Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,340 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and no hassel”

Helpful Report

Posted 3 years ago

“Excellent customer support from Gill Potter and Chris. Highly recommended, 5*”

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Posted 3 years ago

“Very good service. John Marcinko the Sales Concierge was really helpful with advice but not too pushy. The price came in lower than other cruise lines on the itinerary so I was happy to go ahead and confirm the booking. The website was user friendly and easy to search.”

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Posted 3 years ago

“Once again such good service. Laura was really good at tailoring our cruise, very knowledgable as well.”

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Posted 3 years ago

“Very helpful and knowledgeable”

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Posted 3 years ago

“Would recommend cruise118 staff were very knowledgeable and nothing was a bother as we had lots of questions and asked for things to be changed.”

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Posted 3 years ago

“Emma OReilly was very good and extremely helpful.”

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Posted 3 years ago

“Excellent service as always”

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Posted 3 years ago

“Excellent service as always”

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Posted 3 years ago

“Excellent Service. Well mannered, patient and understanding of our request. Will recommend. Many thanks to Kay.”

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Posted 3 years ago

“Really helpful, no quibble or issue to great or small to deal with Brittany was a delight as well as being professional and dilgent. Will use again.”

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Posted 3 years ago

“Booked a cruise to Norway through 118 and am very happy. Karoline Bartlett (our concierge) was so helpful and knowledgeable - the service could not have been better. She helped me ensure that my mum's special needs could be met - Nothing has been too much trouble for her. A big thank you.”

Helpful Report

Posted 3 years ago

“Great experience with Sam from Cruise118. Answered all of my (many) questions and many multiple combinations of dates/cabins/flights to find a cheaper price. And then was able to make further change on my behalf afterwards. Great service, great cruise knowledge and very patient ! Thanks Sam !”

Helpful Report

Posted 3 years ago

“Had a good experience booking a cruise with 118 Shelly sorted out flights etc with a great attitude Just need to wait for our holiday now”

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Posted 3 years ago

“Gill was very friendly, helpful and efficient. I am very pleased with the service provided and the price of the cruise.”

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Posted 3 years ago

“Professional and knowledgeable dialogue ensuring that you are getting the right cruise for you as an individual. Communication was second to none!”

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Posted 3 years ago

“I was very pleased with the service provided, I discussed my requirements over the phone with a cruise118 representative (Laura), she was quick to understand what I wanted and was able to arrange everything that I required very quickly and to my complete satisfaction. She was professional and very courteous at all times and I have received all the details of my trip, ATOL certificates, invoices etc promptly.”

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Posted 3 years ago

“Appalling! Made booking online, took money and received no confirmation. Called them to enquire and I don’t exist. Customer services actually sighed when I said I hadn’t had my email confirmation. Now trying to get my money back.”

Helpful Report

Posted 3 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

Dear Guest Thank you for your review and for making contact with the customer relations department. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with our resolution, please accept my apologies once again that your online booking failed. Your refund has left and should be with you shortly. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Really helpful advisor with great knowledge and understanding of our needs.”

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Posted 3 years ago

“Hannah, the concierge was very knowledgeable, efficient and helpful, especially when I requested additional post cruise accommodation and transfers.”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,340 reviews