Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,623 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,623 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy booking procedure with pleasant staff with great knowledge and advice.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are happy to hear you found the booking process so easy, and that our team were pleasant, knowledgeable, and able to offer helpful advice. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Great service as always. Thank you cruise118.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you so much for your kind feedback! We are delighted to hear that you continue to receive great service from us. It is always a pleasure to support you with your travel plans, and we truly appreciate you taking the time to share your experience. Thank you again for choosing Cruise118, we look forward to helping you with your next adventure. Kind Regards Customer Relations

Posted 2 months ago

“Phone answered very quickly. Friendly helpful agent . Quickly answered many questions.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“This is the first time I have used this company to book a cruise and at this point I am very happy with the customer experience. Aimee was very friendly, efficient and actually listened to me which ensured she was able to give me exactly what I wanted and at a good price. If all goes well I will definitely use this company and Aimee again”

Helpful Report

Posted 2 months ago

Dear Pauline, Thank you so much for sharing your lovely feedback! We are delighted to hear that your first experience booking a cruise with us has been such a positive one. It is wonderful to know that Aimee’s friendly approach, efficiency, and attentive listening helped her find exactly what you were looking for, and at a great price too. We really appreciate your trust in us, and we’ll be sure to pass your kind words on to Aimee. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“Stevie was very knowledgeable, getting me best price and best available cabin on the ship! 118s confirmation email is so eaay to navigate. I have used them many times and am extremely impressed!”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a brilliant review! We are thrilled to hear that Stevie was able to find you the best price and the best available cabin, her knowledge and dedication to getting the perfect match for our customers really shines through. It is also wonderful to hear that you find our confirmation emails easy to navigate. We work hard to make the booking process as smooth as possible, so your feedback means a lot to us. We truly appreciate your continued loyalty to Cruise118 and are delighted to have impressed you time and time again. We look forward to helping you with your next cruise! Kind Regards Customer Relations

Posted 2 months ago

“The agent was so helpful.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered byKate recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“What a lovely pleasant easy experience, to be able to actually talk to a cheerful helpful knowledgeable person instead of a bot. Katie answered all my queries without me asking most of them. Managed to book exactly which cruise I wanted in minutes & reasonably priced too.”

Helpful Report

Posted 2 months ago

“Excellent service. Customer service. Prices etc. definitely recommend.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are happy to hear that you’ve received excellent service, great customer care and competitive prices from our team. Your recommendation truly means a lot to us. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Booked cruise with Sian. She was so helpful friendly and patient. The cruise was great value compared to other agencies on this occasion. This is our second booking with Cruise 118 and probnot our last.”

Helpful Report

Posted 2 months ago

Dear Stephen Thank you for your review, We are very happy to hear that Sian was helpful, friendly and patient while assisting with your booking. It’s wonderful to know you found such great value with us compared to other agencies. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Fantastic booking experience with Erin. She was very knowledgeable and alerted us to the fact we would need to renew our passports. I would highly recommend.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you so much for taking the time to leave this fantastic review! We are delighted to hear that you had such a positive booking experience with Erin. Her knowledge and attention to detail are a real asset to our team, and it is great to know she was able to flag the passport renewal for you, that kind of insight can make all the difference when planning a holiday. We really appreciate your recommendation and look forward to helping you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“Helpful, informative, friendly service. Would contact again.”

Helpful Report

Posted 2 months ago

Dear Allan Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“As always, very friendly very helpful agents who want to do their best to get the holiday you want and take the time to do just that. Great 118”

Helpful Report

Posted 2 months ago

Dear Margaret Thank you for your review, We are happy to hear that you consistently find our agents friendly, helpful, and dedicated to finding the perfect holiday for you. It truly means a lot to the team to know their hard work is appreciated. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Great products. Easy to use website.”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you for your great review! We are really pleased to hear that you find our products excellent and our website easy to use. We work hard to make browsing and booking as simple and enjoyable as possible, so it is lovely to know this comes through in your experience. We really appreciate you taking the time to share your feedback and hope to assist you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“Good web site to navigate to find the perfect cruise. Danielle ended up twice being very helpful. She not only helped with the cruise information but suggested hotel options as well. In no way was she pushing any particular cruise or hotel.”

