Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,334 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 3 years ago

“Excellent cruise knowledge and very helpful.”

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Posted 3 years ago

“Very helpful concierge on all the calls I made. Knowledgeable, friendly and efficient.”

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Posted 3 years ago

“Ashleigh was fantastic. Very patient as we were asking for lots of prices and then plumped for the first cruise we asked about. Give this lady a pay rise, she deserves it. I gave your number to friends to book this cruise, they were going to book direct but i told them to go through yourselves, customer service is all important.”

Helpful Report

Posted 3 years ago

“Very helpful concierge on all the calls I made. Knowledgeable, friendly and efficient.”

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Posted 3 years ago

“Very, very good Hannah sorted everything and called me back on time (very rare these days). Cruise 118 gave me the best price & service after trying other large cruise agents. Once again thank you.”

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Posted 3 years ago

“A great professional and polite service. Couldn't of asked for anymore 🙌🙌”

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Posted 3 years ago

“Gill Potter, the concierge that we dealt with was very helpful, and patient. We didn't make things easy for her, but she managed to achieve what we asked her to do. We were not aware of how things can change so quickly when trying to book hotels until now.”

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Posted 3 years ago

“John Marcinko, the Sales Concierge, who dealt with our enquiry from the beginning, was very helpful and informative. He provided us with lots of information regarding cruises (we are first time cruising and didn’t know much about it) and always came back to us very quickly. He rectified a small error that he made very quickly and apologetically, and once we had found the cruise that we wanted we booked through him. Initially we also spoke to Hannah who was also very helpful and informative but she was in a different department which didn’t deal with the type of cruises that we wanted. Our cruise is several months away yet from writing this review, so we hope that the excellent service we have had so far will continue and that we will then be able to write another good review when we have had our cruise. So far so good.”

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Posted 3 years ago

“Really helpful and very patient”

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Posted 3 years ago

“Excellent service nothing was too much trouble would definitely recommend 118 to Friends and family.”

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Posted 3 years ago

“It was so easy the rep was amazing such a lovely woman .many thanks T .”

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Posted 3 years ago

“Very helpful made it an easy process, would recommend 118”

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Posted 3 years ago

“Always very happy with the service you give me. Very professional. That's why I keep on coming back.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“To receive immediate payment of the outstanding balance within a day of making the booking doesn't auger well. Although a senior consultant provided an apologetic email the damage was done. Although cruise 128 was quick to show costs little thought was given (or shown) for the military discount which was discussed but seemingly ignored when documents were issued. Less than impressed so far at this stage. John Noeken”

Helpful Report

Posted 3 years ago

“Efficient in details except for flights. The approach to tell me about flights and bag limitations should be available before I pay for the holiday,not after. Otherwise fine.”

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Posted 3 years ago

“As usual Paula was fantastic”

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Posted 3 years ago

“Very helpfull and professional service on the telephone. Booked two cruises with the same contact.”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,334 reviews