Making a booking was quite easy but checking some points was absolutely horrendous. Try contacting them by phone or email and you have very little chance of getting in touch with anybody. First and probably the last time we deal with this company. We should have booked direct with Royal Caribbean even if it costs more. Not impressed at all once I had paid a deposit. Also the booking states that the balance was fully payable on the same date as we booked when the guy from Cruise 118 said the balance was due in November for our scheduled trip in March 2023. Doh!!!