Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic help and very knowledgeable! Here is looking forward to my Cruise in 2025 with reassurance now that they know of my needs due to operation soon.. I am sure they get me on board safe ready for my first drink 😎😎”

Helpful Report

Posted 1 year ago

Hello Elizabeth Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that our service team were so helpful and when assisting you earlier, I will certainly pass on your comments. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“Further great support from Jess. Following her engagement, we swiftly resolved excursion re-credit challenges. Thank you Jess - much appreciated.”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you so much for yet another 5* review! Reviews of this nature are always very much appreciated. I am very pleased to hear that Jess was able to assist with the credit issue and resolve in a timely manner. Rest assured your comments will of course be forwarded on to Jess and her Manager. Thank you once again. Kind Regards Customer Relations.

Posted 1 year ago

“Dale,was friendly, knowledgeable and efficient, nice guy gret service.”

Helpful Report

Posted 1 year ago

Dear Gary Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was efficient and friendly when booking your cruise. We are so pleased he was able to share his knowledge with you and gave great service. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“Excellent and friendly service from Rachel, as ever, including follow up call/email plus helpful advice- 10/10 ! Brian Smith (a real client !!)”

Helpful Report

Posted 1 year ago

Dear Brian Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rachel was excellent and friendly when booking your cruise. We are glad to hear that Rachel as always gave you 10/10. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“Shelley at Crusie118 was great and gave fantastic information so we could make informed choices”

Helpful Report

Posted 1 year ago

Dear Rob Thank you for your review, Cruise118 are always very happy to receive reviews of this nature. Thank you for taking the time to let us know about Shelley and how fantastic she is. Shelley certainly is an asset to our company. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Thank you once again for your kind review, it is very much appreciated. Kind regards Customer Relations

Posted 1 year ago

“Robyn was extremely helpful, knowledgeable and worked hard planning the cruise we wanted. This is the second cruise she has arranged fir us. Thank you 😊”

Helpful Report

Posted 1 year ago

Hello Jayne Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Robyn was so helpful and when assisting you with a further cruise, I will certainly pass on your comments to Robyn and her manager. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“service was fantastic, Shelly was very polite and asnswerd all my questions, i have been booking cruises with them for about 17 years and never had a problem”

Helpful Report

Posted 1 year ago

Dear Susan Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that the service from Shelley was fantastic when booking your cruise. We are very glad to hear that she was polite and answered all your questions. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your loyal continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“Post cruise, there was a complication from Virgin that meant we were overcharged for one of our packages. When I mentioned this to Kieran Green, he investigated this immediately, let me know what was happening with the investigation for the next 24 hrs, and was able to resolve the issue. Excellent service, thanks Kieran”

Helpful Report

Posted 1 year ago

Hello Thank you for your recent review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know how pleased you are with the excellent service delivered by Kieran, I will ensure your comments are passed on to Kieran and his manager, he certainly is a valuable member of our team at Cruise118! Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“A very helpful and informative agent understood what I meant and has now processing My query Everything went smoothly and she understood my concerns”

Helpful Report

Posted 1 year ago

Hello Thank you for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that your query was resolved in an understanding manner, I will ensure your comments are passed on to our service team. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“Very helpful, got flights I wanted. Another great experience have used this company many times before. Thoroughly recommend”

Helpful Report

Posted 1 year ago

Dear Sue Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you got the flights you were looking and that we were very helpful when booking your cruise. We are glad to hear you had a great experience and that you would recommend Cruise118. We really do value your business and are working hard to earn your continued patronage Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“I contacted Jessica Clemente’s in 5 September with a problem I was having gaining access on the my account app for P&O. She came back to me that same day gave me the info I needed to gain access immediately. It’s not the first time she has helped me. She is an asset to Cruise 118 she is my go to girl. Love ya Jess.”

Helpful Report

Posted 1 year ago

Dear Sonia Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jessica is your go to girl if you need assistance with your cruise booking. We are pleased to hear that Jessica came back to you on the same day and helped you gain access to the P&O app. We certainly agree that she is an asset to Cruise118. Rest assured your review will be passed on to Jessica and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“Shelly was very polite and professional the way she helped us with our booking.”

