Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shelley was an absolute superstar today. I called about an existing booking and she gave some great advice and made a new booking for me. Shelley was very informative, patient and friendly.”

Helpful Report

Posted 1 year ago

Dear Alyson Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was a superstar when booking your cruise. We are very glad to hear that she gave you some great advice and that she was informative, patient, and friendly. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Hannah was extremely helpful and professional and got us the cruise an cabin we wanted at a competitive price.”

Helpful Report

Posted 1 year ago

Dear Mr Tailford Thank you for your review. Cruise 118 are always grateful when a valued guest takes their time to rate the service received. I am glad to hear that Hannah was helpful & professional and able to offer a competitive price on your holiday. Rest assured your review will be forwarded to Hannah and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“Hannah was absolutely lovely when booking our cruise. She was helpful polite and very knowledgable. I didn’t just feel like a number and wasn’t pushed into booking a cruise. Maybe more agents should follow in her footsteps. I wouldn’t hesitate to book again with Hannah.”

Helpful Report

Posted 1 year ago

Hello Diane Thank you for your recent review, At Cruise118 we are very happy to receive comments of this nature, thank you for taking the time to share your thoughts after speaking with Hannah. We are so pleased that you found Hannah to be so helpful and knowledgeable, she really is an asset to our team and your comments will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued custom. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Kieren was very helpful on a number of issues and hopefully a couple of treats will be forthcoming on our silver wedding anniversary on our cruise.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran was very helpful when servicing your booking. Rest assured your review will be passed on to Kieran and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 year ago

“We booked a cruise today for next year Robyn wild Was so helpful took the time with me to answer my question thankyou robyn you are amazing 👏”

Helpful Report

Posted 1 year ago

Dear Jacqueline Thank you for your review, Cruise 118 are always delighted to receive a review of this nature. I am so pleased that Robyn was so helpful and took the time with you, she is amazing! I will pass on your lovely review to Robyn and her manager. Kind regards Customer Relations

Posted 1 year ago

“As a first time cruiser, I was quite apprehensive. I was so fortunate to have Dale Robinson on the phone with me, he was so helpful, informative and patience to guide me through the booking process. Looking forward to our first cruise next month. Thank you so much Dale !”

Helpful Report

Posted 1 year ago

Hello Mei Thank you so much for your 5 star review and for taking the time to let us know that Dale was so helpful and patient when assisting you with a cruise, I will certainly pass on your comments to Dale and his manager. Once again thank you for lovely comments, it is very much appreciated. Many Thanks Customer Relations

Posted 1 year ago

“Disappointed that account credits could not be deducted from my price on the website. I therefore had to use a concierge who couldn't give me the full discounts”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, we have noted your feedback regarding credits. I can assure you did receive the best possible discount by booking with Cruise 118 along with using all of your credits. It is best to speak to a concierge to ensure the credits are correct and added at the time of booking. Kind regards Customer Relations

Posted 1 year ago

“Very friendly helpful lady thank you”

Helpful Report

Posted 1 year ago

Dear Michele Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that your concierge was very friendly and helpful when booking your cruise. Rest assured your review will be passed on Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 year ago

“Rachel Halliwell Friendly informed and very helpful. Did a lot to make sure that my booking was matched up with my travel companions who had booked previously. She was clear about when she was available and when I cold call her back. She could not have done more.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rachel was friendly, informed, and very helpful when booking your cruise. We are very glad to hear that Rachel could have not done more for you. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“They managed to get me a £920 refund from Ncl ! I would call that a 5 star services Thank you so much cruise 118”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to hear of your refund 😊 and how happy you are with the service delivered, Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“Jennifer was so very patient and helpful. She has the ability to give out information in a calm, measured way. Would thoroughly recommend her. Thanks Jennifer.”

Helpful Report

Posted 1 year ago

Dear Camella & Barry Cruise118 is very happy to receive reviews of this nature. We really appreciate you taking the time to let us know how patient and helpful Jennifer was in assisting you with your booking. I am also glad to hear that you found Jennifer's approach when providing information to be in a calm manner. Your comments will indeed by forwarded to Jennifer and her Manager. Thank you once again . Kind regards Customer Relations

Posted 1 year ago

“Booking our cruise was easy and staff very helpful. We spoke to a member of the service team who resolved our query quickly and was very helpful. Thank you very much.”

Helpful Report

Posted 1 year ago

Hello Sheila Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that our service team were so helpful, I will certainly pass on your comments to Chloe who assisted you. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“Concierge Robert was efficient, professional and friendly. I booked 2 weeks before departure over the telephone. Robert was able to find availability for our local airport, which I'd been unable to do via an internet booking. Robert also went the extra mile to find us seats on the P&O coach transfer from our local area to the port. I've used Cruise118 before and will continue to do so in the future. Thank you Robert for a fabulous start to our holiday.”

Helpful Report

Posted 1 year ago

Dear Donna, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Rob was so efficient, professional and friendly, I will certainly pass on your comments to Rob and his manager. Once again thank you for lovely comments, it is very much appreciated. Kind regards Customer Relations

Posted 1 year ago

“Very helpful and friendly answered all question clearly and nothing was too much trouble. Very good customer service.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received very good customer service when booking your cruise. We are glad to hear that your concierge was helpful and answered all your questions and that nothing was too much trouble. Rest assured your review will be passed on to your concierge and her manager. We really do value your business and are working hard to earn your continued patronage. Kind Regards Customer Relations

Posted 1 year ago

“Robyn at Cruise118 was very helpful, was able to answer our questions, even gave us a second call back when we needed to discuss our options. Professional but equally friendly.”

Helpful Report

Posted 1 year ago

Hello Steve Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Robyn was so helpful, I will certainly pass on your comments to Robyn and her manager. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“Great customer service from Daniel. He had knowledge about the cruise and ship and secured a great price”

Helpful Report

Posted 1 year ago

Dear Teresa, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. I am glad that Daniel was able to share his knowledge and secure a great price for your holiday. Daniel certainly is an asset to our sales team. Rest assured your review will be forwarded to Daniel and his manager. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“Very helpful and attention to detail. Followed through with the query. Thank you.”

Helpful Report

Posted 1 year ago

Dear Mr Primrose, Thank you kindly for your 5* review and for taking the time to let us know your query was dealt with in a helpful manner. Reviews of this nature are most certainly what we love to hear at Cruise118. Rest assured your comments will be passed on to our service team. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“I spoke today 7/10/24 to gavin chadwick customer service regards changing cabins for a family cruise I has booked for my family of 8 adults and 3 children. For June 25 . Gavin put my mind at ease and gave exceptional service to my issues and managed to swop our cabins on deck 15 to decks 9 and 5 . On iona . Just want to say a massive thank you to gavin and will definitely book further cruises with cruise 118 thank you”

Helpful Report

Posted 1 year ago

Thank you for your review. Cruise118 are always very happy to receive reviews of this nature, and we appreciate you taking the time to make us aware of the exceptional service you received from Gavin whilst assisting with your query. Rest assured your comments will most certainly be passed on to Gavin and his Manager. Thank you once again. Kind Regards Customer Relations

Posted 1 year ago

“I still have anxiety as to what I still need to do. Tia has been very helpful and patient. Thankyou.”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Tia was so helpful and when assisting you with your query, Once again thank you for lovely comments, it is very much appreciated. Many thanks Cruise1118

Posted 1 year ago

“Great service, quick and informative.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know you received great service and that it was quick and informative. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews