Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,730 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I booked the cruise I told the salesman that I wanted a stateroom near the centre of the ship but was sold one right at the front I’ve sent 2 emails but haven’t received a reply as I had to upgrade”

Helpful Report

Posted 4 years ago

Hello Mr Kellinger, Thank you for your recent review, we are a customer focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that Hannah contacted you by phone and I hope that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Great service, the staff are very helpful and knowledgeable. Booking what I wanted was so simple and straight forward. I would highly recommend using cruise118 for peace of mind 👍.”

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Posted 4 years ago

“Excellent, friendly service with all queries answered and fast efficient confirmation.”

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Posted 4 years ago

“Having dealt with Stacey before I was confident we would get the best possible service she is pleasant, helpful and very professional”

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Posted 4 years ago

“Having dealt with Stacey before I was confident we would get the best possible service she is pleasant, helpful and very professional”

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Posted 4 years ago

“Excellent service from Karoline, she went out of her way to give me all the details I needed, her information & guidance was all I needed in my decision to book our cruise with Cruise118, very impressed so far.”

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Posted 4 years ago

“Very professional, friendly service.”

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Posted 4 years ago

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Posted 4 years ago

“Booking was easy, taking your money even easier, getting in contact after booking FORGET IT! Cannot log on to "My booking" Cannot find "Live chat" Tried to phone the already booked number at 4.00pm to be told they are now closed. Happy now to cancel my cruise with them but probably could not get my money back.”

Helpful Report

Posted 4 years ago

Dear Mr Smith, I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“Friendly and professional Booking agent was very knowledgeable and understood my preferences Thanks”

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Posted 4 years ago

“I would never book with another company cruise118 are A1 and always look after me when i book”

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Posted 4 years ago

“Perhaps Covid-19 advice for cruise travel could be better tailored and up dated much quicker. Some of the advice on your and p&o sites date back to a 12 months ago. I appreciate Covid-19 measures can change very quickly be even so wading through the same information time and again is not helpful. I for one haven’t been living on the moon for the last couple of years. Relevant and up to date information pleased. Also for first time cruiser’s to bring a small cabin size suitcase for last night clothing as suitcases our collected before full night onboard. We were first time cruisers a few years again and were not told that suitcases had to be packed and ready to be collected by 6 or 9 o’clock evening before. We struggle d and had to put our remaining clothes in a couple of carrier bags but was very annoyed as did not know this.”

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Posted 4 years ago

“Excellent service, very helpful with finding us the perfect holiday for my husbands 60th birthday next year. Thank you”

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Posted 4 years ago

“Cheaper than Iglu and P and O direct, so highly impressed, quick and easy to follow when booking online.”

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Posted 4 years ago

“Daniel has done a very good job, getting just what I wanted plus some unexpected promotional benefits.”

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Posted 4 years ago

“Recommend booking with Cruise118, everyone is super helpful Daniel Norris was especially helpful and got me a great deal. The booking a straightforward and efficient”

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Posted 4 years ago

“Laura Chisnall was fantastic! She was experienced and so helpful with all our enquiries. Excellent service, price and we would highly recommend.”

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Posted 4 years ago

“Rebecca Rimmer worked her normal “magic” and took care of our booking. Highly recommended, excellent service. Have recommended to numerous friends who gave subsequently booked.”

Cruise118.com 5 star review on 13th March 2022

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Posted 4 years ago

“Very disappointed with the after-sale experience. Tried to get through on their after-sales telephone, but kept on hold for 45 minutes, and then gave up. I had to 'pretend' to be a new sales lead to get any response!”

Helpful Report

Posted 4 years ago

Thank you for your review,. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry that you had to call a new sale line, out customer service lines are extremely busy at the moment. Rest assured your comments have been noted in full on your review. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 4 years ago

“This is the first time I have used Cruise 118 and was really impressed. Richard was very helpful and efficient and made the whole process really easy. I later had a query and when I emailed him he sorted it out immediately.”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,730 reviews