Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shelley was great! Understood what I was looking for and delivered.”

Helpful Report

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“I’ve been booking with Cruise 118 since 2017 . My Cruise Agent Phil Davies is the BEST. Phil will always go that extra mile, get me the best deal & gives me his honest opinion as he knows what I like . I’d give Cruise 118 20/10 if I could. Why fix what ain’t broke & go with another company? Phil Davies - Simply The Best as in the song. Thank you Phil a million times for helping this Ol’ Gal’ spend hubby’s pension haha. You’re here for a good time not a longtime so cruise whilst you still can & enjoy Life”

Helpful Report

Posted 3 years ago

“Very pleased with service given during recent booking. Both ladies that I dealt with (Isla and Haley) were very professional and extremely helpful arranging our forthcoming cruise.”

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Posted 3 years ago

“Booked with ease and given a comprehensive explanation of what I could expect before in preparation and during my cruise. Thank you Gill Potter.”

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Posted 3 years ago

“Excellent customer service, take time to listen to your needs and match the right cruise for you.”

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Posted 3 years ago

“Was helped by Natalie mifflin and she was fantastic and so helpful, amazing customer service, explained and gave useful info about the cruise, made the experience booking much more easier booking for the first time”

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Posted 3 years ago

“Very helpful and informative staff made booking very easy”

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Posted 3 years ago

“Very helpful and nice to deal with”

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Posted 3 years ago

“Great customer service,only to happy to answer my questions and then when I asked them did they do a price match they said they did and even bettered the quote,this is the second time I have used 118 and because of their prices and customer service I keep going back,Thank you to Ashleigh Mulholland who went above and beyond when she had finished her shift to make sure I had everything I needed.”

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Posted 3 years ago

“Excellent customer service and helping to adapt our cruise to suit our needs. Thank you”

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Posted 3 years ago

“Fantastic company really helpful when things go wrong”

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Posted 3 years ago

“Helpful and efficient. I would have liked a bit more in the way of offers like free drinks package, Wi-Fi etc especially as I was booking nearly a year in advance!!”

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Posted 3 years ago

“Sarah was excellent. Really knowledgeable and went over and beyond to find the best cabin at the right price.Extremely friendly too.”

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Posted 3 years ago

“Most helpful concierge. As a first time cruiser I was given advice and help throughout. Friendly and knowledgeable. Can recommend and would book again.”

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Posted 3 years ago

“Most helpful concierge. As a first time cruiser I was given advice and help throughout. Friendly and knowledgeable. Can recommend and would book again.”

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Posted 3 years ago

“Thanks to Ruth Grey for all the help and all of you guys . I will come back to book future cruises with you🙂”

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Posted 3 years ago

“We found Sam (Bender) friendly, professional and efficient.”

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Posted 3 years ago

“As I am new to cruising I needed a lot of advice and information. Ellie was extremely helpful and answered all my questions which made me feel confident about booking our first cruise.”

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Posted 3 years ago

“This is the first time that I have used Cruise 118, Lexi was very helpful, she gave me a range of different prices and cabins so I could pick what was best for us.”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews