Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,621 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,621 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, booked a cruise with discounts, one problem with trying to view documents on the website that was quickly resolved. The second time that I used this company”

Helpful Report

Posted 1 week ago

Dear Dennis Thank you for your review, We are pleased to hear that you found our website easy to use and were able to take advantage of our available discounts. We also appreciate your understanding regarding the issue with viewing documents, and we are glad it was resolved promptly. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Booked again with six star cruises Shirley Mcue was very helpful as usual nothing was to much trouble. Keep up the good work Shirley and thanks for all your assistance xx”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Booked again with cruise 118 so easy to do and if you have any queries just phone and they are always there to help.”

Helpful Report

Posted 1 week ago

Dear Maureen Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, glad to hear the website was easy to use. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Stevie is a joy to talk to . She is very professional and nothing is too much trouble”

Helpful Report

Posted 1 week ago

Dear Roger, Thank you very much for taking the time to leave your review. We’re delighted to hear that Stevie made such a positive impression—she truly takes pride in providing a professional and helpful service. We’ll be sure to share your kind words with Stevie and her manager. We really appreciate you taking the time to share your experience. Kind regards Customer Relations

Posted 1 week ago

“Excellent service again by cruise 118. This is the 4th cruise I have booked with them. A huge thanks to travel consultant Georgina Dawkins for her excellent customer service.”

Helpful Report

Posted 1 week ago

Dear Carol Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Excellent customer service happy to help.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“As usual Cruise 118 got me a great deal sorted online. The price was good, all information sent to me promptly. Would receive the company to everybody.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, glad to hear the website was easy to use. Thank you for your recommendation. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Excellent information given at time of booking clear and detailed instructions regarding booking meals and other items.Details of the cabin and its proximity were provided. confirmation was quick .”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, We are happy to hear that you found the information provided at the time of booking to be clear, detailed, and helpful. It is particularly pleasing to know that the guidance on meals, additional arrangements, and cabin location met your expectations, and that your confirmation was received promptly. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Cian was absolutely excellent. Patient, knowledgable, flexible & really professional. 3 couples all booked, thanks to Cian being brilliant. highly recommended”

Helpful Report

Posted 1 week ago

Dear Kathryn Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Recently booked 9 family members into 3 rooms for a cruise for Summer 2027. Lexi was knowledgeable and very patient whilst we sorted rooms and names. I have booked several cruises through Cruise 118 and never been disappointed. Thank you”

Helpful Report

Posted 1 week ago

Dear Julie, Thank you very much for taking the time to leave your review. We are delighted to hear that you had such a positive experience with Cruise118. It is wonderful to know that Lexi was knowledgeable and patient. We are very happy that you have booked with us several times and not been dissapointed. We will ensure your kind comments are shared with Lexi and her manager. We truly appreciate your support and hope you have a fantastic time on your next cruise. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind Regards Customer Relations

Posted 1 week ago

“Always a pleasure doing business with our chosen travel agent”

Helpful Report

Posted 1 week ago

Dear Ian Thank you for your review, We are very grateful for your continued trust in our services. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“We booked our cruise on board but then got it transferred through cruise 118. Alex rang to confirm and managed to get us a further discount and extra on board spending. We have always booked through 118 for our cruises and are extremely satisfied with the service they provide.”

Helpful Report

Posted 1 week ago

Dear Susan White, Thank you very much for taking the time to share your feedback. We are delighted to hear that you continue to book with Cruise118 and that you remain extremely satisfied with the service we provide. It is especially pleasing to know that Alex was able to assist by securing a further discount and additional onboard spending, ensuring you received even greater value for your cruise. We will be sure to pass on your kind comments to Alex, who will be very grateful for your recognition. We truly appreciate your continued loyalty and look forward to assisting you with many more cruises in the future. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards Customer Relations

Posted 1 week ago

“First time I had used this Company. Very impressed, lady was very helpful and explained everything I asked. Will definitely use again.”

Helpful Report

Posted 2 weeks ago

Dear Dorothy, Thank you very much for taking the time to leave your review. We are delighted to hear that you had such a positive experience for your first time using Cruise118. It is wonderful to know that Claire was helpful and explained everything. Glad you are impressed and will use Cruise118 again. We will ensure your kind comments are shared with Claire, who will be very pleased to receive your recognition. We truly appreciate your support and hope you have a fantastic time on your upcoming cruise. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind Regards Customer Relations

Posted 1 week ago

“Booked my cruise with Molly. Extremely patient and very helpful. Kept the whole experience light and amusing. Very happy with cruise we booked.”

Helpful Report

Posted 2 weeks ago

Dear Mr John Durrant, Thank you very much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience when booking your cruise with Molly. It is wonderful to know that her patience, helpful approach, and sense of humour made the process both enjoyable and memorable for you. We will ensure your kind comments are shared with Molly, who will be very pleased to receive your recognition. We truly appreciate your support and hope you have a fantastic time on your upcoming cruise. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind Regards Customer Relations

Posted 1 week ago

“Booked several cruises though Cruise 118.Never been disappointed with service. Price's are good when ever I've need to make inquiries, the staff are always helpful. And clear in speaking to me.It makes a difference to elderly people not to be rushed. Always recommend 118 to people looking for a cruise.”

Helpful Report

Posted 2 weeks ago

Dear Carole Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“I have just received my ticket for the cruise.Cabin no G00000 Where is this cabin please”

Helpful Report

Posted 2 weeks ago

Dear Stephen Thank you for your review, The cabin number showing as G00000 indicates that you have booked a guaranteed cabin. This means your cruise line will allocate your cabin for you rather than selecting a specific one at the time of booking. Your cabin will be assigned in due course, usually between 14 to 30 days prior to departure, although allocations can be made at any point from shortly after booking right up until the day of embarkation. As soon as your cabin has been allocated, this will be updated on your cruise line app. Please let me know if you have any further questions in the meantime. Kind regards, Customer Relations Team

Posted 2 weeks ago

“HI I had spent several hours researching Summer 26 med cruises. Several fruitless conversations with other Cruise sales agents. Rang 118 and got through to Mona. We ended up booking our preferred cruise and saved £1200 against one of 118s competitors! Mona was excellent”

Helpful Report

Posted 2 weeks ago

Dear Paul Tizzard, Thank you so much for taking the time to share your experience. We are delighted to hear that Mona was able to assist you in finding your perfect Summer 2026 Mediterranean cruise, and even better that she helped you secure such a great saving! We will be sure to pass your kind feedback on to her. It is fantastic to know that, after previous frustrations, your experience with Cruise118 made a difference. We hope you have an amazing time on your cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 weeks ago

“Hannah was very helpful and explained everything clearly. Helpful and professional”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Hannah recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Excellent service, wilingness to assist, friendly staff, good discounts - I am very happy and will come back again for booking future cruises.”

Helpful Report

Posted 2 weeks ago

Dear Alexandru Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Victoria recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“excellent service”

Helpful Report

Posted 2 weeks ago

Dear Jeffrey Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

Cruise118.com is rated 4.8 based on 15,621 reviews