Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,758 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Tuesday 18th January 2022 I paid Cruise118 in excess of £5400 for an Amazara cruise which was cancelled the following day, less than 24 hrs after booking. I received an email from Amazara advising me of this - the email was sent on Wed 19th January 2022, but the letter it contained was dated 18th Jan. In other words - Amazara knew full well the cruise was cancelled at the very time I made the booking. It is inconceivable that senior management at Cruise118 were unaware of this. Inevitably, it was not possible to get through on telephone. I eventually received a call from Cruise118 at a time when I was not able to take the call. I asked if they would call back in an hour. I was told no, they could not, but that they would phone the next morning. They did not phone back the next morning. I finally managed to get through to someone who, though very polite, advised me he was able to do nothing at all. In their email, Amazara offered 3 different alternatives on how to deal with this. Cruise118 sent a similar email, which offered only 2 alternatives, neither of which suggested they were passing on the offers made by Amazara. All of the above happened before the charges for this cruise had even been applied to my credit card account, confirming that Cruise118 went ahead and processed the charge in full knowledge it was for a cruise they sold but could not provide. Use either of these companies at your risk.”

Helpful Report

Posted 4 years ago

Dear guest Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 4 years ago

“It was my first experience with Cruise118 and was easily the best service and advice that I have had from a cruise company. Shelley was outstanding and I have already recommended friends to use her.”

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Posted 4 years ago

“We have booked with cruise118 previously and spoken with Rebecca Rimmer who we find to be friendly and efficient. So having received excellent service beforehand we asked for Rebecca again. Very happy to advise she was still with the company and again would not hesitate to recommend her for her professionalism and courtesy.”

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Posted 4 years ago

“Reliable and efficient”

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Posted 4 years ago

“Was happy to book the cruise with 118 but was told the price had gone up the next day when I had gone to book. Only to find the we’re doing g another deal the next day. Still feel I got a very good price, but still like to know you had been given the BEST deal !!”

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Posted 4 years ago

“Rachel was excellent, she even rang me out of work hours to finish some details.”

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Posted 4 years ago

“Rebecca made our cruise booking very easy and explained everything in a precise and logical way. Impressed by the personal attention to detail. Our deposit and cruise schedules were explained fully and any additional information. Would recommend anyone thinking of cruising to contact Rebecca in person to discuss there requirements.”

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Posted 4 years ago

“Georgina took my requirements and exceeded my expectations”

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Posted 4 years ago

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Posted 4 years ago

Dear Mr Riddell Thank you for your review. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We always aim to give our guests the best possible deal. As I am sure you will appreciate fares can and do fluctuate especially due to increasing and decreasing demand. Unfortunately, it is sometimes the case that cruise lines drop the price of a cruise or grade of cabin to increase interest on a particular sailing this also applies to flight costs. When a guest calls the contact centre we can only give the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking. All prices are dictated by the cruise lines therefore we have no control over any increases/decreases both during the booking process and thereafter. I hope my email has explained our position in full, I would like to thank you for taking the time to contact us, we are very glad to hear that you still feel you got a very good price. Kind regards Customer relations

Posted 4 years ago

“SO FAR MY EXPERIENCE HAS BEEN 5*”

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Posted 4 years ago

“We had 2 excellent conversations with Laura Chisnall who was absolutely brilliant with her knowledge and answering all of our questions. Her callback was right on time despite having some technical issues ,just so rare in these times. Thanks Laura , can't wait for our 1st P & O cruise in September!”

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Posted 4 years ago

“sorted out in no time at all”

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Posted 4 years ago

“We always ask for Sam Bender as we always have excellent service from him and his knowledge of cruising is brilliant. We are very happy customers.”

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Posted 4 years ago

“We have booked several cruises using Cruise118.com. Andrea McDiamid was helpful & efficient as she always is.”

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Posted 4 years ago

“Very positive experience Rachel knows her stuff and was able to pull together a great package to suit me”

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Posted 4 years ago

“I booked a cruise to the Canary Islands through Cruise 118.com and was assisted by the cruise concierge Rachel Halliwell. This was one of the easiest cruise holidays i have booked it was of the highest professional standards, i will definitely be using this company to book future cruise holidays.”

Helpful Report

Posted 4 years ago

“We found a cruise we wanted. I tried pricing it up myself but it was a bit expensive. My wife found it on the Cruise 118 website and the price looked good. We wanted the full drinks package as it includes the drinks we like. I am coeliac and on previous Celebrity cruises were only able to get a gluten-free beer because we had the Premium package (crazy!). We also wanted any time dining and pre-paid tips. Most importantly, your price included the return flight from Miami. I called your 0800 number and spoke to a lovely lady who took my details, found the cruise we wanted, and read out what would be included in the price. It was good, but I asked for it in writing in an email just to check. (You wouldn't buy anything as expensive on the basis of a phone conversation!) I received an email after an hour or so, with an apology that the price had been miscalculated and didn't include the flight. The cruise was re-priced, with around £600 being added. It had increased from £3198 to £3860. At this point my wife and I had already decided we'd do this cruise as it ticked all the boxes. We've been with Celebrity three times already and knew they were good, especially with gluten free. This is most important. We could do package holidays if it wasn't. So, we accepted that Karoline had made a bit of a mistake and being new to the job was a bit inexperienced, and accepted the new price. We paid using my wife's debit card. Somehow, perhaps because we'd used her card, my wife became the lead passenger. An email was sent to her through my email address. It isn't good to have the wrong lead passenger name. Communications could get confused. The on board account might be in her name, but I would be paying, I might not be able to make changes to and bookings. So I asked for the lead passenger name to be changed to my name. I tend to pay for most things in our household. The name was changed, but I got an email with the special needs (gluten free) form with me addressed as 'Mrs Philip Austin'. I assume that 118 uses some sort of auto generated email system that inserts names , so the Mrs might have fed through from my wife's debit card? Anyway, we think its all sorted now. We're £600 worse off, but we just have to grin and bear it. What I found annoying was your automated answering system. The option if you already booked puts you into a queue, caused by shortage of staff due to Covid (really? is Covid still creating staff shortages). The option for people wanting to book a cruise puts you straight through to an operator. Very clever! If a customer sends you an email they receive an immediate reply from a robot saying how it could take a long time to respond due to Covid. I thought the Covid excuse was fading out as we all get back to work.”

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Posted 4 years ago

“Katie booked our cruise for us. Always finds the best deal and makes recommendations on the best ship and location. She is so knowledgeable, friendly and organised. I wouldn’t use anyone else to book our cruise.”

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Posted 4 years ago

“John was great to deal with”

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Posted 4 years ago

“Sam was brilliant and gave me a great price on a cruise I wanted to go on”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,758 reviews