Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,322 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“jen was very helpful today in booking my cruise i now have two booked this year with cruise 118 and i used them last year”

Helpful Report

Posted 11 months ago

Dear Gloria Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was helpful when booking your cruise. Rest assured your review will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 11 months ago

“It did not make us happy, quite the opposite. The following is indicative of our experience on the Xmas 2024 Canaries and Portugal cruise. Firstly luggage took four hours to arrive at our suite.Commencing Xmas Eve, water leaked into our Queens Grill suite, lack of reserve suites in event of having to vacate ours as we did. Allocated a suite 4 corridors away from mid.ship, a 3-4 minute walk to appropriate lift to dining room etc.(We are both in our 80's). Butler service poor. Also ship left Southampton, Cunard being aware that a number of units in the thermal pool area were non functional when the ship left Southampton yet we were charged at the time of booking for its usage and were not informed prior to boarding of the defects. As regards priority disembarkation this was non existent and when collecting cases found one missing which took 30 mins to recover having been left in the wrong area. Overall this cruise was a disaster. Having cruised with Cunard on a number of occasions since the 90's, this ship is. very much below par for that cruise line. Badly designed , it's saving grace was the wonderful staff who unfortunately had to bear the brunt of other passenger's complaints..”

Helpful Report

Posted 11 months ago

Hello Thank you for your review and for taking the time to leave your comments, we are sorry to hear of the issues experienced on your sailing with Cunard, should you wish to discuss this further please contact us on the following email address along with your booking reference, customer.relations@worldtravelholdings.co.uk and we will be happy to assist you. Many thanks Kind Regards Customer Relations

Posted 11 months ago

“Jen was lovely and keept trying to push and get what me and my nana was looking for over the moon with the price thanks very much for help on this on Jen 😊”

Helpful Report

Posted 11 months ago

Dear Jamie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was lovely and that she pushed to get exactly what you were looking for when booking your cruise. We are very glad to hear that you are over the moon with the price. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“No question is too much, you are not felt that you need to hurry, you get the full attention of the person assisting you and they are available throughout the journey from enquiry to booking and pre cruise support. We have just booked with Shelley since previously Sian, top service from both”

Helpful Report

Posted 11 months ago

Dear Caroline, Thank you for your 5* Review. Cruise 118 are always very happy to receive reviews of this nature. Thank you for taking the time to leave such a lovely review of the service you have experienced with us. We really do value your feedback and appreciate guests taking the time to leave such lovely comments. Rest assured your review will be shared with the team. Thank you once again. Kind Regards Customer Relations.

Posted 11 months ago

“Every detail I wanted from start to completion by Ellie Bridges was executed perfectly. She was so professional, knowledgable and enthusiastic from our first conversation, she couldn’t have helped in any way further than she did. Amazing young lady and brilliant at her job. Her customer care skills are phenomenal. I’m a pretty hard person to please but Ellie was just perfect. And I have my perfect cruise, visiting the islands I want and more in the ship I wanted, and with a fabulous cabin we chose. Thanks so much, never change Ellie!! Well done Cruise118, we are super happy and can’t wait for our date to go”

Helpful Report

Posted 11 months ago

Hello Lorraine Thank you so much for your lovely review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Ellie was so helpful when assisting with your cruise, I will certainly pass on your comments to Ellie and her manager who will both be delighted that you are so happy! Once again thank you for kind comments, it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“The booking was very easy. Robyn Wild was very helpful and put together good packages to Singapore and Bali with the Diamond Princess cruise to Malaysia in 2026. We were very impressed with their service. Plus they take Amex which was a bonus as Iglu cruises now not taking and we had stayed loyal to them . Not now we have discovered cruise 118.”

Helpful Report

Posted 11 months ago

Dear Elaine Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was very helpful and that you were impressed with the service received when booking your cruise. We are very glad to hear that you have now discovered Cruise118 and that booking your cruise was easy. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Shelley was really helpful and very friendly, she explained all the information great and also helped me get my MSC Voyage number. I always use Cruise118 to book as they are the best.”

Helpful Report

Posted 11 months ago

Hello Thank you so much for your kind review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Shelley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Super support and advice from Rachel on our latest booking👍😎”

Helpful Report

Posted 11 months ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Rachael was so helpful when assisting with your cruise, I will certainly pass on your comments to Rachael and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Dale was very professional, but friendly and very helpful”

Helpful Report

Posted 11 months ago

Dear Janette Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was very professional, friendly, and helpful when booKing your cruise. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Professionalism and Ease of Booking Service! Absolutely incredible service from Daniel Norris. Daniel took the time to 'hand-hold' my wife and I through the booking process. He explained in detail all the various options available regarding our cruise on the Queen Mary - including dining times and seating arrangements as well as the beverage packages. Daniel also went to great lengths to ensure that our cabin was located in a position that fits our needs. He explained in a comprehensive, transparent and easy to understand manner on all aspects of the cruise - showing considerate care and professionalism. Daniel - many thanks for everything - Cunard in association with Cruise 118.com is very fortunate to have you as their representative....Cunard/Cruise118 are our favourite cruise and booking providers by far!”

Helpful Report

Posted 11 months ago

Dear Mr Rose Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your experience with the service received from Daniel. I am glad that you were provided all the information required and everything was explained in detail. Daniel most certainly in an asset to our sales team. Rest assured your review will be passed on to Daniel and his manager, and will be very much appreciated. We really do value your business and are working hard to earn your patronage. Once again thank you kindly for your your 5* review!. Kind Regards Customer Relations

Posted 11 months ago

“Nowadays excellent customer service is considered as the biggest merit that a company can earn. It is the attribute that people value more than the price of a product or even more than its quality. This is why entrepreneurs who focus on their clients’ needs and seek opportunities that take their customer service to the next level are gaining a competitive edge over their competitors. With the above in mind, I wish to commend Hannah who was super efficient and had impeccable manners, Nothing was too much trouble for her."Going that extra mile" seemed to be second nature and customer satisfaction her prime focus. As a retired five-star hotel general manager/financial director ex Dubai, Seychelles, Caribbean and South Africa I immediately recognise a Rising Star. Kindly convey my acknowledgement of her sheer professionalism. She is an excellent ambassador and a credit to your organisation. Please ensure that my communication is conveyed to her.”

Helpful Report

Posted 11 months ago

Dear George Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you would like to commend Hannah. We really do apricate your review, we are extremely glad to hear that Hannah was super-efficient, had impeccable manners, and that nothing was too much trouble for her. We do agree that she is certainly a rising star within our business and we are very happy to convey all your communication to her. Rest assured your review will be passed on to Hannah, her manager and senior management at Cruise118. We really do value your business and are working hard to earn your patronage, Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Excellent customer service skills and expertise knowledge in all ships we discussed”

Helpful Report

Posted 11 months ago

Dear Sharon Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you have received excellent customer service and expertise knowledge of the ships discussed. We really do value your business and are working hard to earn your patronage Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“I booked a cruise this morning with Dale the service I received was amazing from start to finish I would highly recommend cruise 118 and Dale to book your cruise .”

Helpful Report

Posted 11 months ago

Dear Nicola Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that the service received from Dale when booking your cruise was amazing. We are very glad to hear that you would recommend Cruise118 and Dale. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Really good thank you”

Helpful Report

Posted 11 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you had a really good experience when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“Booked over the phone with Robyn, she was professional and efficient”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to share your thoughts, I will certainly pass on your comments to Robyn and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Very good service from Cruise 118 Prompt reply with all the answers to my questions”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received very good service and a prompt reply with all the answers to your questions. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Fantastic customer service from Hannah Chisnall. Helped us in booking a fabulous cruise giving knowledgeable and helpful advice about our cruise, flights and hotels. Would definitely contact her again without hesitation.”

Helpful Report

Posted 1 year ago

Hello Helen Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Hannah was so helpful when assisting with your cruise, I will certainly pass on your comments to Hannah and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Shelley Brackenbury has been absolutely incredible with the service she has been providing while booking. She is lovely to speak to. We had a laugh while booking my cruise it. The process was a breeze and she made it easy.”

Helpful Report

Posted 1 year ago

Hello Ryan Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know of the incredible service Shelley has provided, I will certainly pass on your comments to Shelley and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Booked a cruise for 14 nights on the Sky Princess for Xmas and New Year, unfortunately very few cabins available to choose from, and, none in the location we wanted, so we booked what we could get. Noticed that if we booked 6n & 8n back to back the cabin we wanted was available, but would have cost a lot more. Contacted Cruise118 on Webchat and asked Kieron Green is it possible to change cabins even though its not showing available on the 14n cruise, Kieron phoned Princess and was told it was only available if booked as 2 separate cruises. However, Kieron decided that he would not take rejection sitting down and Emailed his contact at Princess, and, a couple of days later got a positive response, we have now received a new cabin confirmation. This is our first booking with Cruise118 and if the rest of the staff are as helpful as Kieron, it certainly wont be the last……Well done Kieron, customer service at its very best!!!!!!!👍”

Helpful Report

Posted 1 year ago

Dear Mrs Dempsey, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. I am glad to hear Kieran was able to liaise with Princess and managed to obtain your preferred cabin. We really do have a fabulous service team. Rest assured your comments will be forwarded to Kieran and his manager. Thank you once again. Kindest Regards Customer Relations

Posted 1 year ago

“Kieran Green who is a Customer Services Concierge provided me with copies of invoices for two of my cruises to enable me to provide details of the cruises for my Travel Insurance Company. This is to aide them to determine the refund the Cancellation Charges invoked dure to Cancelling the cruise due to a Severe Medical situation which rapiidly Developed.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Kieran in our service department provided you with the documentation needed to make a claim with your travel insurer. Rest assured your review will be passed on to Kieran and his manager. I do hope that we will be able to book you anther cruise in the future, we really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,322 reviews