Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and knowledgeable consultant patiently answered all questions and completed our last-minute booking in the space of a single call. As promised a full email confirmation followed within a couple of hours. Excellent service from Jen.”

Helpful Report

Posted 1 year ago

Dear Phillip Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service from Jen when booking your cruise. We are very glad to hear that Jen was friendly, knowledgeable, and that she answered all your questions and followed up with a promised email confirmation. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Very plesant and helpful”

Helpful Report

Posted 1 year ago

Dear Helen Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that your concierge was very pleasant and helpful when booking your cruise. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Jennifer was excellent in arranging our next cruise, nothing was too much trouble, thank you. We have used cruise 118 3 times now and always had the best service and wonderful cruises at value for money, so why go elsewhere?”

Helpful Report

Posted 1 year ago

Hello Mark Thank you for your feedback comments. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how helpful Jennifer was when assisting you with your booking. Rest assured your review will be forwarded to both Jennifer and her manager. Thank you once again. Customer Relations.

Posted 1 year ago

“Incorrect pricing displayed. I took the bait on the first day and called only to be told the cruise was GBP400 per person more expensive than advertised. I was assured that it would be put right that day. Advertised price the following day was GBP33 less than before I enquired. Have used them in the past and was happy but I won't be using them again.”

Helpful Report

Posted 1 year ago

Hello Gary I am sorry to hear that you have had problems with a price shown on our website, prices can change due to live availability however if you are able to provide more details via email to our customer relations team we would be more than happy to look into this for you if you wish The email address is Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 1 year ago

“Kieron was an absolute star! Super helpful and accommodating he even stayed late to complete my booking , above and beyond any customer service expectation. A credit to 118 and himself, well done Kieron and thank you .”

Helpful Report

Posted 1 year ago

Hello Thank you for your lovely review. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how extremely helpful Kieran was when assisting you with your booking and even staying a little extra to make sure your booking was complete. Rest assured your review will be forwarded to both Kieran and his manager. Thank you once again. Customer Relations.

Posted 1 year ago

“Dale continued to help us for 30 minutes after his working day had finished to ensure our booking was complete. He was extremely helpful, efficient and knowledgable. We are really looking forward to our holiday! Thanks Dale”

Helpful Report

Posted 1 year ago

Dear Hannah, Thank you for your lovely review. Cruise 118 are always delighted to receive reviews of this nature. We really do appreciate our valued guests taking the time to share their experience with us. Thank you for letting us know how extremely helpful, efficient and knowledgeable Dale was when assisting you with your booking and even staying a little extra to make sure your booking was complete. Dale most certainly is an asset to our sales team. Rest assured your review will be forwarded to both Dale and his manager. Thank you once again. Customer Relations.

Posted 1 year ago

“Booked through Dale Robinson again for our Caribbean cruise with P&O . Really nice guy, very helpful. Got us a good price & our preferred fight from Manchester. Thanks Dale.”

Helpful Report

Posted 1 year ago

Hello Steve Thank you for your recent review and for taking the time to share your thoughts. We are so pleased that you found Dale to be so helpful. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“The service representative Kieran gave excellent service & went the extra mile in resolving a booking issue with the cruise line. Communication was excellent.”

Helpful Report

Posted 1 year ago

Hello Thank you for your recent review and lovely comments, and for taking the time to share your thoughts. We are so pleased that you found Kieran to be so helpful. We really do value your business and are working hard to earn your continued custom. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“We have just done the Turkey an Greek Island Cruise on Celebrate Infinity, You will have to go a Long way to Find a Better Crew Service on any other ship. No faults at All, Great Cruise.”

Helpful Report

Posted 1 year ago

Dear Mr Fenn, Thank you for your review on your most recent sailing. We love to hear that our guests had a great holiday and I would like to thank you for sharing your experience with us. Kind Regards Customer Relations

Posted 1 year ago

“Excellent service able to compile a brilliant itinerary. Used cruise 118 on many occasions never been let down.”

