Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,425 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,425 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always deal with Paula. She is first class”

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Posted 4 years ago

“Your concierge Stacey Green was fantastic, very helpful and very professional.”

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Posted 4 years ago

“I had the pleasure of booking with Janine Porter who was so helpful, she went above and beyond to assist me and you should be really proud to have her work for you”

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Posted 4 years ago

“Your concierge Stacey Green was fantastic, very helpful and very professional.”

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Posted 4 years ago

“Stephanie was very helpful when I was trying to find the best cabin available. She showed lots of patience with me & I am very happy she will be available if any problems crop up..”

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Posted 4 years ago

“Alway great service”

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Posted 4 years ago

“Very pleased with the service”

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Posted 4 years ago

“Daniel fantastic really helpful”

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Posted 4 years ago

“Booked our Christmas Caribbean 2021 cruise in November 2020. Selected our cabins and paid extra for upgraded package. Paid the holiday in full, now our cabins have been changed by the cruise company and we are 9 decks apart from our family! We are due to depart in 4 weeks time and are still trying to sort this and cannot get any answers from anyone. We have been cruising for over 20 years and have never been treated like this, nobody seems to care now they have our money.”

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Posted 4 years ago

Dear Guest Thank you for your review We are a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that our service concierge has now explained our position in full and that you are happy with your new cabin allocations. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Lorraine was fantastic from start to finish, she knew the answers to all of our questions and was really informative. Really pleased”

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Posted 4 years ago

“I have used Cruise 118 before, outstanding again this time.”

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Posted 4 years ago

“First 3 invoices came with the wrong year for my booking, 2022 (should have been 2023) and outward bound flight to the wrong airport. Took several emails and 2 phone calls to correct.”

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Posted 4 years ago

Thank you for your review and for taking my call yesterday. As we are customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that you were happy with what was discussed and our resolution to your review. Once more I am sorry that you experienced this and for the worry caused. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“We were booking quite a complicated trip but the two consultants we worked with took care of everything for us. I would highly recommend their service.”

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Posted 4 years ago

“Excellent efficient service. Always a pleasure to deal with Georgina who ensures we get just exactly the holiday that meets our needs.”

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Posted 4 years ago

“very informative and very helpful”

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Posted 4 years ago

“We have had a pretty difficult time trying to get our family cruise sorted and in the end it was cancelled. I have to say a huge thank you to Rebecca who was patient and helpful with at first trying to make it work and subsequently sorting out our refund. Thank you Lauren for taking the time to call to make sure ‘all was well’ superb staff”

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Posted 4 years ago

“Great service and helpful.”

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Posted 4 years ago

“Kym Bacon was very helpful”

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Posted 4 years ago

“Laura made the whole experience easy and we found the the right cruise at a great price”

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Posted 4 years ago

“After a small hiccup (not her fault) Joanne spent a large amount of time rectifying the problem caused by the cruise line to my satisfaction .Well done!!!!!”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,425 reviews