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Cruise118.com Reviews

4.8 Rating 15,314 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 15,314 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Cruise118.com 5 star review on 15th April 2023
Craig Hart
Cruise118.com 5 star review on 1st April 2023
Terry Glover
Cruise118.com 5 star review on 27th March 2023
Ian Greenwood
Cruise118.com 5 star review on 6th March 2023
Rodolfo Quiambao
Cruise118.com 5 star review on 27th February 2023
Mark Cartlidge
Cruise118.com 5 star review on 27th January 2023
Michael Hadjifillipou
Cruise118.com 5 star review on 25th January 2023
Bridget Barnes
29
Anonymous
Anonymous  // 01/01/2019
Booking process was really easy thanks to talking to Rachel Hallieell,but I was rather daunted by the necessary to download the app, and the prospect of dealing with all the pre cruise steps online. Many of us older customers are not as comfortable with coping with online requirements as younger ones. I now understand that there will be help with booking in and boarding the ship, but the initial impression is that dealing with everything online is compulsory! We are also unclear about the Covid testing needed to board the ship.
Helpful Report
Posted 2 years ago
Booking process was really easy thanks to talking to Rachel Hallieell,but I was rather daunted by the necessary to download the app, and the prospect of dealing with all the pre cruise steps online. Many of us older customers are not as comfortable with coping with online requirements as younger ones. I now understand that there will be help with booking in and boarding the ship, but the initial impression is that dealing with everything online is compulsory! We are also unclear about the Covid testing needed to board the ship.
Helpful Report
Posted 2 years ago
Well looked after, booked east and paperwork done :( happy customer again
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Posted 2 years ago
Thank you Georgina for your help in arranging and booking our holiday. A pleasant voice and manner helped us of confidence with Cruise 118 who we haven’t booked with before. Thank you.
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Posted 2 years ago
Booking very easy. Our contact Hayley was so friendly and professional. She answered all our queries and gave us the confidence to bookas normally we would book via local agent. Thankyou Hayley
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Posted 2 years ago
Staff very helpful.
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Posted 2 years ago
I found Cruise 118 very quick to get in contact with, no waiting on the end of the phone. Hayleigh, was a charming operator to speak with and made the booking so simple for me. Speaking as a past Cruiser i would certainly put 118 in first position.
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Posted 2 years ago
Pleasant, cheerful, informative, easy
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Posted 2 years ago
Very helpful friendly staff, always answer any question quickly and efficiently a pleasure to deal with.
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Posted 2 years ago
Fantastic service by Shelly, we looked at a few different cruises and Shelly was happy to find out anything we needed to find our perfect holiday. Could not recommend enough, we will definitely book through cruise 118 again.
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Posted 2 years ago
EX Service
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Posted 2 years ago
Very pleased with my communication with Cruise 118 rep so far. I hope my cruise meets my expectations, the booking experience was excellent.
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Posted 2 years ago
Amazing - simple and easy to use , answered every question I had :)
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Posted 2 years ago
First time cruisers and your agent was brilliant, engaging, reassuring, knowledgeable and spot on 🤩
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Posted 2 years ago
1st time cruisers so was really pleased with all the advice given by Jen. She looked into the best deal for us from 3 different cruise lines, was happy to phone us when convenient for us and gave us tips on questions we would not have known to ask. Really excited for our 1st cruise.
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Posted 2 years ago
Kim was very helpful and informative would thoroughly recommend 118 cruises
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Posted 2 years ago
First time cruisers and your agent was brilliant, engaging, reassuring, knowledgeable and spot on 🤩
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Posted 2 years ago
Excellent, many thanks for a friendly and efficient service!
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Posted 2 years ago
Top service from Andrea McDiarmid nothing too much trouble a very helpful and lovely lady to deal with it was so simple to use my Princess cruise credit unlike Celebrity that has lost half my cruise credit a large of money involved and 2 months down the road still not sorted Andrea has been contacting Celebrity regular for 2 months and still unable resolve the problem this is not cruise 118 fault but Celebrity cruises my final balance with celebrity is still in limbo land waiting for the credit to be sorted
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Posted 2 years ago
Absolutely fantastic company. Always answer the phone and are very friendly and helpful. The best I have dealt with for a very long time.
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Posted 2 years ago
Cruise118.com is rated 4.8 based on 15,314 reviews