Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,313 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,313 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a young man, who came across as not having a clue. The web site said flights, hotel, and all inclusive cruise were included. He then broke it down to flight costs, hotel costs. I left the phone call thoroughly confused.”

Helpful Report

Posted 3 months ago

Dear Valued Guest Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—whether positive or negative—as it enables us to assess and improve the services we provide. Please rest assured that the concerns raised in your review have been shared with senior management, and an internal investigation is currently underway. We sincerely apologise for any inconvenience caused. Kind regards Customer Relations

Posted 3 months ago

“118 says, "Please be aware that amending a package booking can incur additional costs. The prices displayed online typically apply to new bookings, and any changes to an existing reservation may be subject to amendment fees, as outlined in our terms and conditions." So I accept there may be amendment fees or even additional costs but let's think about this. An agent had to do 3 things - speak to the cruise line, book a hotel and book low cost cost flights - I priced these at just over £600 - so is 118 really saying it cost them over £1000 to make this amendment or are they simply overcharging? It appears they are PROFITEERING and TAKING ADVANTAGE. This is EXTORTIONATE and UNFAIR. You are treating customers as CASH COWS. There are no cost breakdowns offered - hiding behind a wall of opacity. They dis not say that making an amendment results in extortionate charges and nor do their T and Cs say this. If £1000 extra isn't extortionate, I do not know what is. No explanation given for why the cost of a cruise should differ depending on whether it's a new booking or one chosen later as an amendment. Cruise 118 is ripping off customers This is not industry standard - other booking companies charge a small amendment fee and sell the cruise that is chosen as an alternative at the price that is available on the day not at £1000 extra. As for Insurance - yes I have it but as 118 knows it is not going to cover me for caring for my elderly mother unless she suddenly dies when I am due to go on the cruise - charlatans and hard hearted too. They have one interest - selling cruises and fail to help customers”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and appreciate the opportunity to respond. At Cruise118, we strive to provide transparent and fair pricing, especially when it comes to amendments. While our terms and conditions do outline that changes to existing bookings may incur additional costs, we want to assure you that amendment costs are not intended to be punitive. They reflect a combination of factors including supplier pricing changes, availability, and administrative effort. Regarding your comments on insurance and caring responsibilities, we deeply empathize with your situation. We understand how personal circumstances can affect travel plans, and while insurance policies have limitations, we always aim to support our customers as best we can within those frameworks. Your feedback is important to us, we value all our customers and are committed to treating everyone with fairness and respect. Many thanks Customer Relations

Posted 3 months ago

“Dale was very friendly and professional and helpful 👍”

Helpful Report

Posted 3 months ago

Dear Yvonne Cruise118 are always very happy to receive reviews of this nature. We're so pleased to hear that Dale was friendly, professional, and helpful during your experience. We’re proud to have team members like Dale who go above and beyond to support our customers. Your kind words will definitely be shared with him. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind Regards Customer Relations

Posted 3 months ago

“Shelley Brackenbury , senior sales concierge , was extremely helpful in organising our cruise , flights and hotel stay. Could not have asked for more. She was very knowledgeable and I think that the price we are paying for our holiday is excellent.”

Helpful Report

Posted 3 months ago

Dear Mr Harvey Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Exceptional service as always from Cruise 118. Jen was able to put a once in a lifetime experience together for my husband and I in an afternoon. From a cruise around Hawaii, on to a cruise around Alaska and finally travelling from Vancouver to Calgary to Toronto before returning to Scotland. She listened to my requests regarding ships, accommodation, land travel and the sights we wanted included. There is even time to amend if we wish before we undertake this 5 week holiday in the summer of 2027. Knowing that we have this planned well in advance is reassuring regarding the cost and the fact it is through a well established company. Jen was so knowledgeable and she was as pleased as we were that she could this for us. Couldn't ask for anything more.....”

Helpful Report

Posted 3 months ago

Dear Marjorie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Just booked our second cruise with Ellie Bridges to the Fjords....friendly, courteous, informative experience once again, recommended.”

Helpful Report

Posted 3 months ago

Dear Mrs Roberts, Thank for your 5-star review! At Cruise118, we are always delighted to receive feedback of this nature, and we truly appreciate you taking the time to share your experience with us. It’s lovely to hear that Ellie made such a positive impression during your second booking experience, and that you found her to be friendly, courteous, and informative. Rest assured, your kind comments will be passed on to Ellie and her manager—they will be very much appreciated. Thank you once again for your feedback and for choosing to sail with Cruise118. Kind Regards Customer Relations

Posted 3 months ago

“Shelly was very thorough and patient with our endless questions. She explained everything extremely well and friendly and personable manner. Couldn't fault the process, top marks”

Helpful Report

Posted 3 months ago

Dear Mr Rudge, Thank you for your 5* review. Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Shelley and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

“very helpful i asked a lot of questions about this cruise as i wanted to fly from Birming ham and only for one week found the best cruise for when i could get away yes i would have no problem boking with cruise 118 again”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“We're first time Cruise 118 customers, having previously booked our cruises through other travel agents. So far, so good, very impressed with the service and advice we've received so far. Cara Forsberg has been very helpful and has provided some really great advice. I've been back & forth asking various questions and have always received a prompt answer. We would have no hesitation recommending Cruise 118 to family and friends.”

Helpful Report

Posted 3 months ago

Dear Tracy, Thank you for your 5-star review and a warm welcome to Cruise118! We’re always delighted to receive feedback of this nature, and we truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you were impressed with the service, advice, and prompt responses you received—that’s exactly how we want all our valued guests to feel! Rest assured, your kind comments will be forwarded to Cara and her manager, and they will be very much appreciated. Thank you once again, and thank you for choosing Cruise118! Kind Regards Customer Relations.

Posted 3 months ago

“Having booked with 118 Cruise several times, we have always found them to be very competitive price wise and efficient at booking the cruises we desire. We booked with Jennifer Stevenson and could not wish for a more efficient, pleasent,and friendly person to deal with.We have no hesitation in recommending both 118 cruise and Jennifer Stevenson to book your cruise.”

Helpful Report

Posted 3 months ago

Dear Tony, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Jennifer truly is an asset to our sales team, and it’s always a pleasure to receive such wonderful feedback. Thank you for taking the time to share your kind words! Rest assured, your kind comments will be passed along to Jennifer and her manager—they’ll be very much appreciated Thank you once again. Kind Regards Customer Relations

Posted 3 months ago

“Better late then never I booked a cruise with Cruise 118.com and just want to highlight how professional & Helpful Hannah was over the 2 day period I was looking for the Cruise , She made the Process So Easy and we saved a good amount rather than going direct with Cruise Company will definitely recommend Cruise 118.com”

Helpful Report

Posted 3 months ago

Dear Glenn Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how professional and helpful Hannah was when booking your cruise recently. We are very glad to hear that the process was easy and you saved some money too. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Byrony Lightfoot was absolutely fabulous. She made light of booking hotels before and after the cruise and all the transfers Just looking forward to going now Thank you so much”

Helpful Report

Posted 3 months ago

Dear Elaine, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Bryony and her manager. Have a wonderful time onboard! Kind Regards Customer Relations.

Posted 3 months ago

“The last cruises says sale prices I don't think so .I would say it's more expensive. Than before.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry to hear that you are not happy with the sale prices advertised. The prices shown would normally be the leading price and as we work on a live system cost and availability can change. May I suggest that you contact one of our sales agents if not already done so to allow them the opportunity to obtain the very best price on your preferred sailing. Kindest Regards Customer Relations.

Posted 3 months ago

“Ellie was great; pleasant, helpful and courteous. Helped us choose our package and cabin and had all the time in the world. But, most important, she gave us the best price available.”

Helpful Report

Posted 3 months ago

Dear Paul Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“We always book with Rachel Halliwell she is a pleasure to deal with when booking cruises. Extremely knowledgeable and helpful a credit to Cruise 118.”

Helpful Report

Posted 4 months ago

Dear Kenny Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that it is a pleasure to deal with Rachel when booking your cruises. We are very glad to hear that Rachel is extremely knowledgeable and helpful, we do agree that she is a credit to Cruise118. Rest assured your review will be passed on to Rachel and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I have booked The Celebrity Eclipse cruise in October with the very very helpful Alex. A 5 star Wonderful helpful lady and now I have my wonderful holiday to look forward to. Thank you Alex so much++++++++++++++”

Helpful Report

Posted 3 months ago

Dear Heather Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Alex was very helpful and that you would give her 5 stars. Rest assured your review will be passed on to Alex and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Rachel was a really great help in booking our cruise, sorting out a hotel, transfers, and everything else, for a price that we were happy with. Would definitely recommend!”

Helpful Report

Posted 4 months ago

Dear Lucy, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Rachel and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Kate Bradley was so proactive and very helpful at getting our seats arranged.for our flights”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear Kate was helpful in assisting you with your seating. Rest assured your kind comments will be forwarded to Kate and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Kym Bacon your booking concierge made it easy for us and I am now confident about the cruise thankyou Kym”

Helpful Report

Posted 4 months ago

Dear Christopher Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Fantastic service from Jennifer today so helpful, she definitely went the extra mile to help us book our cruise. Well done!”

Helpful Report

Posted 4 months ago

Cruise118.com is rated 4.8 based on 15,313 reviews