Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,848 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always had good service from you but this time so many things were wrong with the booking and I had to ring many many times to have the errors amended. disappointing experience this time which will make me reconsider using you again. there are several months before we cruise so keeping fingers crossed tightly that nothing else goes wrong before we go.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your feedback, We are sincerely sorry that our usual high level of service has not been your experience on this occasion. After reviewing your case, it appears an initial system error caused the itinerary to display incorrectly, which led to further amendments being needed. While these were resolved as quickly as possible, I completely appreciate how frustrating it must have been to contact us multiple times. I can reassure you that your booking has now been fully reviewed and updated. We’re very sorry again for your experience and will continue to monitor your booking to ensure everything runs smoothly from here. Kind Regards Customer Relations

Posted 2 months ago

“We booked with Sian and we're very satisfied. Patient yet persistent, she helped resolving a payment issue. Efficient, knowledgeable and well organized.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I have booked with Andrea for years and she is always helpful , friendly , knowledgeable and informative.Excellent service.👍”

Helpful Report

Posted 2 months ago

Dear Janet Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very good support and help from customer services”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you very much for taking the time to leave your feedback. We are delighted to hear that you received very good support and assistance from our Customer Services team. Providing helpful and attentive service is extremely important to us, so it is wonderful to know we met your expectations. We really appreciate your kind comments and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Efficient, friendly, helpful service booking our cruise ✅👍”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful, cheerful and not rushed. Small issue with DOB missing on confirmation booking but sorted immediately upon phone call the next day.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Charlie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very reasonable price and got us just what we wanted. Thanks 118🙂”

Helpful Report

Posted 2 months ago

Dear Lynda Thank you for your review, We are so pleased to hear that you found excellent value and that we were able to find exactly what you were looking for. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 2 months ago

“Excellent service, rep amen so helpful and her advice is great, always gets back to us if any questions”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are very happy to hear that you received excellent service and that your concierge was helpful and knowledgeable throughout. It’s great to know her advice made a positive difference and that she kept you well-informed by responding promptly to your questions. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 2 months ago

“Fantastic service and advice from Shelley. She helped reassure me and suggested better options at a lower price!”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Kerrie worked hard to organise our cruise, ensuring the fine detail was correct. Pleasant and cheerful & very helpful Thanks”

Helpful Report

Posted 2 months ago

Dear Eric Thank you for your kind review. Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kerrie recently. We have passed your review to Kerrie and her manager. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful lady on the phone ,very friendly and explained everything”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very easy to book online. Helpful Customer Services, quick to respond. Would recommend.”

Helpful Report

Posted 2 months ago

Dear Sam Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Jason was really helpful and kind.”

Helpful Report

Posted 2 months ago

Dear Anne Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jason recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Lisa was very knowledgeable and listened to what we needed and fulfilled all the requests we made. A delight to deal with.”

Helpful Report

Posted 2 months ago

Dear Maggie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Excellent service by Georgina. Would recommend Cruise 118”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful well informed and guided us through the booking process Thanks”

Helpful Report

Posted 2 months ago

Dear Andrae Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Great service as always”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Bethany was amazing. She is very patient and nothing was too much trouble. She spent time understanding what we wanted from our holiday and supplied different options, changed them a bit to suit us and came up with the perfect holiday within budget. Highly recommended. Thank you.”

Helpful Report

Posted 2 months ago

Dear Sue Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very easy. Pleasant and helpful agent.”

Helpful Report

Posted 2 months ago

Dear Patricia Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“first time with 118 and very impressed with Bethany, Very helpful and gave us lots of options for hotels ect,she is very eficient and knowledgable, nothing any trouble, sorted us with all our needs very quickly unlike some other companies.”

Helpful Report

Posted 2 months ago

Dear Neil Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

Cruise118.com is rated 4.8 based on 15,848 reviews