Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,741 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advisor was very helpful”

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Posted 4 years ago

“Very friendly and expert knowledge. Booking completed professionally and efficiently.”

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Posted 4 years ago

“As virgin cruisers, we contacted Cruise 118 to enquire about possible options for a last minute holiday. We spoke to Sam Richardson who couldn’t have been more helpful. Sam put us at ease and was so approachable with any question that arose during the booking process. Not only that, but Sam was on hand over the next few days to (promptly) reply to emails with questions we had. Sam used his own experience of cruising to give us useful hints and tips. We had over an hour conversation with Sam and it just flew by. He really knows his stuff and was so accommodating. We are so pleased we contacted cruise 118 and ended up in the hands of Sam. He really is an asset to the business !”

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Posted 4 years ago

“Daniel Norris, you are a star! Booking our Caribbean cruise we asked to extend our stay in Ft Lauderdale. Daniel was extremely helpful, going that extra mile to check which hotels were available and flights to ensure we got the best deal. Thank you Daniel, will definitely book again with you.”

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Posted 4 years ago

“We are awaiting someone to get back to us as we are stuck on how to get are paperwork sorted”

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Posted 4 years ago

Dear Mrs Glover Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am glad to see that we have now made contact with you and that we are in communication regarding your latest request. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Booked my second cruise today and again used the expertise provided by Paula Molloy. Paula is so helpful and friendly and I wouldn't hesitate to contact her if I had a query, she made the whole process smooth and effortless and gives you hints and tips from her own experiences of cruising. I would highly recommend her to any of my friends and family as she is genuine and trustworthy as well as being a lovely person to talk to.”

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Posted 4 years ago

“Lexy was a great help.”

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Posted 4 years ago

“Fiona was fabulous. Helped us with all the booking process. !!”

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Posted 4 years ago

“Another cruise booked via Cruise118 - Jen was informative, professional and very helpful in researching and dealing with the booking process. We wouldn’t book with anyone else 😊”

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Posted 4 years ago

“as ever great service from cruise 118 they went through the options carefully and with good advice.”

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Posted 4 years ago

“Jen who booked the cruise for us seemed very knowledgable about everything and sorted everything for us. Would definately would book with 118 again!”

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Posted 4 years ago

“Kym was lovely but there was a problem with being told ‘final’ price and then additional costs. We felt it wasn’t Kyms fault but we did consider cancelling the trip”

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Posted 4 years ago

“We booked a cruise last year to sail on NCL Joy in January, Cruise118 messed up the booking, then after it was reinstated, NCL then cancelled the cruise. Still trying to sort refunds. Takes on average over 20 mins to get through on the phone. Service was nothing short of awful, if you email it takes unto 7 days. Used Cruise 118 for many years, and had a great agent, who sadly left. Totally uninterested once they have your money Won't be using again!”

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Posted 4 years ago

Dear Mr Hemphill Thank you for your review and for taking my call today. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what we discussed, I will be in touch shortly with a further update so that we can finally find a resolution to your query. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Kym was lovely but there was a problem with being told ‘final’ price and then additional costs. We felt it wasn’t Kyms fault but we did consider cancelling the trip”

Helpful Report

Posted 4 years ago

“The actual booking experience itself was first class. Claire Ketteringham was excellent. The real struggle was with the actual transfer of a cruise that had not been fairly advertised. Celebrity had shown images of the Eclipse having been "revolutionised." This has now been permanently postponed. Arguably, this fell foul of sale of goods legislation. This issue is that the initial deposit paid is held partly by Celebrity and partly by 118. In this case £300 and £600 respectively. I had significant hassle arguing about the deposit refund but as we were planning to cruise with Celebrity again, it was easier to rebook. The admin fee was "waived" after a discussion with Chris Carter. There should have been no debate. Bottom line is that between them, 118 and Celebrity made this quite difficult when it didn't need to be. Once resolved, Claire was very efficient and we are now looking forward to a different cruise”

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Posted 4 years ago

“Phone answered very quickly and Kate was very helpful.”

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Posted 4 years ago

“Phone answered very quickly and Kate was very helpful.”

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Posted 4 years ago

“Georgina Dawkins 118 sales concierge was most helpful on booking this cruise for my Wife and Self.”

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Posted 4 years ago

“Lorraine smith was excellent help answering all my questions having never cruised before”

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Posted 4 years ago

“Andrea contacted us about our recent sailing out of Barbados when it was introduced, 15 months ago, in the middle of Covid. We booked and Andrea the ever changing flight details as they evolved as we saw flights resume. We have had a superb cruise and have booked a further 6 cruises! Thanks to Andrea (Crystal) and Cruise 118.”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,741 reviews