Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to ring 118 due to a problem booking online. Hannah Chisnall was absolutely BRILLIANT 5*plus, very professional and helpful. Booked our cruise and even gave me the internet discount. Really enjoyed our chat, definitely a credit to Cruise 118. Definitely Recommend to any one looking at a cruise. THANKS Again Hannah”

Helpful Report

Posted 5 months ago

Dear Colin Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Hannah was absolutely brilliant when booking your cruise. We are very glad to hear that Hannah was very professional and helpful and that you enjoyed your chat with her, she certainly is an asset to Cruise118. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Dale Robinson was extremely helpful in booking my holiday and went out of his way to help me and get the best price. I am extremely grateful for his assistance”

Helpful Report

Posted 5 months ago

Dear Mrs Morris, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very pleased to hear that Dale was extremley helpful when assisting you with your sailing and was also able to offer a great price. Rest assured your kind comments will be forwarded to Dale and his manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“Booked a cruise with Danielle Muldoon. Excellent service. She is so professional, and such a lovely lady to do business with. Would not hesitate to recommend Danielle, and cruise 118, and we look forward to booking many more cruises with yourselves. Many thanks Danielle.”

Helpful Report

Posted 5 months ago

Dear Janet Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Danielle was excellent when booking your cruise. We are very glad to hear that Danielle was professional and lovely to deal with, and that you would not hesitate to recommend Danielle and Cruise118. Rest assured your review will be passed on to Danielle and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“What a great service from Robyn Wild. Robyn help explain each item, packaging a taylor made option for me again and again and did not loose patience. We discussed many options and with her expert knowledge help me decide what was best for me. We looked at pricing and achieved a great package at a really competitive price. So I am very pleased. Cannot recommend highly enough. Thank you Robyn.”

Helpful Report

Posted 5 months ago

Dear Neale Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robyn recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Fabulous help from Dale on booking my next cruise”

Helpful Report

Posted 5 months ago

Dear Mike Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“This morning I had my tour operator Chris Shamwana answer all my holiday cruise questions answered. I can't thank this Lady enough, we had lots of different questions including where to store out cases when leaving our ship early morning with a whole day wait untill our flight late that night.in Greece. No question was to much and she has now put me at ease to look forward to our up and coming cruise. Polite, knowledgeable, professional and so easy to talk to. Thank you so much Chris.”

Helpful Report

Posted 5 months ago

Dear Mrs Chilcott, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very pleased to hear that Chris was able to answer all your questions in a polite and professional manner. It's great to know that she has put you at ease, allowing you to look forward to your upcoming sailing with confidence. Rest assured your kind comments will indeed be forwarded to Chris and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

“no worries, no problems, Dale was so easy to talk to, straight to the point, clear info, good service.”

Helpful Report

Posted 5 months ago

Dear Pete, Thank you for taking the time to leave a review. We’re always delighted to receive feedback like yours. It’s great to hear that Dale was easy to talk to, straight to the point, and provided you with clear information and excellent service. Please rest assured that your kind words will be shared with both Dale and his manager. We truly value your business and are committed to earning your continued trust and support. Once again, thank you—it’s very much appreciated. Kind regards, Customer Relations Cruise118

Posted 5 months ago

“Dale was very helpful & informative, this is the second time we have been helped by him, Thankyou Dale”

Helpful Report

Posted 5 months ago

Dear Lynn Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“I telephoned Cruise 118 to make a booking on a Norwegian Cruise Line Escape cruise which my son is working on as a performer. I wanted to book for myself, my husband, daughter, son-in-law, and grandson with adjoining rooms. The agent who dealt with my booking, Cara, was extremely helpful, talking me through all the options and helping with flights and New York hotel bookings as well.”

Helpful Report

Posted 5 months ago

Dear Annette Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Having spent the last few days researching our cruise, it was such a relief to find Cruise118. I had become used to illogical websites; companies not returning telephone calls; and expected emails not arriving. I entered a web chat with Ellie on the Cruise118 website and was very pleased to find that she was a real person, and not a chat bot. She offered to telephone me, and did so promptly. Ellie Bridges was patient, knowledgeable, friendly and professional. She answered all of our questions, and nothing was too much trouble. She found the best price for us, and we are delighted. Thanks to Ellie, we feel that we are in safe hands with Cruise118.”

Helpful Report

Posted 5 months ago

Dear Mrs Ede, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. It is lovely to hear that you made use of our webchat serrvice which was followed up with a callback. We are so pleased that Ellie was patient, friendly and professional when assisting you with your sailing. Rest assured your kind comments wil indeed be forwarded to Ellie and her manager and will be very much appreciated. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 5 months ago

“Hannah was very helpful and gave us some good knowledge of the area we are going to”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Hannah was very helpful and provided you with good knowledge when booking your cruise. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Recently returned from our Celebrity cruise with a pre cruise stay in Barcelona. Andy booked everything for us---very helpful and efficient.The hotel even upgraded us to a suite since it was our 55th anniversary! Looking at booking again and will definitely use Cruise 118 for the 3rd time. Thankyou”

Helpful Report

Posted 6 months ago

Dear Pauline, Thank you for your 5* review. Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are so pleased to hear that Andy was helpful and efficient when assisting you with your sailing. Really lovely to hear that the hotel upgraded you for your special occasion! Rest assured your kind comments will be forwarded to Andy and his manager and will be very much appreciated. Thank you once again and thank you for choosing Cruise 118. Kind Regards Customer Relations.

Posted 5 months ago

“Ellie was brilliant, gave us all the options and we never felt pressured at any stage. Our booking experience was so smooth and efficient.”

Helpful Report

Posted 6 months ago

Dear Binu Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was brilliant when booking your cruise. We are glad to hear that that Ellie gave you all the options and that you did not feel pressured which made the experience smooth and efficient. Rest assured your review will be passed on to Ellie her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Absolutely appalling customer service. I have been kept on the line for 25 minutes to speak to a manager. Firstly, I was told it was an appointment basis only. Eventually the agent came back stating that the manager had reviewed my issue, came to the same conclusion. No need to speak to me. I had to ask on a number of occasions if David I was speaking to was AI. I then received a questionnaire call regarding my experience. Despite pressing ‘2’ 3 times that I wasn’t happy, their computer would not recognise’2’. Please don’t bother with cruise118. Once they have your money they don’t appear to value or want to help their customers. Not a nice experience. Please avoid. They don’t have an email address either apparently.”

Helpful Report

Posted 6 months ago

Dear Christine Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Today I received an email from 118.com. I found a cruise I liked the look of,so I called free of charge and got through to a lovely man called Dale. He was very knowledgeable,helpful and professional. So we booked right there and then. First class customer service from Dale. A credit to your team. Also a great price.”

Helpful Report

Posted 6 months ago

Dear Catriona Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Booked another cruise through Dale , he is very patient with me and answers all my questions, making booking very straight forward. Always have a laugh with him and he always finds me a good offer. Lin”

Helpful Report

Posted 6 months ago

Dear Lin Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale booked another cruise for you and that he was patient and answered all your questions. It is great to hear that you have a laugh with him and that he always finds you a good offer. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Ellie was fantastic on the phone, I hate these online chats so i was great that she took the time to call and discuss our options. We got exactly what we wanted and at a good price too. THAKNS ELLIE :-)”

Helpful Report

Posted 6 months ago

Dear David Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was fantastic when booking your cruise. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Always helpful and informative! Jen was very helpful and she helped us get a great deal! Always use 118 for best service.”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was very helpful and informative when booking your cruise. We are very glad to hear that you always use Cruise118 for the best service. Rest assured your review will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“A big thank you to Cara Forsberg, we are new to cruising and she helped me every step of the way, very professional, friendly and knowledgeable. A much better experience than going into a travel agent, 118 are available for longer hours and Cara gave us time to consider our options with no pressure and always phoned us back as promised.”

Helpful Report

Posted 6 months ago

Dear Sue Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are so pleased to hear that Cara was able to share her knowledge with you and was helpful and friendly. Our fabulous agents understand how being new to cruising whilst extremley exciting, can be a little overwhelming with so much choice! Rest assured your kind comments will be forwarded to Cara and her manager and will be most appreciated. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 6 months ago

“Dale Robinson at Cruise118 was fantastic! He provided excellent customer service over the phone while helping me book a cruise. Knowledgeable, patient, and professional throughout – highly recommend! we had a good talk”

Helpful Report

Posted 6 months ago

Dear Richard Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews