Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,144 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and listened to my requests”

Helpful Report

Posted 1 month ago

Dear Joanne Thank you for your review, We are pleased to hear that you found our team helpful and that we took the time to listen to your requirements. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Very helpful, informative and answered all our queries”

Helpful Report

Posted 1 month ago

Dear Barbara, Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you found our team helpful, informative, and able to answer all of your queries. Providing clear information and ensuring our customers feel confident when making their holiday plans is something we take great pride in. We really appreciate your feedback and your trust in Cruise118. We look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations

Posted 1 month ago

“My experience with Cruise118 was flawless. My agent responded quickly to all my questions even when she was out of office. The cost of the cruise was outstanding which made our decision to book easy. Everything was finalised smoothly. I will definitely use this company in the future.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your experience with Cruise118 was flawless and that your agent provided such attentive service throughout the booking process. We pride ourselves on delivering exceptional customer care, so it is especially rewarding to know that your questions were answered promptly and that your booking was finalised smoothly. We are also pleased that you found excellent value in your cruise, helping to make your decision an easy one. Thank you for your kind comments and for choosing Cruise118. We look forward to assisting you with your future cruise plans. Kind regards Customer Relations

Posted 1 month ago

“We have used Cruise 118 before, our enquiry this time was to look at the possibility of changing to another cruise. Christiane was very helpful exploring all the available options. In the event later we decided to leave it as it was. Thank you for all your help.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to leave such a lovely review and for choosing to sail with Cruise118 again. We are delighted to hear that Christiane was able to help you explore all the available options and provide the information you needed while considering a change to your cruise plans. Although you ultimately decided to keep your original booking, we are pleased that Christiane's support made the process easier and gave you the confidence to make the right decision for you. We will be sure to pass on your kind comments to her. We truly appreciate your continued loyalty and look forward to assisting you with your future cruise plans Kind Regards Customer Relations.

Posted 1 month ago

“I have used Cruise 118 for many years now wouldn’t use any other Cruise agent.Always get excellent service,so patient and very informative.Ask any questions and they are happy to help and answer your queries never feel hurried and their prices are excellent. I would and do recommend Cruise 118 to anyone interested in cruising l give 5stars more if l could Thankyou Cruise 118”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your wonderful review and for your continued loyalty to Cruise118 over the years. We are delighted to hear that you consistently receive excellent service from our team and that you value the time, care and expertise we provide. Ensuring our customers feel fully informed and never rushed is something we pride ourselves on, so it's fantastic to know this has been your experience time and time again. Your kind recommendation means a great deal to us, and we're especially grateful for your support and trust over the years. We look forward to helping you plan many more memorable cruises in the future. Kind Regards Customer Relations

Posted 1 month ago

“Scarlett was very professional and knowledgeable. Went over and above. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your lovely review. We are thrilled to hear that Scarlett was able to provide such knowledgeable and professional support. Going the extra mile for our customers is what we strive for, so it is fantastic to know Scarlett made a positive difference to your experience. We will make sure your feedback is passed on to her. Thanks again for your recommendation! Kind Regards Customer Relations.

Posted 1 month ago

“Very confident we had the best attention when booking our cruise with Rob who was extremely patient and helpful.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that Rob provided you with such attentive service when booking your cruise. It's great to know that his patience, helpfulness, and expertise gave you the confidence that you were receiving the very best support throughout the process. We'll be sure to pass on your kind comments to Rob, who will be thrilled to receive your feedback. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Scarlett was fantastic across the whole initial booking process, and then again when I requested some extras. She is very knowledgeable, easy to deal with and will offer advice where it’s requested.. I’m summary she is a credit to Cruise 128. Tim”

Helpful Report

Posted 1 month ago

Dear Tim, Thank you for taking the time to leave such a wonderful review! We are delighted to hear that Scarlett provided excellent service throughout your booking journey and when arranging your additional requests. Her knowledge, dedication, and willingness to offer helpful advice are qualities we're very proud of, and we are thrilled that she made such a positive impression. We will be sure to pass your kind comments on to Scarlett and her manager. Thank you for choosing Cruise118 and we hope you have a fantastic cruise. Kind regards, Customer Relations

