Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from your friendly , professional staff when booking and dealing with a flight booking issue we had . Thankyou”

Helpful Report

Posted 1 year ago

“BOOKED A NUMBER OF CRUISES THROUGH CRUISE 110 OVER THE YEARS. JUST BOOKED MY SECOND ONE THIS YEAR WITH AGENT DALE ROBINSON AND RECEIVED THE SAME 5 STAR SERVICE. GOES ABOVE AND BEYOND TO GET THE RIGHT DEAL FOR YOU. I HIGHLY RECOMMEND CRUISE 118 TO BOOK YOUR CRUISE.”

Helpful Report

Posted 1 year ago

“Jess Adams was excellent in helping us sort out our problems with downloading our tags and boarding tickets Most helpful”

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Posted 1 year ago

“Booked our cruise with Shelley who was really helpful and very competent, we have booked with Cruise 118 before and find them to have really competitive prises, paperwork by e-Mail arrives super quick many thanks”

Helpful Report

Posted 1 year ago

“My travel consultant Daniel Norris was excellent. He always rang me back in a timely manner and was very helpful and friendly helping me book a family cruise. He was there if further information was needed and offered advice. I would definitely recommend Daniel and Cruise 118. Other Companies I have spoken to are not as professional, well done Daniel and Cruise 118.”

Helpful Report

Posted 1 year ago

“Thankyou Robyn excellent service and very knowledgeable about the cruise, we have a wheelchair user in our party and everything covered for us thanx again to Robyn brilliant a credit to your company.”

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Posted 1 year ago

“Great 5 star service from Katie. She was very patient and on her morning off researched the various options for my cruise, so that I get the best deal.”

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Posted 1 year ago

“Thanks to Katie for her help with my booking.”

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Posted 1 year ago

“You are very lucky to have someone like Jessica Adams working for you. I wish all the people working in customer service was like her. She was polite, explained everything in great detail and made me really comfortable when discussing various options with her.”

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Posted 1 year ago

“Go above and beyond to help us out on our cruise”

Helpful Report

Posted 1 year ago

“Cruise 118 sales concierge Shelley Brakenbury was extremely helpful & knowledgeable, making to booking process very smooth Will definitely recommend cruise 118”

Helpful Report

Posted 1 year ago

“Price fantastic and itinerary drafted as we per our requirements. Shelley was amazing who dealt with us in a quick, polite and efficient manner. We are a regular user of cruise 118 who offer so much more.”

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Posted 1 year ago

“Thanks for getting me the cruise I wanted you were very helpful”

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Posted 1 year ago

“I spoke to Sian who was so helpful and gave me all of the info I needed and more. She went through absolutely everything. She was so friendly and her excellent knowledge of cruising showed throughout our call. Thank you Sian! I’ll be recommending you to family and friends”

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Posted 1 year ago

“Excellent service. Nothing too much trouble. Always a prompt response”

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Posted 1 year ago

“Robyn was extremely helpful taking great care of us with excellent attention to every detail. She went out of her way to make sure everything was in order. A really excellent employee and a credit to her Company. We will certainly come back and will ask for Robyn each time we cruise”

Helpful Report

Posted 1 year ago

“Great service, as always very professional polite and happy”

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Posted 1 year ago

“Have dealt with various members of your team and always found them to be helpful and professional. Latest dealings have been with Jess and I can truthfully say that she has been very courteous, efficient and very knowledgeable A pleasure to speak to and deal with”

Helpful Report

Posted 1 year ago

“P&O Arcadia, 19 nights, cut down to 12 due to storm and catch up, Norovirus and gastroenteritis on board, poor food and parts of the ship closed down everyday for 'sanitization'. No refund or apology made and no response to a letter to the company. I am not the only person to complain. All the company could be concerned with was getting back to Southampton on time to load the next passengers.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback. So that we can look into this for you please could we ask you to email our customer relations team with your booking reference number (WOR-XXXX) at customer.relations@worldtravelholdings.co.uk?

Posted 1 year ago

“Dan Norris was a superb help to me today. Patient, kindly voice and so helpful when I wasn’t sure what I wanted. Great to speak to someone when you are overwhelmed looking at the masses of cruises available. He looked at everything to get me the best price. Absolute asset well done Daniel you made my day - thank you 😀”

Helpful Report

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews