Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,144 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good deal And They Upgraded My Drinks Package for Free”

Helpful Report

Posted 2 months ago

Dear Mr Edney, Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you found a great deal with Cruise118 and that the complimentary drinks package upgrade made your booking even more special. It is always our aim to offer exceptional value and create memorable experiences for our customers from the very beginning of their holiday journey. We really appreciate your feedback and thank you for choosing Cruise118. We hope you have an amazing cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Always very helpful. Been with this Company many years”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Chris Shamwana was very helpful and spent a lot of time with me to try and assist me”

Helpful Report

Posted 2 months ago

Dear Mr John Parsons. Thank you for taking the time to leave such positive feedback. We are delighted to hear that Chris Shamwana was able to assist you and dedicated the time needed to support you. Providing helpful, attentive service is something we pride ourselves on, and it is wonderful to know Chris delivered this for you. We will ensure your kind comments are passed on to her. Thank you for choosing to sail with Cruise118, and we look forward to helping you plan your next cruise. Kind regards, Customer Relations

Posted 2 months ago

“Easy site to use. Had the best price for the cruise we wanted cheaperthantheactualcruiseline. Communication was quick. Will use the site again.”

Helpful Report

Posted 2 months ago

Dear Adrian Thank you for your review, We are happy to hear that you found our website easy to use and that we were able to offer a better price than booking directly with the cruise line. It's also great to know that our communication was quick and helpful throughout the booking process. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Molly was professional & helpful all the way through the booking process. Answered all my questions & confirmation came through quickly.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave us such a positive review. We are delighted to hear that Molly provided professional and helpful service throughout your booking journey. Ensuring our customers have all the information they need and feel supported every step of the way is extremely important to us, so it is wonderful to know that all your questions were answered and that your confirmation arrived promptly. We will be sure to pass your kind feedback on to Molly, who will be thrilled to hear that her efforts made such a positive impression. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next getaway. Kind regards, Customer Relations

Posted 2 months ago

“Excellent service from Mona, who arranged our cruise on Celebrity Ascent. Thank you.”

Helpful Report

Posted 2 months ago

Dear Ian Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Cruies 118 were able to book us the cabin we required at an excellent price and later extended our cruise in the same cabin. Mona was very helpful throughout the process of booking our cruise. Attentive, quick to respond, with clear explanations on all my queries.”

Helpful Report

Posted 2 months ago

Dear Royan Thank you for taking the time to leave your review. Cruise118 are delighted to receive a review of this nature, Mona will be pleased to know that you found her very helpful throughout the booking process. This will be shared with Mona and her manager. Once again thank you for leaving a review. Kind regards Customer Relations

Posted 2 months ago

“This is the second time I have booked and had the opportunity to deal with Amy who is a breath of fresh air to talk too. Nothing was too much and she went over and above what she needed to do. Hope to book with her in the future”

Helpful Report

Posted 2 months ago

“Rona was super helpful and very conscientious”

Helpful Report

Posted 2 months ago

Dear Michelle, Thank you for taking the time to leave us a review. We are delighted to hear that Rona was so helpful and conscientious throughout your experience. Providing attentive, friendly service is something we pride ourselves on, and it is wonderful to know that Rona made such a positive impression. We really appreciate your feedback and your kind words. We will be sure to pass your comments on to Rona. Kind Regards Customer Relations.

Posted 2 months ago

“Just got off liberty of the seas and loved it. The lady that sold us our new cruise Sunday was excellent and made it so easy all done in less than 30 minutes. Only concern I have I why it’s not showing in my royal app.”

Helpful Report

Posted 2 months ago

Dear Anita Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Mona our cruise agent was particularly knowledgeable, patient and professional. Sge was super helpful and ticked all the boxes for my cruise request. She went above and beyond what was asked of her and we will certainly seek her assistance when booking our next cruise.”

Helpful Report

Posted 2 months ago

Dear Diane Thank you for your review. We are very happy to hear that Mona provided such knowledgeable, patient, and professional service throughout your booking journey. It is especially pleasing to know that she took the time to understand your requirements, was able to meet all of your cruise preferences, and went above and beyond to ensure everything was arranged to your satisfaction. We will be sure to pass on your kind comments to Mona, who I'm sure will be thrilled to receive such recognition. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Fantastic support and service whilst booking our first ever cruise! Made it so easy to understand and book”

Helpful Report

Posted 2 months ago

Dear Eleanor, Thank you so much for your wonderful review. We are delighted to hear that our team provided fantastic support and made the process of booking your very first cruise easy to understand and straightforward. We know that planning a first cruise can feel a little overwhelming, so it is great to know we were able to help you book with confidence. We truly appreciate your kind words and are grateful that you chose Cruise118 for your cruise holiday. We hope you have an amazing time on board and create some unforgettable memories. Kind regards, Customer Relatons

Posted 2 months ago

“Cruise Consultant Stevie, was professional, helpful and well informed and gave us the clear prices for a couple of cruises we were interested in. Cruise118’s prices were better than offfered aboard a cruise we have just been on, so no surprise we booked one of them.”

Helpful Report

Posted 2 months ago

Dear Mike Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Stevie, Cruise Consultant, was professional, well informed and not pushy at all. Time was given to go through figures and she was so helpful with filling the information in. Cruise118’s prices were much better than my usual Cruise Travel agents.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Stevie provided a professional, informative, and pressure-free booking experience. We pride ourselves on taking the time to ensure our customers feel confident and comfortable throughout the process, so it is fantastic to know that Stevie's helpfulness and expertise stood out. We are also pleased that you found our pricing competitive and that we were able to offer better value than your usual travel agent. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“It is the first time we have booked with Cruise 118. We were really impressed with the professionalism and courteousness from the sales consultant Mona. She went above and beyond to get us the best deal possible. She was exceptionally patient with our questions and contacted the cruise line on several occasions with our queries until we were happy to book. I would definitely book with Cruise 118 again.”

Helpful Report

Posted 2 months ago

Dear Mr Turnbull Thank you for leaving your review. Cruise118 are delighted to receive a review of this nature. Its lovely to know that Mona impressed you with her professionalism and friendly approach. Its equally reassuring that you got the best deal possible and you will book with Cruise118 again. We hope that you have a wonderful cruise and look forward to helping you again. KInd regards Customer Relations

Posted 2 months ago

“Natasha could not have been more helpful in sorting out our booking.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for taking the time to leave your review. Its lovely to know that Natasha was helpful recently with your cruise booking. Your review will be shared with Natasha and her manager. Thank you again. Kind regards, Customer Relations

Posted 2 months ago

“Every time I want to book a cruise or a cruise package I spend ages researching prices and the quality of accommodations before making a final decision. And I always end up booking with Cruise 118. I've just booked a 27 night cruise and stay package to Australia with Steph Mather at Cruise 118. She personalised the trip exactly to my requirements with excellent hotels, and gave me good information on possible changes to flight options when they become available. The price was very good too. I felt very comfortable booking this trip with Cruise 118 with the guidance and help from Steph.”

Helpful Report

Posted 2 months ago

Dear Miriam Lloyd, Thank you for taking the time to share such a wonderful review. We are delighted to hear that, after thoroughly researching your options, you continue to choose Cruise118 for your cruise holidays. Your confidence in us is greatly appreciated. It is fantastic to know that Steph was able to create a personalised 27-night Australia cruise and stay package that perfectly matched your requirements. From selecting excellent hotel options to providing guidance on potential flight changes, we are pleased that her expertise and attention to detail helped make the booking process smooth and reassuring. We will be sure to pass your kind comments on to Steph, who will be thrilled to know that her hard work and dedication made such a positive impression. Thank you once again for your valued feedback and for choosing Cruise118. We hope you have an amazing time on your Australian adventure and look forward to assisting you with many more memorable holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“I have used 118 for many years, having 2 or 3 cruises every year the team deal with my bookings in a friendly and very helpful manner , couldn't ask for any more, highly recommended.”

Helpful Report

Posted 2 months ago

Dear Steven Thank you for your review and for your continued loyalty over the years. We are delighted to hear that you have trusted 118 with your cruise holidays and that our team has consistently provided friendly and helpful service when managing your bookings. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to helping you plan many more memorable cruises in the years ahead. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Excellent, seem-less booking experience. Rachel Halliwell was lovely to deal with, she had all our requirements sorted in a friendly and competent manner. We would certainly request her in the future to sort out a holiday.”

Helpful Report

Posted 2 months ago

Dear Mr Davies Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Good price, staff very friendly and knowledgable. Great service all round.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that you found our prices competitive and that our team provided friendly, knowledgeable service throughout your booking experience. Delivering great value alongside excellent customer service is something we take great pride in, so it is wonderful to know we met your expectations. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing Cruise118. We look forward to helping you plan another fantastic cruise in the future. Kind regards, Customer Relations

Posted 2 months ago

Cruise118.com is rated 4.8 based on 16,144 reviews