Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,072 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lovely lady who helped us and everything was booked within 10 minutes with everything explained. Impressed”

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Posted 4 years ago

“Agent was very helpful and gave me everything I asked for. very happy cruiser”

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Posted 4 years ago

“I booked a Caribbean cruise and fully paid for it in May 2020 the cruise was supposed to be in November 2020 , which was obviously cancelled due to covid. We moved it to November 2021, and had to pay a little extra. That cruise also got cancelled so we requested a refund, cruise 118 have made every excuse going , saying it will take at least 6 months to get our money back from MSC.  We get no update communication from them , I would never use or recommend them to anyone. Refund is currently in excess of 6 months”

Helpful Report

Posted 4 years ago

Dear Mr Anderson Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Very straight forward and helpful”

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Posted 4 years ago

“I always end up back with you, even after looking elsewhere. You always look after me”

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Posted 4 years ago

“Lexicon was very helpful and efficient could not have been friendlier with lots of useful advise and tips. First class”

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Posted 4 years ago

“Paula was brilliant, very professional with a great personality.”

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Posted 4 years ago

“Excellent informative service from Ryan didn’t rush me gave me all the details I needed to make my decision.”

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Posted 4 years ago

“Our cruise agent Jen was absolutely fantastic. She was friendly and nothing was too much trouble. Outstanding service.”

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Posted 4 years ago

“Easy peasy booking my cruise with cruise 118. Kym and Sarah were extremely efficient in answering all my questions. Booking for ten people was a breeze.”

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Posted 4 years ago

“Cruise 118 Excellent as usual. John was helpful as always.”

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Posted 4 years ago

“Although rep who took original booking was friendly and helpful, I felt a little let down by the failure to send the mobility questionair I need to Know I can take y mobility scooter befor I pay the balance (27th Feb) after a 28 min wait I was able to speak to another rep and have now got it and returned it Minor irritation but important to me!”

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Posted 4 years ago

“Very very good service ******”

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Posted 4 years ago

“Excellent service. Our Concierge Andrea was helpful and had a great personality.”

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Posted 4 years ago

“Extremely helpful and friendly. Very well priced. Easy to contact and a pleasure to speak to. Thank you”

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Posted 4 years ago

“So bitterly disappointed. After not being called back with queries on our first attempt to book we called back and we’re told we would get a call that afternoon. This did not happen until the next day. To our delight our cruise was booked, only to find the next day when logging onto my p&o with our ref no, that it was for the wrong cruise. We tried to swop it for the correct cruise but this was now sold out and we’ve not been able to book elsewhere. Such a waste of our time and so bitterly disappointed.”

Helpful Report

Posted 4 years ago

Dear Mrs Hallacy Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us, I have been unable to contact you by telephone. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

“What a pleasure it was to book with them. Andrea was so friendly and full of upto date with the cruise and covid procedures she had to sort out our FCC and she has kept me upto date with everything. Such a welcoming phone call”

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Posted 4 years ago

“118 was very good and I am satisfying there service carry on good work”

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Posted 4 years ago

“When booking , my sales agent couldn’t have been morel pleasant and helpful.”

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Posted 4 years ago

“Stephanie was very courteous and helped us through booking our cruise”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 16,072 reviews