Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,822 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful agent.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that you found our agent helpful and that we were able to assist with your booking. Providing friendly and knowledgeable service is always our priority, so it's great to know we met your expectations. We appreciate your feedback and look forward to helping you plan your next cruise. Kind regards, Customer Relations

Posted 1 week ago

“Jennifer was very helpful as always.”

Helpful Report

Posted 1 week ago

Dear Martin. Thank you for feedback and 5-star review! We are delighted to hear that Jennifer was able to provide her usual high level of service. She takes great pride in helping our customers, and we're pleased that her support continues to make a positive difference to your experience. We truly appreciate your continued trust in Cruise 118 and look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 1 week ago

“We have booked lots of cruises through Cruise118 and always contact Rachel Halliwell. Rachel gives us excellent service, always very prompt in answering our requests. She is very friendly and professional and gives us a good price for our cruise. We can contact her via email or text and we know that we will get a prompt response. We have given recommendations to lots of friends and family.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for your wonderful review and for your continued loyalty to Cruise118. We are delighted to hear that Rachel consistently provides you with the excellent service we've come to expect from her. Her friendly, professional approach and commitment to responding promptly to our customers' needs make her a valued member of our team. It is especially rewarding to know that you have recommended us to your friends and family. Your support and trust mean a great deal to us. We look forward to helping you plan many more fantastic cruises in the years ahead. Kind regards, Customer Relations

Posted 1 week ago

“Very friendly and informative”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Jennifer was very helpful and all our queries she answered patiently. She explained everything very clearly.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for taking the time to leave us such a lovely review. We are delighted to hear that Jennifer was able to assist you and answer all of your queries with patience and clarity. We understand how important it is to have confidence in your travel plans, and we are pleased that Jennifer's knowledge and support helped make the process straightforward and enjoyable. We truly appreciate your feedback and look forward to assisting you again with your future cruise holidays. Kind regards, Customer Relations

Posted 1 week ago

“Great customer service from Kym at Cruise 118. Very friendly and make the booking experience easy. Kym was very patient as we did make a few changes along the way but nothing was too much trouble. Looking forward now to our holiday Also best price around”

Helpful Report

Posted 1 week ago

Dear Anwen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Scarlett was really good and found us what we wanted thank you 😊”

Helpful Report

Posted 1 week ago

Dear Simon Thank you for your review, We are happy to hear that Scarlett was able to find exactly what you were looking for and provide a great experience. We'll be sure to pass on your kind words to her. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“My first booking with Cruise118.com. Mona was extremely friendly and helpful when the online booking did not go through. Prices are very competitive and service confirmations quick and efficient. THANK YOU”

Helpful Report

Posted 1 week ago

Dear Irene Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“I was really unhappy with the cabin I had been allocated by P&O. I spoke with a lady called Amanda in the Customer Service Team who managed to get it changed for me. I am so, so grateful to her. Can’t thank her enough. Thank you so much Amanda.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Spoke to Andrea, we told her, which cruise? We wanted to book for September 2027, on the ship Celebrity Ascent apparently it is quite full already, but this did not stop Andrea, taking time, to find the best cabin for us, that we were happy to book. She took time and explained every little detail to us. We came off the call. Feeling very happy with the service we were provided with from Andrea.”

Helpful Report

Posted 1 week ago

Dear Sharon Thank you for your lovely review for Andrea. Andrea will be so pleased to know that you are very happy with her service provided when booking your cruise recently. Your review will be shared with Andrea and her manager. Thank you again from Cruise118. Kind regards Customer Relations

Posted 1 week ago

“Booking was easy. Let’s see what after sales service is like.”

Helpful Report

Posted 1 week ago

Dear Paul Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the experience of booking via our website. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Barry was extremely helpful when making our booking and very friendly. He made the booking easy and straighforward and we got everything we wanted. Will be calling Barry again next time we book a cruise.”

Helpful Report

Posted 1 week ago

Dear Mr Watson Thank you for your review. Cruise118 are grateful to receive reviews of this nature. Barry will be so pleased to know that he was helpful and friendly. We are so glad that the booking was easy and you got all that you wanted. Barry will certainly be happy to hear from you again for your next cruise booking. Thank you again. Kind regards Customer Relations

Posted 1 week ago

“This was rye first cruise I have ever booked and Bethany was extremely helpful, getting the best cabin for us and best price. She went above and beyond for us, answering all our questions. I would definitely recommend and use cruise118.”

Helpful Report

Posted 1 week ago

Dear Jo Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Easy to use, with fantastic customer service. Price wise, it was more than comparable with other travel providers. Also great communication ongoing as our cruise is getting nearer..keep it up.”

Helpful Report

Posted 1 week ago

Dear Stephen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“The Agent dealing with our request was most helpful and succeeded in completing our reservation”

Helpful Report

Posted 1 week ago

“Excellent service, everything I needed to know was explained to me. Friendly staff, found the best price for my holiday.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Shelley the lady who talked me through everything and helped me get sorted is an absolute gem from start to finish nothing was to much and she answered all my questions a very happy cruiser”

Helpful Report

Posted 1 week ago

Dear Lily Thank you for your review, We are very happy to hear that Shelley provided such outstanding service and made the booking process so easy for you. It's wonderful to know that she took the time to answer all of your questions and ensure everything was arranged just as you wanted. Nothing makes us happier than knowing our customers feel supported and confident throughout their holiday planning. We'll be sure to pass your kind words on to Shelley. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Very pleased with Scarlet’s advice and help in booking my next cruise, thank you Scarlet”

Helpful Report

Posted 1 week ago

Dear Kate Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“I was unsure about my cruise until I spoke to Bryony at Cruise 118 . She was very thorough and sorted out every aspect for me. I had chosen to look at 3 providers but felt that it was cruise 118 that delivered the goods. Special thanks to Bryony for her dedication, calmness and integrity . Sir Paul Phillips CBE”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“I have now booked several cruises with 118 and definitely have the best service and experience with them. Would definitely recommend”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your feedback. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

Cruise118.com is rated 4.8 based on 15,822 reviews