Helpful Report

Posted 1 year ago

Dear Andrew Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service, and that Shelley provided you with a brilliant itinerary when booking your cruise. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 year ago

“We have been on many cruises all booked through one agent. Cruise 118 had a cruise our agent could not book so we joined 118. From the start we had very good service indeed. One agent dealt with us from the start. Her name is Lexi and we would like to thank her for the professional way she dealt with us and the help she gave us. On our return we had to apply for a refund of luggage fees. This was carried out by their customer relations team and one Samantha |Butler. Once again she had total control of the situation and obtained the refund with no bother at all. Thank you 118!”

Helpful Report

Posted 1 year ago

Hello Mr Adams Thank you for your recent review and lovely comments, and for taking the time to share your thoughts. We are so pleased that you found Lexi to be so helpful and professional and Samantha was able to resolve your refund issue swiftly. We really do value your business and are working hard to earn your continued custom. Once again thank you for your lovely review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“We booked our cruise with Robyn. She was friendly answered all our questions and very efficient. Got us the best price.”

Helpful Report

Posted 1 year ago

Dear Debbie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was friendly and answered all your questions when booking your cruise. We are also very glad to hear that she was efficient and got you the best price. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Kate was most helpful and did assist in all that I asked. She followed up on our conversations providing additional information and updated documents.”

Helpful Report

Posted 1 year ago

Dear Mr Richards, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. We really appreciate you taking the time to let us know how helpful Kate was when assisting you with your queries as well as providing you with additional information and updated documentation. You 5* review will most certainly be passed on to Kate and her manager. Thank you once again. Customer Relations.

Posted 1 year ago

“Hannah was so patient during the review of the cruise package with us and so caring in considering our group requirements. Professional attitude and so knowledgeable in the whole holiday package. It was a pleasure to book with her. Thank you Hannah”

Helpful Report

Posted 1 year ago

Dear Mr Cunningham, Thank you for your review. Cruise 118 are always extremely grateful to receive reviews of this nature. It is lovely to hear how patient, caring, professional and knowledgeable Hannah was when assisting you with your cruise package. Rest assured, your review will most certainly be passed on to Hannah and her manager and will be very much appreciated. Thank you once again. Customer Relations.

Posted 1 year ago

“Kate was extremely helpful with booking cruise and car parking. Very friendly.”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Kate was so helpful and when assisting you, I will certainly pass on your comments to Kate and her manager. Once again thank you for lovely comments, it is very much appreciated. Many thanks Customer Relations

Posted 1 year ago

“Excellent service, very helpful”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service from Robyn and that she was very helpful when booking your cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Booked my cruise with Cara and she was amazing! Professional but friendly would highly reccomend.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was amazing when booking your cruise. We are very glad to hear that Cara was professional, friendly and that you would recommend her. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Kate was very helpful and sorted the main issue of wrong date on hotel booking and was so courteous and professional Thank you”

Helpful Report

Posted 1 year ago

Dear Mr Baker Thank you for your review. Cruise 118 are always very grateful to receive reviews of this nature. I am glad to hear that Kate was helpful and able to assist, in a courteous and professional manner. Your review will be passed on to Kate and her manager, which I can assure you will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“Daniel Norris the Travel Concierge was excellent. He was polite, friendly and helpful. Daniel sent me emails with all of the information and also links so I could see very easily where the rooms were located for a comparison. This made my selection easier. In addition to this it was so helpful that he had been on the same cruise ship himself and therefore could easily answer all of my questions.”

Helpful Report

Posted 1 year ago

Dear Guest, Thank you for your review. Cruise 118 are always extremely grateful to receive reviews of this nature. We appreciate you taking the time to make us aware how polite, friendly and helpful Daniel was when providing you with information. Daniel certainly is an asset to the sales team and I will make sure to forward your review to Daniel and his manager. Thank you once again. Kind Regards Customer Relations

Posted 1 year ago

“Kieran was a great ambassador for Cruise118. He demonstrated empathy to our situation & explained everything clearly. Nothing was to much trouble & he actioned our change of cruise request with expertise & in quick time. In terms of marks 5 out of 5 for great customer service.”

Helpful Report

Posted 1 year ago

Dear Keith Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran was a great Ambassador for Cruise118. We are very glad to hear that he was able to action your amendment so effectively. Rest assured your review will be passed on to Kieran and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews