Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our 2nd booking via cruise 118 - so pleased with their service. Amber has been meticulous and meet all our needs. Highly recommend them”

Helpful Report

Posted 2 years ago

“Karoline was amazing talked me through everything making sure I got the best cabin and price. Such a friendly and polite lady Thank you so much”

Helpful Report

Posted 2 years ago

“Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all”

Helpful Report

Posted 2 years ago

“Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all”

Helpful Report

Posted 2 years ago

“Jennifer was so helpful with the cruise I have booked with her for December on p&o cruises I've done many cruises so looking forward to this one thankyou Jennifer”

Helpful Report

Posted 2 years ago

“I found my experience with cruise 118 unbeatable they go the extra mile to get you what you want and need they're brilliant”

Helpful Report

Posted 2 years ago

“A massive thank you to Jen who has just booked our cruise. Extremely friendly, helpful and knowledgeable. Have used 118 for other cruises and will use again in the future.”

Helpful Report

Posted 2 years ago

“Rachel was excellent in creating a tailor made package which suits our needs. She was friendly, professional and communicated clearly. Would happily book with Cruise 118 again.”

Helpful Report

Posted 2 years ago

“Again 5 star service from cruise 118 and Andrea McDiarmid Andrea managed to retrive all my cruise credit that Celebrity lost it took a couple of months but she never gave up and was in contact on a regular basis until the problem was resolved we have booked cruises with cruise 118 and Andrea for a number of years if we want to book a cruise Andrea and cruise 118 is the only place we call the last cruise we booked she was so helpful with good advice and help all the way through the booking a super star lady that is a pleasure to deal with”

Helpful Report

Posted 2 years ago

“Booked several times with cruise 118 always had excellent service and good advice . Staff are friendly professional and helpful.”

Helpful Report

Posted 2 years ago

“where possible i always use Cruise118, their staff are knowledgeable and very friendly. I always have complete satisfaction with my bookings. This time i used call back, email and telephone to complete my booking and all staff were exceptional”

Helpful Report

Posted 2 years ago

“Couldn’t have been more helpful”

Helpful Report

Posted 2 years ago

“Karoline was amazing talked me through everything making sure I got the best cabin and price. Such a friendly and polite lady Thank you so much”

Helpful Report

Posted 2 years ago

“Paula Molloy was amazing, I'm new to cruises but she made it sound so much easier to organise. Will use again in Future Need Speak Paula about printing Dismemberment tickets as have no idea what that means Really looking forward to my cruisre😍😍😍”

Helpful Report

Posted 2 years ago

“YOUNG LADY IS VERY HELPFUL,WE HAVE USED 118 MANY TIMES BEFORE.”

Helpful Report

Posted 2 years ago

“Excellent they looked for the best deal for the family will definitely Recommend”

Helpful Report

Posted 2 years ago

“I could not have asked for a better service, knowledge &’price!! We have never cruised & are even more excited now for our first Med cruise in 2024!”

Helpful Report

Posted 2 years ago

“Cruise Consierge are amazing. I've spoken with 2 of your operatives now and both have been kind, patient and very helpful. We don't sail till next year but feel that any queries or problems would be sorted out immediately should we have anything to get in touch for.”

Helpful Report

Posted 2 years ago

“We'd done some research on the cruise we had chosen but needed help to ensure that we could get the cabins we wanted. The advice and patience we received from Phil at Cruise 118 was extremely good and after a short time he had met all of our requirements. Other cruise agents seemed much less helpful and were too pushy but Phil was absolutely the right choice.”

Helpful Report

Posted 2 years ago

“Great service as always , Gill was great thankyou”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews