THIS YEAR WITH AGENT DALE ROBINSON AND RECEIVED THE SAME 5 STAR SERVICE. GOES ABOVE AND BEYOND TO GET THE RIGHT DEAL FOR YOU. I HIGHLY RECOMMEND CRUISE 118 TO BOOK YOUR CRUISE.”

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Posted 2 years ago

“Jess Adams was excellent in helping us sort out our problems with downloading our tags and boarding tickets Most helpful”

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Posted 2 years ago

“Booked our cruise with Shelley who was really helpful and very competent, we have booked with Cruise 118 before and find them to have really competitive prises, paperwork by e-Mail arrives super quick many thanks”

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Posted 2 years ago

“My travel consultant Daniel Norris was excellent. He always rang me back in a timely manner and was very helpful and friendly helping me book a family cruise. He was there if further information was needed and offered advice. I would definitely recommend Daniel and Cruise 118. Other Companies I have spoken to are not as professional, well done Daniel and Cruise 118.”

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Posted 2 years ago

“Thankyou Robyn excellent service and very knowledgeable about the cruise, we have a wheelchair user in our party and everything covered for us thanx again to Robyn brilliant a credit to your company.”

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Posted 2 years ago

“Great 5 star service from Katie. She was very patient and on her morning off researched the various options for my cruise, so that I get the best deal.”

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Posted 2 years ago

“Thanks to Katie for her help with my booking.”

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Posted 2 years ago

“You are very lucky to have someone like Jessica Adams working for you. I wish all the people working in customer service was like her. She was polite, explained everything in great detail and made me really comfortable when discussing various options with her.”

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Posted 2 years ago

“Go above and beyond to help us out on our cruise”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews