Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,322 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the initial enquiry through to completion of the booking, the whole experience was excellent and sales concierge - Bethany Tomlinson - was so helpful and lovely, answering all of our questions and queries. We would recommend Cruise 118 to anyone else looking for a cruise, and special shout out to Bethany who was great.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Bethany Tomlinson provided such helpful and friendly service throughout your booking journey. It’s wonderful to know all your questions were answered and that you’d recommend Cruise118 — that means the world to us. Thank you once again and thank you for choosing to sail with Cruise 118! Kind Regards Customer Relations.

Posted 4 months ago

“Sinead,Julia and Kate were all fantastic in helping us to rearrange our cruise due to illness. They kept us informed throughout the whole process and went above and beyond to finalise our revised holiday cruise.”

Helpful Report

Posted 4 months ago

Dear Marilyn, Thank you so much for your lovely 5* review! We’re so pleased to hear that Sinead, Julia, and Kate were able to support you so well during a difficult time. Rearranging a cruise due to illness can be stressful, and it’s wonderful to know our team kept you informed and went above and beyond to make sure everything was finalised smoothly. We truly appreciate your kind words and hope your revised holiday cruise brings you joy and relaxation. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Just returned from Japan, first class service from start to finish, thanks to Kate for your help, customer service is second to none cannot recommend this company enough, looking forward to my next cruise.”

Helpful Report

Posted 4 months ago

Dear Linda Thank you so much for your review We are thrilled to hear that you had a first-class experience from start to finish on your recent trip to Japan. It’s fantastic to know that Kate provided such outstanding support and that our customer service exceeded your expectations. Your recommendation means a great deal to us, and we’re so pleased to hear you're already looking forward to your next cruise. We will be sure to pass your lovely feedback on to Kate and recognise her for the excellent service she delivered. Thank you again for taking the time to share your experience, we truly appreciate it. Kind Regards Customer Relations

Posted 4 months ago

“Spoke to Ellie this morning very helpful and very polite answered all my questions about the cruise so went ahead and booked the cruise and a good price”

Helpful Report

Posted 4 months ago

Dear Anne Thank you for your 4 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Great service from Cara, looking at all the options for us and making sure we got the best deal that met our needs”

Helpful Report

Posted 4 months ago

Dear Aliso Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I had been struggling to find a cruise as had limited dates and a specific airport in mind. Having tried 3 other TA’s I went to Cruise 118 and Brilliantly they found me two cruises!! Their cruise expert was friendly, approachable and so helpful!! He checked and double checked everything!! Thank you Dale !!! 10/10.. A+++”

Helpful Report

Posted 4 months ago

Dear Jackie, Thank you so much for taking the time to share your wonderful feedback about your recent experience with Cruise118. We're absolutely thrilled to hear that Dale was able to help you find not just one, but two cruise options that fit your specific needs! We pride ourselves on delivering exceptional service, and it's fantastic to know that Dale's friendly and thorough approach made such a positive impression. If there's anything else we can do to make your cruise experience even more special, please don’t hesitate to reach out. Wishing you an amazing time on your upcoming cruise! Kind Regards Customer Relations

Posted 4 months ago

“Kym Bacon was fantastic. Liasied between my partner and I and answered all our queries. Marvelous service - thank you Kym.”

Helpful Report

Posted 4 months ago

Hi Kate & Tony, Thank you for your 5-Star review and kind words! We're delighted to hear that Kym Bacon provided such fantastic service and helped make your experience smooth and stress-free. It’s always wonderful to know when our team members go the extra mile — we’ll be sure to pass on your lovely feedback to Kym and her manager! Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“I enquired about a cruise, which was on offer. The lady Robyn Wild who answer my call, got me an even better deal; just because I’m A MSC Voyager Member. Very happy with her service, and very excited for the coming cruise. Thank You Cruise118 !”

Helpful Report

Posted 4 months ago

Dear David Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robyn recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Absolutely first class. Dale stayed with us for ages, looking at lots of options. He was patient & so pleasantly tolerant of us checking different itineraries & held a conference call so we could all confirm with ease. He went above & beyond, explaining everything, checking with us & we felt so relieved to have Dale as our concierge. Thank you Dale.”

Helpful Report

Posted 4 months ago

Dear Tracey and Vicky Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I spoke to a young man, who came across as not having a clue. The web site said flights, hotel, and all inclusive cruise were included. He then broke it down to flight costs, hotel costs. I left the phone call thoroughly confused.”

Helpful Report

Posted 4 months ago

Dear Valued Guest Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—whether positive or negative—as it enables us to assess and improve the services we provide. Please rest assured that the concerns raised in your review have been shared with senior management, and an internal investigation is currently underway. We sincerely apologise for any inconvenience caused. Kind regards Customer Relations

Posted 4 months ago

“118 says, "Please be aware that amending a package booking can incur additional costs. The prices displayed online typically apply to new bookings, and any changes to an existing reservation may be subject to amendment fees, as outlined in our terms and conditions." So I accept there may be amendment fees or even additional costs but let's think about this. An agent had to do 3 things - speak to the cruise line, book a hotel and book low cost cost flights - I priced these at just over £600 - so is 118 really saying it cost them over £1000 to make this amendment or are they simply overcharging? It appears they are PROFITEERING and TAKING ADVANTAGE. This is EXTORTIONATE and UNFAIR. You are treating customers as CASH COWS. There are no cost breakdowns offered - hiding behind a wall of opacity. They dis not say that making an amendment results in extortionate charges and nor do their T and Cs say this. If £1000 extra isn't extortionate, I do not know what is. No explanation given for why the cost of a cruise should differ depending on whether it's a new booking or one chosen later as an amendment. Cruise 118 is ripping off customers This is not industry standard - other booking companies charge a small amendment fee and sell the cruise that is chosen as an alternative at the price that is available on the day not at £1000 extra. As for Insurance - yes I have it but as 118 knows it is not going to cover me for caring for my elderly mother unless she suddenly dies when I am due to go on the cruise - charlatans and hard hearted too. They have one interest - selling cruises and fail to help customers”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and appreciate the opportunity to respond. At Cruise118, we strive to provide transparent and fair pricing, especially when it comes to amendments. While our terms and conditions do outline that changes to existing bookings may incur additional costs, we want to assure you that amendment costs are not intended to be punitive. They reflect a combination of factors including supplier pricing changes, availability, and administrative effort. Regarding your comments on insurance and caring responsibilities, we deeply empathize with your situation. We understand how personal circumstances can affect travel plans, and while insurance policies have limitations, we always aim to support our customers as best we can within those frameworks. Your feedback is important to us, we value all our customers and are committed to treating everyone with fairness and respect. Many thanks Customer Relations

Posted 4 months ago

“Dale was very friendly and professional and helpful 👍”

Helpful Report

Posted 4 months ago

Dear Yvonne Cruise118 are always very happy to receive reviews of this nature. We're so pleased to hear that Dale was friendly, professional, and helpful during your experience. We’re proud to have team members like Dale who go above and beyond to support our customers. Your kind words will definitely be shared with him. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind Regards Customer Relations

Posted 4 months ago

“Shelley Brackenbury , senior sales concierge , was extremely helpful in organising our cruise , flights and hotel stay. Could not have asked for more. She was very knowledgeable and I think that the price we are paying for our holiday is excellent.”

Helpful Report

Posted 4 months ago

Dear Mr Harvey Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Exceptional service as always from Cruise 118. Jen was able to put a once in a lifetime experience together for my husband and I in an afternoon. From a cruise around Hawaii, on to a cruise around Alaska and finally travelling from Vancouver to Calgary to Toronto before returning to Scotland. She listened to my requests regarding ships, accommodation, land travel and the sights we wanted included. There is even time to amend if we wish before we undertake this 5 week holiday in the summer of 2027. Knowing that we have this planned well in advance is reassuring regarding the cost and the fact it is through a well established company. Jen was so knowledgeable and she was as pleased as we were that she could this for us. Couldn't ask for anything more.....”

Helpful Report

Posted 4 months ago

Dear Marjorie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Just booked our second cruise with Ellie Bridges to the Fjords....friendly, courteous, informative experience once again, recommended.”

Helpful Report

Posted 4 months ago

Dear Mrs Roberts, Thank for your 5-star review! At Cruise118, we are always delighted to receive feedback of this nature, and we truly appreciate you taking the time to share your experience with us. It’s lovely to hear that Ellie made such a positive impression during your second booking experience, and that you found her to be friendly, courteous, and informative. Rest assured, your kind comments will be passed on to Ellie and her manager—they will be very much appreciated. Thank you once again for your feedback and for choosing to sail with Cruise118. Kind Regards Customer Relations

Posted 4 months ago

“Shelly was very thorough and patient with our endless questions. She explained everything extremely well and friendly and personable manner. Couldn't fault the process, top marks”

Helpful Report

Posted 4 months ago

Dear Mr Rudge, Thank you for your 5* review. Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Shelley and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“very helpful i asked a lot of questions about this cruise as i wanted to fly from Birming ham and only for one week found the best cruise for when i could get away yes i would have no problem boking with cruise 118 again”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“We're first time Cruise 118 customers, having previously booked our cruises through other travel agents. So far, so good, very impressed with the service and advice we've received so far. Cara Forsberg has been very helpful and has provided some really great advice. I've been back & forth asking various questions and have always received a prompt answer. We would have no hesitation recommending Cruise 118 to family and friends.”

Helpful Report

Posted 5 months ago

Dear Tracy, Thank you for your 5-star review and a warm welcome to Cruise118! We’re always delighted to receive feedback of this nature, and we truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you were impressed with the service, advice, and prompt responses you received—that’s exactly how we want all our valued guests to feel! Rest assured, your kind comments will be forwarded to Cara and her manager, and they will be very much appreciated. Thank you once again, and thank you for choosing Cruise118! Kind Regards Customer Relations.

Posted 5 months ago

“Having booked with 118 Cruise several times, we have always found them to be very competitive price wise and efficient at booking the cruises we desire. We booked with Jennifer Stevenson and could not wish for a more efficient, pleasent,and friendly person to deal with.We have no hesitation in recommending both 118 cruise and Jennifer Stevenson to book your cruise.”

Helpful Report

Posted 5 months ago

Dear Tony, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Jennifer truly is an asset to our sales team, and it’s always a pleasure to receive such wonderful feedback. Thank you for taking the time to share your kind words! Rest assured, your kind comments will be passed along to Jennifer and her manager—they’ll be very much appreciated Thank you once again. Kind Regards Customer Relations

Posted 5 months ago

“Better late then never I booked a cruise with Cruise 118.com and just want to highlight how professional & Helpful Hannah was over the 2 day period I was looking for the Cruise , She made the Process So Easy and we saved a good amount rather than going direct with Cruise Company will definitely recommend Cruise 118.com”

Helpful Report

Posted 5 months ago

Dear Glenn Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how professional and helpful Hannah was when booking your cruise recently. We are very glad to hear that the process was easy and you saved some money too. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

Cruise118.com is rated 4.8 based on 15,322 reviews