Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jess did a great job of sorting out our booking after the dates suddenly changed.”

Helpful Report

Posted 1 year ago

“Dale was very helpful and pleasant and I enjoyed the whole booking experience .would definitely recommend.”

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Posted 1 year ago

“Very good and very helpful and informative”

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Posted 1 year ago

“Kieran was very helpful with us trying to reduce our 32 day trip to 31 as if you are over 70 years the insurance premiums are considerably more. He sorted out our problem with great courtesy and patience. I do feel that travel companies should make clients aware of this problem as our annual worldwide policy did not cover our trip.”

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Posted 1 year ago

“Gavin great at supporting the booking and giving excellent advice. Would use Gavin again. Problem with cruise change by NCL which affected flights but customer services Jess good to communicate and sorted the flight and accommodation change with no cost. Very good service. Thank you.”

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Posted 1 year ago

“Excellent communication and customer service would highly recommend”

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Posted 1 year ago

“The actual cruise ship and service was excellent, but I brought a Louis Vuitton Handbag at rather an expensive cost and within 1 month the leather strap completely snapped!!!! I honestly don’t think it was a genuine Louie Vuitton as it should last a life time Trying to contact and get it refunded is ABSOLUTELY IMPOSSIBLE, My advice Don’t purchase expensive items on ship !!! Very unhappy and disgruntled passenger. Helena R Adams”

Helpful Report

Posted 1 year ago

Dear Helen Rest assured your comments are very important to us, we are very sorry that aspects of your cruise experience have given cause for dissatisfaction, and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issue raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. We will then be able to contact the cruise line on your behalf and ask if they can provide us with the details of how to return faulty goods. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Posted 1 year ago

“We have booked earlier this year with Rachel Halliwell she was fantastic therefore we made this second booking and will continue. The service advice and details she explains it so thoroughly she is truly marvellous you are very fortunate to have her as a member of your company thank you so very much Rachel.”

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Posted 1 year ago

“Kieran Green was so helpful and accommodating of my many questions. He was clearly knowledgeable and fully supportive of my needs. When he wasn’t available, he made me aware so I didn’t feel like I was being left waiting unnecessarily. Great service!”

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Posted 1 year ago

“Jess my advisor was so helpful and had such a cheery disposition. She sorted out my query and as promised emailed me with the outcome I. Such a time,y fashion. She also gave me other useful tips and hints to help make my forthcoming cruise most enjoyable. What an asset to cruise 118.”

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Posted 1 year ago

“We booked a P&O cruise through 118 rather than booking direct because of the customer service. I can always speak to someone from 118 within a reasonable time, or online whereas it’s not unusual to be on hold for an hour with P&O. I spoke to Jessica today with a complex query and she solved it immediately. Definitely recommend!”

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Posted 1 year ago

“Our contact with Cruise 118 was Dale Robinson, I cannot praise him enough, we had a few changes that we wanted to make, and Dale dealt with everything in a professional manner. He called me to say that he was still waiting for details, which was good and kept us up to date. We regularly travel abroad on cruises and would be happy to call Dale in the future to book again.”

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Posted 1 year ago

“Although our cruise was booked through cruise 118’s sister company Jess picked up the problem when our cruise itinerary was changed hugely. She amended so many details and kept it within our budget. The attention to detail was incredible. Thank you for your help And reassurance”

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Posted 1 year ago

“I had a query regarding my flight booking and Jess replied promptly and put my mind at rest. Jess has helped me with a couple issues with my booking always promptly and efficiently, excellent service!”

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Posted 1 year ago

“Prompt and efficient reply from Jess to any queries we have had with regard to our cancelled cruise. She has come back quickly with quotes for alternative cruises.”

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Posted 1 year ago

“Friendly staff and prompt email replies.”

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Posted 1 year ago

“Excellent staff, everything was straight forward. Second time booking with them.”

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Posted 1 year ago

“i can honestly say that customer service manager Jess has gone above & beyond to help me move my Cruise dates & plane departure times. A big thank you”

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Posted 1 year ago

“Excellent service. Katie dealt with enquiries promptly and professionally. A speedy and efficient way to book a cruise. Have booked through Cruise 118 on several occasions and never had any complaints.”

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Posted 1 year ago

“Mr Dale Robinson was you representative who I dealt with today. I was very happy with his professionalism and kindness.”

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Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews