Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,389 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,389 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and Lexi was very helpful in all aspects of the booking process. Great price as well.”

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Posted 4 years ago

“Tried numerous times to do the chat and request prices . Said 3 min wait and after 10 mins each time gave up”

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Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are sorry that aspects of your experience using our new chat function have given cause for dissatisfaction and we appreciate you taking the time to write your review. Our chat function has been set up to assist with longer than usual hold times for our service teams and I do apologise you were not connected to an agent to deal with your request sooner. Unfortunately, it is difficult to know in advance how long we will be on a chat at any given time, as it depends on the nature of the enquiry, this means any timings given are an estimate. For all new cruise enquiries please call one of our sales concierge who will be very happy to assist on 0808 239 2467 during the hours of 9am and 10pm. Alternatively, if you would like to discuss your feedback further please contact our customer relations team in the hope we can resolve your issues. We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated

Posted 4 years ago

“Gill Potter was very friendly & exceptionally helpful”

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Posted 4 years ago

“Excellent service and quality of service and many thanks to Jennifer Stevenson for all the help and advice on making this future cruise possible outstanding and helpful in every way”

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Posted 4 years ago

“Booking was very easy and everything dealt with by a competent member of staff.”

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Posted 4 years ago

“What an easy experience asked Sam Richardson to find us a cruise in our price range sorted it out straight away Caribbean here we come thanks Sam so professional 👍😃🥂”

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Posted 4 years ago

“I was so grateful that Stephanie phoned me which greatly simplified the whole booking process. A very good experience”

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Posted 4 years ago

“Excellent service. Richard Rose could not do enough, excellent sales concierge.”

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Posted 4 years ago

“I have to say this is our 2nd cruise we’ve booked with you in a couple of weeks and it’s all because of Claire Ketteringham she was amazing, so lovely, helpful, caring, getting back to me asap and would definitely tell people about you, thank you so so much Claire for everything really appreciate all your help and responding asap when I emailed you, you are a credit to cruise 118 and I hope they realise how lucky they are to have you working for them ☺️ Thank You Again for everything Jackie ☺️”

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Posted 4 years ago

“I spoke to Alison tonight. She was really helpful. Thank you so much”

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Posted 4 years ago

“Well, what can we say, yet again we have received service well beyond our expectations from Karoline our cruise concierge. Karoline has smashed it and has got us the best cruise ever. When arranging our original family booking of a UK taster cruise on Virgins Valiant Lady in March 2022, Karoline picked up on the fact that Sir Richard Branson is my secret hero. The next thing we know Karoline has found a cruise in and out of Miami on Scarlet Lady in the summer of 2022, flights (on Virgin Atlantic of course), overnight stay all bundled up at a very reasonable price. Not only is the cruise celebrating Sir Richards birthday, but he will be on board in person ....Ekkkkk ....I am just so, so, excited [love heart]. Karoline, we want to say a big thank you for the attention you have given to the detail in planning both of our holidays this year. Your help has been first class. You are so much fun to work with and on top you look at the detail of the cruise, to match our needs giving it the same thought you would if it was your own cruise you were planning. You go out of your way to find the tiniest bit of information to help us make the right decisions. You have given us as much information post-booking as you did during the booking process, which we were not expecting (we have been cruising for 20 years, and have never received such genuine interest in making sure our holiday plans are right for us). Thank you once again Karoline…..when we sail into the sunset with Sir Richard, we promise to send you a picture 😊”

Helpful Report

Posted 4 years ago

“On Tuesday 18th January 2022 I paid Cruise118 in excess of £5400 for an Amazara cruise which was cancelled the following day, less than 24 hrs after booking. I received an email from Amazara advising me of this - the email was sent on Wed 19th January 2022, but the letter it contained was dated 18th Jan. In other words - Amazara knew full well the cruise was cancelled at the very time I made the booking. It is inconceivable that senior management at Cruise118 were unaware of this. Inevitably, it was not possible to get through on telephone. I eventually received a call from Cruise118 at a time when I was not able to take the call. I asked if they would call back in an hour. I was told no, they could not, but that they would phone the next morning. They did not phone back the next morning. I finally managed to get through to someone who, though very polite, advised me he was able to do nothing at all. In their email, Amazara offered 3 different alternatives on how to deal with this. Cruise118 sent a similar email, which offered only 2 alternatives, neither of which suggested they were passing on the offers made by Amazara. All of the above happened before the charges for this cruise had even been applied to my credit card account, confirming that Cruise118 went ahead and processed the charge in full knowledge it was for a cruise they sold but could not provide. Use either of these companies at your risk.”

Helpful Report

Posted 4 years ago

Dear guest Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 4 years ago

“It was my first experience with Cruise118 and was easily the best service and advice that I have had from a cruise company. Shelley was outstanding and I have already recommended friends to use her.”

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Posted 4 years ago

“We have booked with cruise118 previously and spoken with Rebecca Rimmer who we find to be friendly and efficient. So having received excellent service beforehand we asked for Rebecca again. Very happy to advise she was still with the company and again would not hesitate to recommend her for her professionalism and courtesy.”

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Posted 4 years ago

“Reliable and efficient”

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Posted 4 years ago

“Was happy to book the cruise with 118 but was told the price had gone up the next day when I had gone to book. Only to find the we’re doing g another deal the next day. Still feel I got a very good price, but still like to know you had been given the BEST deal !!”

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Posted 4 years ago

“Rachel was excellent, she even rang me out of work hours to finish some details.”

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Posted 4 years ago

“Rebecca made our cruise booking very easy and explained everything in a precise and logical way. Impressed by the personal attention to detail. Our deposit and cruise schedules were explained fully and any additional information. Would recommend anyone thinking of cruising to contact Rebecca in person to discuss there requirements.”

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Posted 4 years ago

“Georgina took my requirements and exceeded my expectations”

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Posted 4 years ago

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Posted 4 years ago

Dear Mr Riddell Thank you for your review. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We always aim to give our guests the best possible deal. As I am sure you will appreciate fares can and do fluctuate especially due to increasing and decreasing demand. Unfortunately, it is sometimes the case that cruise lines drop the price of a cruise or grade of cabin to increase interest on a particular sailing this also applies to flight costs. When a guest calls the contact centre we can only give the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking. All prices are dictated by the cruise lines therefore we have no control over any increases/decreases both during the booking process and thereafter. I hope my email has explained our position in full, I would like to thank you for taking the time to contact us, we are very glad to hear that you still feel you got a very good price. Kind regards Customer relations

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,389 reviews