Helpful Report

Posted 2 months ago

Dear Chris, Thank you so much for taking the time to leave this lovely review! We are delighted to hear that you found our website easy to navigate and that Danielle was able to assist you not just once, but twice. It is wonderful to know she provided helpful cruise information as well as thoughtful hotel suggestions, and that you felt supported without any pressure. That is exactly the experience we aim to deliver. We really appreciate your feedback and hope your upcoming trip is everything you are looking forward to. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“As usual Cruise 118 customer service has been excellent. Scarlett was friendly professional and couldn’t have been more helpful.”

Helpful Report

Posted 2 months ago

Dear Barry. Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that you have once again received excellent service from Cruise118. It is fantastic to know that Scarlett was friendly, professional, and went above and beyond to assist you, she will be thrilled to hear your kind words. We truly value your continued trust in us and look forward to helping you with your future cruise plans. Kind regards, Customer Relations.

Posted 2 months ago

“Customer service excellent Scarlett very helpful.”

Helpful Report

Posted 2 months ago

Dear Jack Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Customer service agent was knowledgeable and helpful with a nice personality, so that ticks a lot of boxes. We were /are very pleased with the price and now look forward to our cruise coming up to the same quality. Bit surprised at having to pay for wi-fi , but overall at this moment in time very happy.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you so much for taking the time to leave this lovely review! We are really pleased to hear that our customer service agent was knowledgeable, helpful, and made your booking experience a positive one, it is always great to know when our team’s personality and expertise shine through. It is wonderful that you are happy with the price and excited for your upcoming cruise. We hope it lives up to everything you’re expecting and more. Regarding the Wi‑Fi, we understand the surprise however, each cruise line set their own policies and charges for onboard services, and Wi‑Fi is often not included in standard fares. If you ever need guidance on available packages or what to expect onboard, we are always happy to help. Thank you again for your feedback. Wishing you a fantastic cruise when the time comes! Kind Regards Customer Relations.

Posted 2 months ago

“Racheal was absolutely superb Extremely knowledgeable and courteous to my tedious questions Rest assured you’ll be look after Thanks again Rachael”

Helpful Report

Posted 2 months ago

Dear Angus Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I had booked a cruise ( through Sixstar cruises) which was badly affected by the Middle East war. Seinied (Breslin) and Kate (Bradley) of cruise 118 were absolutely fantastic in sorting out revised flights etc to enable my wife and I to go on the amended cruise itinerary. In my dealings with SixStar and cruise 118 over the years I have always found the staff friendly, professional and efficient.”

Helpful Report

Posted 2 months ago

Hello Trevor Thank you so much for taking the time to share your kind review. We’re delighted to hear that despite the disruption to your original cruise plans, Seinead and Kate were able to support you and ensure that you and your wife could still enjoy your amended itinerary. Your recognition means a great deal to the team. Seinead and Kate take great pride in delivering friendly, professional and efficient service, and they will be thrilled to know their efforts made a positive difference during what must have been a stressful time. We sincerely appreciate your continued trust in both SixStar Cruises and Cruise118 over the years. If there’s ever anything more we can do to assist with future travel plans, please don’t hesitate to reach out. Many thanks Customer Relations

Posted 2 months ago

“⭐️⭐️⭐️⭐️⭐️ We recently booked our cruise through Dale at Cruise118 and honestly couldn’t fault the experience. From start to finish he was really helpful, friendly and easy to deal with. He took the time to understand what we were looking for and came back with great options, making the whole process feel simple and stress-free. Nothing was too much trouble and all our questions were answered quickly. We’re so excited for our trip and wouldn’t hesitate to book with Dale again – highly recommend!”

Helpful Report

Posted 2 months ago

Dear Emma Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relation

Posted 2 months ago

Cruise118.com is rated 4.8 based on 15,623 reviews