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Cruise118.com Reviews

4.8 Rating 15,322 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 15,322 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Cruise118.com 5 star review on 15th April 2023
Craig Hart
Cruise118.com 5 star review on 1st April 2023
Terry Glover
Cruise118.com 5 star review on 27th March 2023
Ian Greenwood
Cruise118.com 5 star review on 6th March 2023
Rodolfo Quiambao
Cruise118.com 5 star review on 27th February 2023
Mark Cartlidge
Cruise118.com 5 star review on 27th January 2023
Michael Hadjifillipou
Cruise118.com 5 star review on 25th January 2023
Bridget Barnes
29
Anonymous
Anonymous  // 01/01/2019
We had a very good experience today Jennifer was brilliant whilst helping us choose our cruise she was very friendly and kind nature and made it easy for us to choose the best of our requirements .And Jen even rectified the problem we had after booking the cruise on the same day thank you very much Jen .
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Posted 1 year ago
I spoke today with Daniel Norris who was very professional understanding and he went the extra mile to help us book a cruise, I would not hesitate to ask Daniel to help us to book future cruises. Big thank you to Daniel
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Posted 1 year ago
The customer service provided by Jessica Clements was first class and more importantly speedy. Our friends, who we travelled with, had experienced difficulty with a couple of issues prior to our cruise on Silversea and highly recommended her to us. We, therefore, remembered what they said and were not disappointed. How often do you have to wait days for answers but not with Jessica. She was quick to reply and quick to deliver.
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Posted 1 year ago
Shelley was so knowledgeable and took her time to go through everything with us. She was very patient and understanding which was needed being first time on a cruise and with a family member who has complex needs. Would highly recommend Cruise 118 and Shelley for all your cruise needs
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Posted 1 year ago
Very helpful got my flights sorted. Got back to me next day. Thankyou.
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Posted 1 year ago
Jessica took over our booking from a colleague who was unavoidably absent from work. She quickly got to grips with all the queries and researched the answers for anything she wasn't sure of. We are now looking forward to a fantastic holiday.
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Posted 1 year ago
It was one of best holiday in Alaska the way was handle by karoline Barrett. She is been excellent on everything. I praise for her service. She was answering all questions & dealt smoothly. She is best assets for cruise118.com. Next we will go to her next cruise
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Posted 1 year ago
MSC forgot to supply a 'Welcome Pack' but Kieran at 118 came to the rescue even though we had already sailed! Well done 118...... Customer service 5 star. Graham (Chester).....July 2024
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Posted 1 year ago
First time used this company.Shelly was very efficient and friendly and would use this again.I liked the idea of speaking to somebody because this helps a lot for the whole experience.
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Posted 1 year ago
I have found this company so helpful the customer service from Jessica Clement really good she managed to sort my query out and got me my luggage labels etc emailed, I am in my 60s so struggle with tech.
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Posted 1 year ago
I spoke with Gavin - he was knowledgeable, friendly, and very patient! We were not a straightforward booking for a variety of reasons. I really cannot praise Gavin enough! Fabulous!
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Posted 1 year ago
Bethany handled all my questions and booking details efficiently and nothing was too much trouble , a pleasure to deal with
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Posted 1 year ago
Started an online chat with Robyn at Cruise118 & decided to book a 2025 cruise as the deal on offer was great value. Robyn was knowledgeable - getting me the best price & ensuring I had all the information I needed. Would definitely recommend Cruise118, whether you book online or by telephone (I've done both) the process is very straightforward 😄
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Posted 1 year ago
No itinerary maps anymore 😢 Makes this site no better than any other now ..
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Posted 1 year ago
Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.
Posted 1 year ago
Jessica was very helpful I was struggling with getting my luggage labels she is sorting it for me can't fault this company for customer service, would recommend to anyone.
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Posted 1 year ago
Jess has been invaluable in helping us after our cruise was modified. She continues to chase the cruise line for our refund of excursions cancelled.
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Posted 1 year ago
Just booked a cruise with Jen who was quite brilliant with her help
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Posted 1 year ago
we requested change of Cabin for our next cruise and thanks to Kieran , this was achieved the same day.We are so grateful for the excellent service.
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Posted 1 year ago
Gavin Chadwick called me to discuss booking our cruise, He was very friendly and informative. He discussed in detail everything we needed to know. We're very happy with the service he provided. We're now looking forward to our holiday 😊
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Posted 1 year ago
Karoline was very helpful and took the time to help me find the cruise package that worked for us and then spent a lot of time trying to get answers when the cruise line booking system was down and again with the Microsoft outage issues. Customer service this year was great.
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Posted 1 year ago
Cruise118.com is rated 4.8 based on 15,322 reviews