Helpful Report

Posted 1 year ago

Dear Ray an Maza Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was polite and professional when helping you book your cruise. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“I phoned Kieran this morning to get some information on a cruise around Christmas. He went to great lengths to get this. We were cut off. He phoned me back immediately. An employee to value. Thank you. John.”

Helpful Report

Posted 1 year ago

Hello Mr Martin Thank you for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Kieran was so helpful and when assisting you today, I will ensure your comments are passed on to Kieran and his manager, he certainly is an asset to Cruise118. Once again thank you for lovely comments, it is very much appreciated.

Posted 1 year ago

“We had to cancel our cruise at the last minute due to illness and Nick Oldfield went above and beyond to secure us an alternate cruise. Thank you Nick we will definitely be using Cruise118 for all future bookings.”

Helpful Report

Posted 1 year ago

Hello Christine and Alan Thank you for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Nick was so helpful when assisting you with your cancellation, it is great to hear that you now have an alternate cruise to look forward to, I will ensure your comments are passed on to Nick and his manager. Once again thank you for your kind comments, it is very much appreciated.

Posted 1 year ago

“Now on my 3rd cruise with 118 and quite frankly, there is no point using anyone else if you're UK based. They answer the phone, return your calls and generally know a lot about the cruises. It's clear the staff are familiar with the ships and cruise lines. Importantly, the staff who answer the phones have been on cruises. I really can't fault them and will be back next year again. Kieran in particular is a credit to the company.”

Helpful Report

Posted 1 year ago

Dear Kris Cruise118 are always extremely delighted to receive feedback of this nature. We are pleased that you are happy with our service that we strive to continually improve. Thank you for taking the time to let us know that not only are you happy with service received you will be back to re book next year! Your review will be passed to our sales & service team and we will also forward your review to Kieran and his manager. Once again thank you kindly for your review, it is very much appreciated Kind Regards Customer Relations

Posted 1 year ago

“Kieran Green is a truly superb customer services team member. Whilst my issue is not completely resolved that is through no fault of his and he has gone beyond to support me and help me with my complaint to a cruise line. He has always been courteous, kind, supportive and followed up when appropriate. Sian Halliwell also deserves recognition for her hard work in locating the right deal for me and my family. Cruise118 staff really do go that extra mile and I would highly recommend them.”

Helpful Report

Posted 1 year ago

Dear Nicola Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran gave superb customer service when dealing with your complaint. We are glad to hear that he has always been courteous, kind, supportive and followed up with you. Can I also thank you for letting us know that Sian deserves recognition for her hard work finding you the right cruise for your family. Rest assured your reviews will be passed on to both Kieran’s and Sian’s managers. We really do value your business and are working hard to earn your continued patronage, we are very pleased to hear that that our staff go the extra mile and that you would highly recommend Cruise118. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“1st time using 118 Cruise, wouldn't hesitate in using them again. Requested a call back for a cruise I'd seen and was called back within an hour, not bad for a Saturday evening. Hannah was really helpful, we've never been on a cruise holiday before and she answered all my questions and came back with really competitive prices. Confirmation of booking emailed really quickly. Thanks Hannah”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for your review, Cruise118 is very happy to receive your feedback, thank you for taking the time to let us know that Hannah was so helpful, your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your custom, we are very pleased to hear that Hannah was able to help you and answered all of your questions. Once again thank you kindly for your review it is very much appreciated

Posted 1 year ago

“Very good service almost perfect, smooth process Shelley was just excellent . Job well done.”

Helpful Report

Posted 1 year ago

Dear Mr Evans Thank you for your review, Cruise118 are always extremely happy to receive reviews of this nature. Thank you for taking the time to let us know that Shelley was excellent and almost perfect when assisting you with your booking. Rest assured your review will be passed on to Shelley and her manager. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

“Katie has been so helpful today with the issue of P&o allocating my children on a different flight to us, I honestly can’t thank her enough for sorting it out for us and ringing me numerous times until it was resolved.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Katie was when sorting the issue regarding your flights. Rest assured your review will be passed on to Katie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind regards Customer relations

Posted 1 year ago

“Very friendly service booked a cruise got four nights in Rome at a very good price highly recommend”

Helpful Report

Posted 1 year ago

Dear Mr Gamlin Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know you received friendly service when booking your cruise. We are glad to hear that the price was very good and that you would recommend Cruise118. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews