I spoke with 3 different people at different times to try and get my cruise booked, each one promised to get back to me with a quote but none of them did. The first one was working from home and had no email facility and the next two weren’t qualified to put together a package and had to consult a supervisor. After 3 weeks of failed attempts I decided to have one last go at it, I spoke to an agent called Jason who was very switched on and got a quote for me straight away. I booked my cruise on Wednesday 3rd August to depart on 27th December and paid my £800 deposit. The following day I received an email to say the balance was overdue and that my trip would be at risk if I didn’t pay immediately. Not good Cruise 118. Get people back in offices, you know you can do better.