Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,334 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to book over the telephone. Very helpful agent,”

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Posted 3 years ago

“Good information very friendly happy with the service .”

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Posted 3 years ago

“I have always been highly confident with the excellent service of Cruise 118.”

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Posted 3 years ago

“I spoke with 3 different people at different times to try and get my cruise booked, each one promised to get back to me with a quote but none of them did. The first one was working from home and had no email facility and the next two weren’t qualified to put together a package and had to consult a supervisor. After 3 weeks of failed attempts I decided to have one last go at it, I spoke to an agent called Jason who was very switched on and got a quote for me straight away. I booked my cruise on Wednesday 3rd August to depart on 27th December and paid my £800 deposit. The following day I received an email to say the balance was overdue and that my trip would be at risk if I didn’t pay immediately. Not good Cruise 118. Get people back in offices, you know you can do better.”

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

Thank you for your review, We are a customer-focused company, and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“Good information very friendly happy with the service .”

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Posted 3 years ago

“Great friendly service always with Lexi, and usually get the cruise we want. First choice every time”

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Posted 3 years ago

“Great friendly service always with Lexi, and usually get the cruise we want. First choice every time”

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Posted 3 years ago

“First time booking a cruise and Jen was fabulous. Thank you”

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Posted 3 years ago

“Have booked quite a few cruises through rachel. She is the best, helpful, professional and answers any queries promptly. Have recommended her to many friends.”

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Posted 3 years ago

“Have booked quite a few cruises through rachel. She is the best, helpful, professional and answers any queries promptly. Have recommended her to many friends.”

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Posted 3 years ago

“Great service from Shelley Brackenbury of Cruise118.She was so knowledgeable and helpful and made the whole experience of booking our cruise with her an enjoyable one and not a stressful one.We shopped around for this cruise and Shelley secured us the best possible deal as well. Shelley also explained to us that if anything happened to this holiday for what ever reason then the whole package is covered and we could get a full refund or re schedule it.So a big thankyou to Shelley and the Cruise118 team”

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Posted 3 years ago

“Very helpful answered all my questions clearly and the whole process was done very efficiently”

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Posted 3 years ago

“Very helpful answered all my questions clearly and the whole process was done very efficiently”

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Posted 3 years ago

“Excellent service helpful friendly and efficient from Andria our cruise concierge...many thanks..”

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Posted 3 years ago

“Smooth booking process. Good aftercare. Good communication. Thanks Helen Conway”

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Posted 3 years ago

“Fantastic service as always”

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Posted 3 years ago

“Hello, I haven't been happy at all with the service provided by your company. we are due to go our our Alaskan cruise and also booked the Rocky Mountaineer with you. I had requested extra leg room seats when I booked this holiday and I have tried on many occasions to enquiry about these and left numerous messages for a call back. I didn't receive a response. As soon as the balance of the holiday was paid, nobody was interested in us and I think this is appalling considering the cost of my holiday. I have had to make several long lengthy calls to the airline to try and upgrade my seats which has been another nightmare. I have booked several cruises with your company and I no longer feel comfortable in booking any further cruises with you.”

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Posted 3 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 3 years ago

“Always friendly, helpful and informative. I might add kind as well.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,334 reviews