Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quickly Kirsty arranged a great cruise deal with Fred Olsen. Very efficiently done. Great stuff.”

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Posted 3 years ago

“Spoke with agent Jason Archibald who provided fantastic customer service. He was very helpful as this was the first cruise I've booked and provided lots of useful information to help me understand how everything works. Could have easily booked through Royal Caribbean direct but Jason was way more helpful than the agents at the cruise liner.”

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Posted 3 years ago

“Your agent was extremely knowledgeable and a pleasure to deal with”

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Posted 3 years ago

“From the time I first spoke to Ruth Gray, I couldn't have asked for more. Her service was second to none, always friendly and willing to help in any way she could.”

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Posted 3 years ago

“Sian Halliwell was excellent in booking P&O our cruise to the Norwegian Fjords 2024. Made everything effortless”

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Posted 3 years ago

“Very efficient and detailed”

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Posted 3 years ago

“We booked with Lexi, she couldn't have been more helpful, excellent service would recommend anytime.”

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Posted 3 years ago

“Rebecca Rimmer was very good and helpful from the start. I emailed first with request for sailings from Southampton in January, a list came through a day later. Me wife had a chat for a few days then emailed Rebecca again asking her to ring the next day at 1500. Sure enough call came through on time and after discussing our options, we booked a cruise with P&O. Rebecca was able to answer all questions and was vert friendly, which goes a long way with older people.”

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Posted 3 years ago

“Shelley was excellent. Got us the cruise we wanted and the cabin. Very patient and explained ecerything. Would recommend this company.”

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Posted 3 years ago

“Very good service when I book through the telephone”

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Posted 3 years ago

“Lindsey Wright was fantastic and helped with every single detail of our holiday. I had some difficult questions e.g. does the balcony have a safety net. If Lindsey didn't know the answer she went to find out and got back to me straight away.”

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Posted 3 years ago

“as always brilliant service, very helpful and excellent advise thank you”

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Posted 3 years ago

“Hi, booked and paid for well in advance, Then every thing went wrong , went to print out tickets nearer the date and was told our booking was cancelled, NCL said they did not receive the money , you said we had paid them last year [this was after hanging on phone for 20 min each time told to hold and got cut off 3 times this happened.we now know we are booked on our cruise but have no cabin , so cant print out labels tryed ringing you again this morning BUT was cut off again, will NEAVER use you again have not had holiday yet”

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Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback, whether good or bad is extremely important to us. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 3 years ago

“E Very easy to book your representative was very helpful will use again”

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Posted 3 years ago

“Delighted to have booked two cruises with cruise 118. Also to have found our favourite cruise agent Andrea McDermid who is so knowledgeable and so patient in making sure that we are happy with our cabin choice. Thanks Andrea and Cruise 118.com.”

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Posted 3 years ago

“Another cruise booked with Emma at Cruise118. Emma is really knowledgeable, and nothing is too much trouble. Thank you Emma and Cruise 118”

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Posted 3 years ago

“Customer service did exactly what was requested of them very quickly”

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Posted 3 years ago

“No hard sell and efficient and speedy feedback on our enquiry, efforts made to ensure we got the type of cruise we wanted. our questions answered satisfactorarily.”

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Posted 3 years ago

“My experience with Cruise 118 has been exceptional. Karoline was fantastic covering everything about my cruise and when she said she would call me back she did. The experience was stress-free and all paperwork was emailed immediately. I would definitely recommend Crusie118 and will use them again for my cruises next year.”

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Posted 3 years ago

“Shelley helped me book my cruise. Very professional, helpful and informative. She went above and beyond. Made the experience stress free. Would have no problem recommending this company.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews