Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During the booking online it asks for 1st name. When I entered my wife’s name and middle name it said that I entered to many characters. I then left out her middle name and it accepted details. I called MSC and they informed me that it would have both names as per passport on the booking. I called 118 and they want me to pay £50 to add her name even though it was their booking system that would not let me enter it in the first place.”

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Posted 3 years ago

“My brother recommended Cruise 118 and gave me the number of Lexi to arrange our 2nd cruise. Safe to say we will always use cruise 118 as Lexi was friendly patient and nice to chat to as we fired all our questions at her. Nothing seemed to be too much trouble and her knowledge was excellent. Thanks .”

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Posted 3 years ago

“Exelent service with knowable staff pleasure to deal with”

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Posted 3 years ago

“Tracey Ashton was first class, and did everything to an excellent standard.She did all that we asked her to do, and kept us informed. Great ambassador for your Company.”

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Posted 3 years ago

“Advisor was knowledgeable and clear, concise and efficient.”

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Posted 3 years ago

“As always Emma O’Reilly was marvellous third Cruse we have booked this year she goes out of her way for you and nothing is to much trouble she found theses cruise for me and saved me the hassle of trawling through the internet 👏👏”

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Posted 3 years ago

“Absolutely brilliant when it came to booking but felt very let down with the after care . No reply to the two emails I sent and then when I eventually got hold the agent it just felt like she wasn’t interested in helping with my questions and then didn’t bother getting back to me on the information I wanted to know when she said she would . Still haven’t heard anything and that was about 6 weeks ago now . Give up !”

Helpful Report

Posted 3 years ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“We have used the services of 118 a few times over recent years and we have found them to be one of the very best.”

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Posted 3 years ago

“Ann Dorrian was excellent, she took the time to sort out our requirements including Loyalty Match Scheme. She has kept me updated with the progress and was very approachable and took interest in what we required. Great customer services!”

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Posted 3 years ago

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Posted 3 years ago

“Ann was extremely helpful, certainly went the extra mile to ensure our booking was coorect,”

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Posted 3 years ago

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Posted 3 years ago

Thank you for your review, Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“We have been on 5 cruises now and just booked our 6th all with cruise 118 very helpful phone you back when they say they will would recommend them.”

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Posted 3 years ago

“Booking a holiday is brilliant. Once you enquire you get call after call. Once booked it is just about impossible to speak top anyone about the holiday you just paid for. Refering to live chat on web site which i can not find. Call numbers not in use anymore. Ended up calling the cruise company directly twice to get answers. The only thing i can say was good was the price. Once they realised i was paying in full there and then they lowered the price. Asked their manager twice to get a better deal.”

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Posted 3 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Very knowledgable and friendly staff. Made the experience so much easier. Would highly recommend.”

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Posted 3 years ago

“Very efficient service as always. I’ve now booked many cruises with you and always found the service second to none! Brittany who I book with, is super efficient and a delight to talk too!”

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Posted 3 years ago

“Spoke to Natalie - she was so helpful! Would definitely use Cruise118 again”

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Posted 3 years ago

“Phoned up for a price for a fly cruise, Sam who answered after looking into it found the flights had all go, asked me if he wanted him to look for another cruise around the same time, found one which was perfect, thanks to Sam”

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Posted 3 years ago

“Emma O'Reilly was extremely helpful. She booked our next cruise with commendable efficiency. We could not have spoken to a better ambassador for Cruise 118.”

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Posted 3 years ago

“great quick response, easy to use website, friendly and helpful staff, explain everything and always make sure you get the best price and deal for the cruise”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews