Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,322 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Byrony Lightfoot was absolutely fabulous. She made light of booking hotels before and after the cruise and all the transfers Just looking forward to going now Thank you so much”

Helpful Report

Posted 5 months ago

Dear Elaine, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Bryony and her manager. Have a wonderful time onboard! Kind Regards Customer Relations.

Posted 5 months ago

“The last cruises says sale prices I don't think so .I would say it's more expensive. Than before.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry to hear that you are not happy with the sale prices advertised. The prices shown would normally be the leading price and as we work on a live system cost and availability can change. May I suggest that you contact one of our sales agents if not already done so to allow them the opportunity to obtain the very best price on your preferred sailing. Kindest Regards Customer Relations.

Posted 5 months ago

“Ellie was great; pleasant, helpful and courteous. Helped us choose our package and cabin and had all the time in the world. But, most important, she gave us the best price available.”

Helpful Report

Posted 5 months ago

Dear Paul Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“We always book with Rachel Halliwell she is a pleasure to deal with when booking cruises. Extremely knowledgeable and helpful a credit to Cruise 118.”

Helpful Report

Posted 5 months ago

Dear Kenny Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that it is a pleasure to deal with Rachel when booking your cruises. We are very glad to hear that Rachel is extremely knowledgeable and helpful, we do agree that she is a credit to Cruise118. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“I have booked The Celebrity Eclipse cruise in October with the very very helpful Alex. A 5 star Wonderful helpful lady and now I have my wonderful holiday to look forward to. Thank you Alex so much++++++++++++++”

Helpful Report

Posted 5 months ago

Dear Heather Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Alex was very helpful and that you would give her 5 stars. Rest assured your review will be passed on to Alex and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Rachel was a really great help in booking our cruise, sorting out a hotel, transfers, and everything else, for a price that we were happy with. Would definitely recommend!”

Helpful Report

Posted 5 months ago

Dear Lucy, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Rachel and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“Kate Bradley was so proactive and very helpful at getting our seats arranged.for our flights”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear Kate was helpful in assisting you with your seating. Rest assured your kind comments will be forwarded to Kate and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“Kym Bacon your booking concierge made it easy for us and I am now confident about the cruise thankyou Kym”

Helpful Report

Posted 5 months ago

Dear Christopher Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Fantastic service from Jennifer today so helpful, she definitely went the extra mile to help us book our cruise. Well done!”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Bryony was really helpful with our booking today. She answered all our questions and found us an excellent price for our cruise. Many thanks”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Bryony and her manager. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 5 months ago

“Always a friendly helpful service. Research prices and cruise 118 always comes up cheapest with a great service. Was cheaper than the actual cruise line them selves by quite alot. Will always book my cruises through them.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Just booked Holiday with Bryony for next year . Sent all information about Cruise and the breakdown costs Very good service . Thank you”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Beyond was so very patient and helpful. She explained everything in detail (and repeated anything that I wasn’t sure of, without hesitation. Also gave me advice about how and when I should travel to Manchester for the flight. A pleasure to talk to.”

Helpful Report

Posted 5 months ago

Dear Wendy Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Rachel was delightfully helpful, full of positive suggestions and making every effort to ensure satisfaction.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Bryony is a true asset to Cruise118.com. She is friendly, efficient, knowledgeable, very prompt when responding to questions, spent a lot of time talking through all different options and she truly listens to your requests and concerns. I would highly recommend to book with her!”

Helpful Report

Posted 5 months ago

Dear Kate and Family Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Excellent Customer Service from Ellie Bridges. From the first phone call with Ellie, she went above and beyond. So kind and helpful to her there was no silly questions. I mentioned that I had two teens with autism and she was amazing. I’ll definitely use Ellie to book our next cruise and I’ll recommend her to all my friends and family.”

Helpful Report

Posted 5 months ago

Dear Mrs Edwards, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. It is really lovely to hear that you found Ellie to be kind and helpful when assisting you with your booking. Ellie most certainly is an asset to our fab team! Rest assured your kind comments will be forwarded to Ellie and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“Chris Shamewanna was just fantastic. Cruise 118. Nothing was to much much trouble for her to sort things out for our cruise in September.”

Helpful Report

Posted 5 months ago

Dear Ms Chilcott Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Chris and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“Great customer service”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received great customer service. Rest assured your review will be passed on to Bryony and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“I cannot praise Bryony Lightfoot enough, was going to book online, but their system was having issues (actually turned out to be MSC fault) so called and got Bryony, my lucky day! She was so patient with a very slow system, honoured the online price and called MSC to advise them it was my husbands special birthday on boarding day. Both cabins booked and linked with ease, highly recommend booking with Bryony, such a pleasant lady who made my booking process stress free.”

Helpful Report

Posted 5 months ago

Dear Kerry Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you could not praise Bryony enough when booking your cruise and that you would recommend her services. We are very glad to hear that Bryony was patient and pleasant which made the process stress free. Rest assured your review will be passed on to Bryony and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“I cannot recommend Rachel Halliwell enough. Patient, professional, efficient. I have been booking cruises with Cruise 118 with Rachel, for some years no. I have never had any problems that Rachel couldn't advise me on.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you find Rachel patient, professional ,efficient and that you would recommend her services. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

Cruise118.com is rated 4.8 based on 15,322 reviews