Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,340 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phil brilliant as usual.He is a real asset to the company”

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Posted 3 years ago

“Jen was amazing could not ask for a better person to deal with”

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Posted 3 years ago

“Jen was amazing could not ask for a better person to deal with”

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Posted 3 years ago

“Jen was amazing could not ask for a better person to deal with”

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Posted 3 years ago

“Paula was first rate, attentive, patient, accommodating and with a first rate Saddleworth accent!”

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Posted 3 years ago

“Stephanie was extremely helpful and listened to our needs”

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Posted 3 years ago

“Absolutely brilliant as usual 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻”

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Posted 3 years ago

“I spoken to Karoline Barrett to assist me in finding the right and affordable cabin for us. Wow!! What a STAR she was...she went the extra, extra mile to assist me. Thumbs up to her!!👍👍👍 More than Excellent Customer Care and Service received. She was very informative and soo very much knowledgeable about the itinerary and the places we will be visiting!! What a pleasant, helpful and bubbling personality she have. I would not give her 5 Stars but 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ if I could. Keep on smiling Karoline and Continue rendering Great Customer Service!! Well Done!!! Forsure will recommend her and Cruise118 200%.”

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Posted 3 years ago

“Lorraine was very helpful and obliging. She was also very patient as we looked at additional options before finalazing the cruise.”

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Posted 3 years ago

“The young lady I spoke to was absolutely brilliant , she found the cruise I wanted and at a very good price, I'm very pleased with the service I received. Thank you”

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Posted 3 years ago

“When I booked the cruise I told the salesman that I wanted a stateroom near the centre of the ship but was sold one right at the front I’ve sent 2 emails but haven’t received a reply as I had to upgrade”

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Posted 3 years ago

Hello Mr Kellinger, Thank you for your recent review, we are a customer focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that Hannah contacted you by phone and I hope that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Great service, the staff are very helpful and knowledgeable. Booking what I wanted was so simple and straight forward. I would highly recommend using cruise118 for peace of mind 👍.”

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Posted 3 years ago

“Excellent, friendly service with all queries answered and fast efficient confirmation.”

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Posted 3 years ago

“Having dealt with Stacey before I was confident we would get the best possible service she is pleasant, helpful and very professional”

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Posted 3 years ago

“Having dealt with Stacey before I was confident we would get the best possible service she is pleasant, helpful and very professional”

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Posted 3 years ago

“Excellent service from Karoline, she went out of her way to give me all the details I needed, her information & guidance was all I needed in my decision to book our cruise with Cruise118, very impressed so far.”

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Posted 3 years ago

“Very professional, friendly service.”

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Posted 3 years ago

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Posted 3 years ago

“Booking was easy, taking your money even easier, getting in contact after booking FORGET IT! Cannot log on to "My booking" Cannot find "Live chat" Tried to phone the already booked number at 4.00pm to be told they are now closed. Happy now to cancel my cruise with them but probably could not get my money back.”

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Posted 3 years ago

Dear Mr Smith, I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“Friendly and professional Booking agent was very knowledgeable and understood my preferences Thanks”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,340 reviews