Posted 1 month ago

“The service we received was professional and informative. The price we paid seemed to us to be competitive in the market.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that you found our service both professional and informative. It's also wonderful to know that you felt the price offered was competitive and provided good value. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Good customer service rang back when they said they would Helpful too”

Helpful Report

Posted 1 month ago

Dear Elizabeth, Thank you for taking the time to leave us a review. We are delighted to hear that you received good customer service and that your consultant kept their promise to call you back when agreed. Providing reliable and helpful service is very important to us, so it is wonderful to know this was reflected in your experience. Thank you for choosing Cruise118. We look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 1 month ago

“Excellent experience booking with Cruise 118. The agent was Lexie and she was friendly, knowledgeable and really personable. Used Cruise 118 before and recommend the to family snd work colleagues all the time!”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your wonderful review and for choosing Cruise118 once again. We are delighted to hear that Lexie provided such friendly, knowledgeable, and personable service. We will be sure to pass on your kind comments to her. It means a great deal to us that you continue to trust us with your cruise holidays and that you recommend us to your family and work colleagues. Your support is truly appreciated. We look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations.

Posted 1 month ago

“So easy to book our next cruise, Rob was extremely helpful and arranged everything we needed. Our second time booking with Cruise118, we highly recommend for the great service. Thank you.”

Helpful Report

Posted 1 month ago

Dear Graham Eastwood, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that booking your next cruise with Cruise118 was such a straightforward and enjoyable experience. It is fantastic to know that Rob was able to assist with all of your requirements and provide the level of service you expected. We are especially grateful for your continued loyalty and are thrilled that this is your second booking with us. Recommendations from valued customers like yourself mean a great deal, and we truly appreciate your kind words about the service you received. Your feedback will be passed on to Rob, who will be delighted to hear that his helpfulness and dedication contributed to a positive booking experience. Thank you once again for choosing Cruise118. We look forward to assisting you with many more memorable cruises in the future. Kind regards, Customer Relations

Posted 1 month ago

“Polite and helpgul service”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that you received polite and helpful service. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Amy was fast efficient and friendly”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amy recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Fantastic customer service as always. Barry was brilliant getting us booked. Booked with them before and will do again”

Helpful Report

Posted 1 month ago

Dear Martin, Thank you for your wonderful review and for your continued loyalty to Cruise118. We are delighted to hear that you received fantastic customer service and that Barry was able to assist you with your booking. We will be sure to pass on your kind comments to him. It means a great deal to us that you have booked with us before and would choose to do so again. We truly appreciate your support and look forward to helping you plan many more fantastic cruise holidays in the future. Kind regards, Customer Relations

Posted 1 month ago

“We had a great cruise consultant- advised us on ship, cabin’s & location. Always kept in touch and got back to us quickly with any queries we had”

Helpful Report

Posted 1 month ago

Dear Arlene, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a positive experience with your cruise consultant. Providing expert advice, helpful recommendations, and prompt communication throughout the booking process is something we pride ourselves on, so it is wonderful to know that this was reflected in your experience. Your kind comments regarding the advice you received on the ship, cabin selection, and location, as well as the ongoing support and responsiveness to your queries, are greatly appreciated. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you with your future holiday plans. Kind regards, Customer Relations

Posted 1 month ago

“Daniel was kind, patient, helpful and knowledgeable. He sorted out our booking efficiently and with no fuss. Would definitely like to deal with him again!”

Helpful Report

Posted 1 month ago

Dear John Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Allways really friendly and helpful with great knowledge. Thank you.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robert recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Jen was really helpful and found us just what we wanted for our special trip!”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“this was my first time booking through Cruise118 and it was a very easy process. Jen, the telephone operator was very helpful and informative , so far so good , very happy with initial experience,”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Cruise118.com is rated 4.8 based on 16,144 reviews