Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a phone enquiry and booking as price not on website, Shelly was very helpful and great to talk to about the process. Made it all very easy and clear.”

Helpful Report

Posted 2 years ago

“Excellent customer service from Michelle. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Our concierge Jenifer Stevenson was very patient and made sure we had all the information we needed before booking our cruise. A pleasure to deal with”

Helpful Report

Posted 2 years ago

“We have travelled with cruise 118 multiple times and have always been impressed with the service I have received. We have dealt with Jason Archibald on the last 2 occasions and can honestly say his knowledge of different ports and destinations is great Also his customer service is second to none always returning calls when needed and never annoyed at my stupid questions hes a pleasure to book with”

Helpful Report

Posted 2 years ago

“I had an extremely pleasant conversation with Jen, she explained everything we needed to know and was knowledgable of the flights, hotel and destinations included in the Canada/USA cruise required. Thank you for your service.”

Helpful Report

Posted 2 years ago

“At the time of booking we received fast efficient service and all the information regarding our 2 week cruise, or so we thought!!! Our booking representative omitted to tell us about the £32 per day gratitude charges! What a shock that was when we received our bill at the end of the cruise. So be careful. The price was great at the time of booking with 118 but don’t trust them as the final price could be a whole lot more.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback, whether good or bad, is extremely important to us. It is only by receiving information such as this that we can assess and improve the services we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in the hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 2 years ago

“Our cruise consultant Rachel, is a pleasure to deal with. She is super efficient and friendly offering professional advice. We have booked with Rachel many times and would recommend Cruise 118 without hesitation”

Helpful Report

Posted 2 years ago

“Eas easy to book full and declare information easy to book for unde clear information”

Helpful Report

Posted 2 years ago

“Booked with Lexi who was polite and well informed. Made the process quick and easy nothing was too much trouble for her.”

Helpful Report

Posted 2 years ago

“Always had great service from cruise 118 as we have now booked a few cruises with them. I have asked to be allocated a late dining seating with our friends who booked separately but I’m still awaiting confirmation of that”

Helpful Report

Posted 2 years ago

“Booking was a breeze all straight forward Gill new what with wanted with no problems plus the price was the best Thank you 118 (Gill)”

Helpful Report

Posted 2 years ago

“Very professional lady who dealt with my request. Answered my questions in detail, fully explained options available too. Straightforward process, received confirmation immediately, very pleased…. Thank you.”

Helpful Report

Posted 2 years ago

“Excellent service, tailoring our holiday to our needs and budget.”

Helpful Report

Posted 2 years ago

“Excellent service. Everything went smoothly. Thanks very much.”

Helpful Report

Posted 2 years ago

“Booked with Lexi who was polite and well informed. Made the process quick and easy nothing was too much trouble for her.”

Helpful Report

Posted 2 years ago

“Booked a cruise over the phone with a lovely lady called Karoline, she was brilliant, as we have never cruised before I felt that she went above and beyond our expectations. She was so patient and listened to what we had in mind, gave suggestions which we were extremely grateful for. So now it’s all booked! Thank you so much, you are Amazing. Can’t wait for our cruise to come.”

Helpful Report

Posted 2 years ago

“Helpful Karoline Barrett was calm and patient and really helpful . Went out of her way to advise and answered all of our questions. We would definitely be using your company again.”

Helpful Report

Posted 2 years ago

“Used this company many times before would highly recommend. Very helpful and informative.”

Helpful Report

Posted 2 years ago

“I’m rubbish at talking to people on the phone but Hayley was amazing. There was no rushing or trying to push us to book anything. She went out of her way help get up the best of what we wanted needed.”

Helpful Report

Posted 2 years ago

“Staff were very friendly and helpful.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews