Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sailed with Celebrity twice previously and was impressed with my cruise. I have been planning another trip for a special birthday and spoke to Celebrity direct. However, I was not impressed with their sales team and started looking elsewhere. I found the same cruise on the Cruise118 website and began a chat with Robyn. She was more enthusiastic than Celebrity and provided a lot more information about the cruise, packages and flights. She was very pleasant and not pushy! I booked through her and I hope that it will all go as smoothly as she promised!”

Helpful Report

Posted 10 months ago

Dear Pete Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was enthusiastic, pleasant, and not pushy when booking your cruise. We are very glad to hear that Robyn provided you with a lot of information about the cruise and that you decided to book your special birthday trip with Cruise118. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Ellie was brilliant she was so patient and went out of her way to help us would really recommend this cruise representative thsnk you again ellie”

Helpful Report

Posted 10 months ago

Dear Samantha Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was brilliant and went out of her way to help when booking your cruise. We are very glad to hear that Ellie was patient and that you would recommend her. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Kieran very helpful ,and sorted our problem very respectfully and quickly.”

Helpful Report

Posted 10 months ago

Dear Mr & Mrs Whittaker, Thank you for your 5* Review! Cruise 118 are always delighted to receive reviews of this nature. Thank you for sharing your experience with us. I am glad that Kieran was helpful when assisting with your query and was able to resolve the matter quickly. Kieran most certainly is an asset to our service team. Rest assured your comments will be forwarded to Kieran and his manger. Kindest Regards Customer Relations

Posted 10 months ago

“Hannah was so helpful and patient with me and took the time to really listen and understand my particular needs, whilst being knowledge, polite and engaging. Thank-you Hannah”

Helpful Report

Posted 10 months ago

Dear Peter, Thank you for your review. Cruise 118 are always extremely delighted to receive reviews of this nature. Thank you for taking the time to share your feedback. I am glad that Hannah was helpful, patient and took her time to listen and understand your needs. We appreciate that all guests have particular needs and I am glad this was recognised on your call with Hannah. Rest assured your kind and lovely review will of course be forwarded to Hannah and her manager and will be very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Thank you so much Robyn for your time and patience and putting together our amazing cruise holiday Greatly appreciated We have some very excited children Kind regards Mollet / Feasey family”

Helpful Report

Posted 10 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was patient when putting your cruise together. We are glad to hear that you greatly appreciated Robyn’s time and that your children are very excited. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 10 months ago

“Pleasant, patient and very professional booking agent who made our booking easy.”

Helpful Report

Posted 10 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how pleasant, patient, and professional Ellie was when booking your cruise. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Robyn was an excellent customer service advisor. We booked our cruise with plenty of advice given, she was efficient and helpful, this is the second time Robyn has dealt with our booking and we would highly recommend:)”

Helpful Report

Posted 10 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful and efficient Robyn was when booking your cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued custom. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Dale was really helpful in getting me a great price on the cruise and completing the booking smoothly”

Helpful Report

Posted 11 months ago

“I am a constitution worker 2 years experience”

Helpful Report

Posted 11 months ago

“Dale helped with my first ever cruise booking for P&O Caribbean cruise. Lots of helpful hints and tips for a cruise newbie. Thank you”

Helpful Report

Posted 11 months ago

“Truly excellent advice and support from Robyn Wild. She searched around for the best price and was really helpful. I can highly recommend Robyn and Cruise118.”

Helpful Report

Posted 11 months ago

“The wrong cabin was booked and I have contacted Cruise118 multiple times (over 15) and been told by several people that they would get back to me but no-one does.”

Helpful Report

Posted 11 months ago

Dear Natalie Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope we explained our position in full and that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 11 months ago

“Ellie Bridges very helpful on matters various. Any problems were devolved from CelebrityXCruises. There is a move towards using Apps by Cruise companies for comms. This is discrimination in that not all guests have mobile phone, or are with mobile that can use Apps. No suggestion by CxC as to alternative provision. As in if no app do this.”

Helpful Report

Posted 11 months ago

Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was very helpful when assisting you with your sailing. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued custom, we appreciate your feedback comments and understand the difficulties this can cause. Once again thank you for your review it is very much appreciated Kind Regards Customer Relation

Posted 11 months ago

“Shelley kept a check on cruise prices and available rooms for me and managed to find a room at the price I was looking for. Very happy with her service”

Helpful Report

Posted 11 months ago

Dear Amber Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was very helpful when checking on prices for you and that you are very happy with her service. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 11 months ago

“Very helpful on the phone! Lovely to talk to and give us lots of great advice.”

Helpful Report

Posted 11 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was very helpful when booking your cruise. We are glad to hear that she was also lovely to talk to and gave you lots of great advice. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated Kind Regards Customer Relations

Posted 11 months ago

“Very good and efficient service from Jenn.”

Helpful Report

Posted 11 months ago

Dear Tony Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received very good service from Jen and that she was efficient when booking your cruise. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“A great experience once again when booking our trip with Robyn Wild. She has secured us a fantastic cruise deal which includes hotel stays and all overseas transfers. Robyn is extremely helpful, friendly and totally competent. Her customer service skills are second to none. She makes our bookings stress free and handles our requests with total professionalism, a first class service all round.”

Helpful Report

Posted 1 year ago

Dear Mrs Gregor, Thank you for your review. Cruise 118 are always delighted to receive feedback of this nature. I am glad to hear that once again you have had a great experience booking with Robyn. I am very pleased that Robyn was able to assist you and obtain a fantastic deal along with a hotel stay and transfers. I have to agree with you Robyn certainly is an asset to our sales team. Thank you for sharing your lovely comments within your review. Rest assured your review will be very much appreciated when forwarded to Robyn and her manager. Thank you once again. Customer Relations.

Posted 11 months ago

“Wonderful service and support from Robyn. She catered for all my needs and phoned me back at times that suited me. We are so excited to go on our cruise and the booking stage was made much easier with Robyn's help. Thank you”

Helpful Report

Posted 1 year ago

Dear Nicola Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received wonderful service and support from Robyn when booking your cruise. We are very glad to hear that Robyn catered for all your needs and that you are now excited to go on your cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Fantastic customer service from Amelia. We book with Cruise 118 every year because without exception we always get great service and support. I can’t praise them enough. The team always go the extra mile and Amelia has provided exceptional customer service to us many times. That said all the team are great.”

Helpful Report

Posted 1 year ago

Dear Paul Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received fantastic customer service from Amelia when booking your cruise. It is good to know that you book with Cruise118 every year without exception and receive as always great service and support. We are also glad to hear that the team always go the extra mile, and that Amelia has always provided exceptional customer service. Rest assured your review will be passed on to Amelia and her manager, may I thank you again for your praise towards the whole team. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Very helpful and pleasant . Thank you”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your review. Cruise 118 are always very happy to receive reviews of this nature and I am delighted that you found us to helpful and pleasant. Thank you for taking the time to share your experience. Kind Regards Customer Relations.

Posted 11 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews