Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,334 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ann was extremely helpful, certainly went the extra mile to ensure our booking was coorect,”

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Posted 3 years ago

“During the booking online it asks for 1st name. When I entered my wife’s name and middle name it said that I entered to many characters. I then left out her middle name and it accepted details. I called MSC and they informed me that it would have both names as per passport on the booking. I called 118 and they want me to pay £50 to add her name even though it was their booking system that would not let me enter it in the first place.”

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Posted 3 years ago

Thank you for your review, Please rest assured that the points you have raised in your review have been looked into and are being addressed. Again, we apologise for the difficulties you encountered. We ask that you will private message us your booking reference, name and contact number and we will look into this further for you. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“We have been on 5 cruises now and just booked our 6th all with cruise 118 very helpful phone you back when they say they will would recommend them.”

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Posted 3 years ago

“Booking a holiday is brilliant. Once you enquire you get call after call. Once booked it is just about impossible to speak top anyone about the holiday you just paid for. Refering to live chat on web site which i can not find. Call numbers not in use anymore. Ended up calling the cruise company directly twice to get answers. The only thing i can say was good was the price. Once they realised i was paying in full there and then they lowered the price. Asked their manager twice to get a better deal.”

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Posted 3 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“Very knowledgable and friendly staff. Made the experience so much easier. Would highly recommend.”

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Posted 3 years ago

“Very efficient service as always. I’ve now booked many cruises with you and always found the service second to none! Brittany who I book with, is super efficient and a delight to talk too!”

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Posted 3 years ago

“Spoke to Natalie - she was so helpful! Would definitely use Cruise118 again”

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Posted 3 years ago

“Phoned up for a price for a fly cruise, Sam who answered after looking into it found the flights had all go, asked me if he wanted him to look for another cruise around the same time, found one which was perfect, thanks to Sam”

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Posted 3 years ago

“Emma O'Reilly was extremely helpful. She booked our next cruise with commendable efficiency. We could not have spoken to a better ambassador for Cruise 118.”

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Posted 3 years ago

“great quick response, easy to use website, friendly and helpful staff, explain everything and always make sure you get the best price and deal for the cruise”

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Posted 3 years ago

“Lexi was excellent as usual”

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Posted 3 years ago

“i must say alannah was very helpful and new alot about the ships.x”

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Posted 3 years ago

“Yes i would definitely be interested in booking another cruise Sam was very good and helpful”

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Posted 3 years ago

“Booking service absolutely first rate.”

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Posted 3 years ago

“This is the decoy time we have booked a fly cruise through Cruise118 and it goes without saying that we used them a second time because if our experience of the first booking. Our rep Lexi was really helpful, knowledgeable and super efficient. I would recommend this firm to anyone.”

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Posted 3 years ago

“My only criticism with Cruise 118 is the after service, if you need to talk to the person who took your booking takes for ever to get a reply, when you phone you always get someone different,and have to start to explain all over again.”

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Posted 3 years ago

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Posted 3 years ago

“Daniel was very helpful, he was informative, friendly, he called when he said he would. We were very impressed thank you”

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Posted 3 years ago

“Daniel was amazing! He was so helpful with all our questions and didn’t hesitate to go above and beyond, we had a couple of cruises in mind and he spent time getting prices for all the options we were interested in! Many other companies we have spoken to are more reluctant to do this, I would definitely recommend cruise118 to anyone wanting to book a cruise!”

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Posted 3 years ago

“Katie was fantastic as usual”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,334 reviews