Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,766 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,766 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We always ask for Sam Bender as we always have excellent service from him and his knowledge of cruising is brilliant. We are very happy customers.”

Helpful Report

Posted 4 years ago

“We have booked several cruises using Cruise118.com. Andrea McDiamid was helpful & efficient as she always is.”

Helpful Report

Posted 4 years ago

“Very positive experience Rachel knows her stuff and was able to pull together a great package to suit me”

Helpful Report

Posted 4 years ago

“I booked a cruise to the Canary Islands through Cruise 118.com and was assisted by the cruise concierge Rachel Halliwell. This was one of the easiest cruise holidays i have booked it was of the highest professional standards, i will definitely be using this company to book future cruise holidays.”

Helpful Report

Posted 4 years ago

“We found a cruise we wanted. I tried pricing it up myself but it was a bit expensive. My wife found it on the Cruise 118 website and the price looked good. We wanted the full drinks package as it includes the drinks we like. I am coeliac and on previous Celebrity cruises were only able to get a gluten-free beer because we had the Premium package (crazy!). We also wanted any time dining and pre-paid tips. Most importantly, your price included the return flight from Miami. I called your 0800 number and spoke to a lovely lady who took my details, found the cruise we wanted, and read out what would be included in the price. It was good, but I asked for it in writing in an email just to check. (You wouldn't buy anything as expensive on the basis of a phone conversation!) I received an email after an hour or so, with an apology that the price had been miscalculated and didn't include the flight. The cruise was re-priced, with around £600 being added. It had increased from £3198 to £3860. At this point my wife and I had already decided we'd do this cruise as it ticked all the boxes. We've been with Celebrity three times already and knew they were good, especially with gluten free. This is most important. We could do package holidays if it wasn't. So, we accepted that Karoline had made a bit of a mistake and being new to the job was a bit inexperienced, and accepted the new price. We paid using my wife's debit card. Somehow, perhaps because we'd used her card, my wife became the lead passenger. An email was sent to her through my email address. It isn't good to have the wrong lead passenger name. Communications could get confused. The on board account might be in her name, but I would be paying, I might not be able to make changes to and bookings. So I asked for the lead passenger name to be changed to my name. I tend to pay for most things in our household. The name was changed, but I got an email with the special needs (gluten free) form with me addressed as 'Mrs Philip Austin'. I assume that 118 uses some sort of auto generated email system that inserts names , so the Mrs might have fed through from my wife's debit card? Anyway, we think its all sorted now. We're £600 worse off, but we just have to grin and bear it. What I found annoying was your automated answering system. The option if you already booked puts you into a queue, caused by shortage of staff due to Covid (really? is Covid still creating staff shortages). The option for people wanting to book a cruise puts you straight through to an operator. Very clever! If a customer sends you an email they receive an immediate reply from a robot saying how it could take a long time to respond due to Covid. I thought the Covid excuse was fading out as we all get back to work.”

Helpful Report

Posted 4 years ago

“Katie booked our cruise for us. Always finds the best deal and makes recommendations on the best ship and location. She is so knowledgeable, friendly and organised. I wouldn’t use anyone else to book our cruise.”

Helpful Report

Posted 4 years ago

“John was great to deal with”

Helpful Report

Posted 4 years ago

“Sam was brilliant and gave me a great price on a cruise I wanted to go on”

Helpful Report

Posted 4 years ago

“Very helpful and informative. Helped sort out cabins together even thou the ship was busy, got us a great price aswell. Def use again.”

Helpful Report

Posted 4 years ago

“Fantastic I’ve booked my cruise with 118. Com. Great company.”

Helpful Report

Posted 4 years ago

“Shelley was very helpful and understanding”

Helpful Report

Posted 4 years ago

“Paula Molloy excellent service knows the job so well, all done in minutes very professional”

Helpful Report

Posted 4 years ago

“I have only completed the booking process but Shelley made it easy and answered ALL of my questions, without hesitation. Great timely communication from beginning to end. We were recommended to Cruise118.com and so far I would also recommend them to future Cruisers!”

Helpful Report

Posted 4 years ago

“Nick was lovely , he sorted it all out and phoned us back.”

Helpful Report

Posted 4 years ago

“Nick was lovely , he sorted it all out and phoned us back.”

Helpful Report

Posted 4 years ago

“What a lovely and very helpful lady Lauren is x I would definitely Book with her again - thank you x”

Helpful Report

Posted 4 years ago

“The lady that helped us book our cruise was very helpful and professional we will definitely be using Cruise 118 again.”

Helpful Report

Posted 4 years ago

“I would like to inform everyone not to book through cruise 118, I booked a cruise for 2022 and paid £400 deposit unfortunately my husband has been made unemployed due to COVID and the company refused to pay back my deposit, so they have received £400 from me is like robbery So watch who you book through”

Helpful Report

Posted 4 years ago

Dear Allan Thank you for your review. We are customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. When making a cruise booking the cruise lines insist that a deposit be taken to confirm your reservation. Unfortunately, deposits are not refundable as per the cruise lines terms and conditions. May I add that all travel agents, as well as direct bookings made with the cruise lines, would insist this charge be made, Cruise118 do have cancellation charges of their own I am glad to see that we did not charge these due to the circumstances. I hope I explained our position in full. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“The concierge dealing with our booking was Daniel Norris. I have to say it was such a pleasure to discuss our requirement with such a polite, patient young man. Daniel went above and beyond our expectations to ensure our exact criteria was met. Nothing was too much for Daniel to answer; if we could not get an answer at this early booking stage then Daniel committed himself to find out when he had the information in hand. Overall a very positive experience which is not my normal comment when dealing with other sales person. Daniel even managed to convince me by spending a little over my budget, we would gain so much more out of the cruise. Thankyou Daniel, it was a pleasure to deal with you. Kind regards, Mark G Griffiths”

Helpful Report

Posted 4 years ago

“Made a difficult decision an easy one, Hannah Chisnall was professional in every sense from her expertise on Cruising to advising and helping with the overall aspect of the Cruise. Thank you Hannah for making life easy for us. So looking forward to October 2022, Thank you”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,766 reviews