Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,717 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,717 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Karoline, did a very thorough job, looking at Cruises and prices. I would highly recommend x”

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Posted 4 years ago

“Jennifer was absolutely brilliant. Very helpful, very reassuring and efficient. The process was quick and easy, but I felt that she genuinely cared about giving the best service. Six stars!”

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Posted 4 years ago

“Jennifer was absolutely brilliant. Very helpful, very reassuring and efficient. The process was quick and easy, but I felt that she genuinely cared about giving the best service. Six stars!”

Helpful Report

Posted 4 years ago

“Jennifer was absolutely brilliant. Very helpful, very reassuring and efficient. The process was quick and easy, but I felt that she genuinely cared about giving the best service. Six stars!”

Helpful Report

Posted 4 years ago

“Jennifer was absolutely brilliant. Very helpful, very reassuring and efficient. The process was quick and easy, but I felt that she genuinely cared about giving the best service. Six stars!”

Helpful Report

Posted 4 years ago

“all very helpfull Thank you”

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Posted 4 years ago

“Lexi was very helpful when booking our trip to USA and the Caribbean Cruise. She put a lot of work into booking all our flights, hotels, train journeys, excursions and the cruise. I would recommend Cruise 118 to anyone.”

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Posted 4 years ago

“We initially got prices through James who was very helpful as I wanted prices for all cabins and both fares! Rung next day to book James was on another line so told he would call me back in 5 minutes. Never expecting a call back within that time but we did and I booked 3 cabins for myself and family members. Thank you”

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Posted 4 years ago

“Great personal service from Paula Molloy.... give her a medal!!”

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Posted 4 years ago

“The lady who did my booking was excellent. She spent time looking to see what might be best for us (needed to fit it around dates and changing from original cruise booked for 2020). The only negative was that I tried calling the previous day to customer service and on both accounts (waiter over an hour) to then be cut of..”

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Posted 4 years ago

“Had a cruise organised by Mel. Very efficient in making are booking”

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Posted 4 years ago

“Rachel continues to be the safest pair of hands for just ‘making it happen’. Best service, best price and extremely efficient.”

Helpful Report

Posted 4 years ago

“Andrea was very helpful and knowledgeable and made the booking very easy for us.”

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Posted 4 years ago

“Booking was easy, with a pleasant agent. Still awaiting the booking confirmation a week later though when I was told I'd receive it in 15 minutes. Have used them before and am happy to use them again.”

Helpful Report

Posted 4 years ago

“Rachel continues to be the safest pair of hands for just ‘making it happen’. Best service, best price and extremely efficient.”

Helpful Report

Posted 4 years ago

“At the moment, very poor. Flights switched. Agreed to the change if parking covered. Can’t get through to sort out. Received at least 10 booking confirmations.”

Helpful Report

Posted 4 years ago

“At the moment, very poor. Flights switched. Agreed to the change if parking covered. Can’t get through to sort out. Received at least 10 booking confirmations.”

Helpful Report

Posted 4 years ago

Hello thank you for your feedback we are experiencing a high volume of calls at the moment and call times are longer than usual we do apologise. If you could please private message us with your details and WOR reference number we can look into this for you. Many Thanks Cruise118 Team.

Posted 4 years ago

“Difficult double booking with credits was dealt with very efficiently”

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Posted 4 years ago

“Excellent service, great customer support, Kate handled everything with in such an efficient way a pleasure to deal with, would recommend company for their exemplary service”

Helpful Report

Posted 4 years ago

“Do not book with this company.Their customer service is appalling.I was going on a cruise and they did not inform me that my flights to Rome had changed fromHeathrow to Gatwick and had no paperwork or emails sent to let me know.It was only by ringing the cruise company itself 2 days before that I was told that my flights and times had changed.This meant cancelling my Heathrow hotel and parking and re booking Gatwick hotel and parking which incurred extra expense. Also for 7 days before the cruise I rang them every day each phone call I waited from 1hour 14 mins to 1hour 45 mins for them to answer worried I had no emails showing my luggage tickets flight information or bus transfer tickets.The staff on the phone were not able or competant enough to help.In fact I was told by one member of the staff not to worry just turn up to Heathrow you are definitely booked in there. If we had done that we would not have had a flight or a cruise. It has meant on my return I have to complain and do some more paperwork to get my expenses returned.I think besides claiming my expenses cruise 118 should be compensating me for all the stress and worry they caused by not sorting out my travel arrangements . So far no offer for this has been made”

Helpful Report

Posted 4 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. I hope our telephone conversation helped alleviate any concerns you may have had. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries.

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,717 reviews