Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,386 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,386 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit disappointed that the website offers were not available and the ones that were available were at a higher price than advertised. The advisor, however, took time to find us another cruise and a cabin that was right for us, and even took time to chat about my past cruises”

Helpful Report

Posted 4 years ago

“Very helpful staff, giving lots of information. Made me feel very comfortable on the phone. I would highly recommend them.”

Helpful Report

Posted 4 years ago

“I must say this was my second company I spoke to about looking for a cruise for some very personal reasons! The first company I spoke to were the total opposite to what my experience was with Sam! He let me take my time and explain my reasons for looking for a cruise. I told him what I wanted and he went through and found a few different options then came up with one that ticked all the boxes, as he promised he would! Sam was patient, very understanding, actually listened to what my requirements were…… his what I would call “his bedside manor was superb”. Sam used all his experiences and knowledge off cruising himself and off course with his job to find exactly what I wanted! Thank you Sam from the bottom of my heart for helping me in the way you did and taking as much time as I needed !”

Helpful Report

Posted 4 years ago

“Daniel was extremely helpful and professional during the booking process.”

Helpful Report

Posted 4 years ago

“Very efficient & helpful, answering lots of questions.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I always book our cruises with cruise118.com”

Helpful Report

Posted 4 years ago

“The staff are always very courteous and helpful and prices are competitive. I have one gripe though and that is the lack of clarity in the breakdown of costs relating to different parts of packages. We have received invoices that don't add up and have never been able to get hold of a clear statement of what we owe and what credits we have from cruises that have been cancelled due to covid.”

Helpful Report

Posted 4 years ago

Dear David We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us. I have passed your query over to our service team so that they can investigate the matter in full, they will contact you shortly to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated. Kind regards Customer relations

Posted 4 years ago

“What a fantastic company. So easy to deal with and so professional. Nothing was too much effort for them. They were able to give sound advice and managed to save us money too. I cant”

Helpful Report

Posted 4 years ago

“Lorraine my concierge was helpful, efficient and friendly. I was very satisfied with the service and advice I received. Thank you.”

Helpful Report

Posted 4 years ago

“I had to amend a booking and the rep Chris Carter was very very helpful and considerate”

Helpful Report

Posted 4 years ago

“Very efficient and very helpful. Everything was explained.”

Helpful Report

Posted 4 years ago

“our Caribbean cruise had to be cancelled because of Covid - Jennifer assisted us in rebooking a cruise for June in the eastern Mediterranean with a great deal of patience, pleasantness and good humour”

Helpful Report

Posted 4 years ago

“Excellent as always. Ryan Cunningham is a superb cruise concierge- nothing is too much trouble and he will explore stuff at your request.”

Helpful Report

Posted 4 years ago

“Called Rebecca this morning. She was very knowledgeable and helpful. Got exactly what I wanted. Very please with the package I got.”

Helpful Report

Posted 4 years ago

“Rachel, cruise concierge, is excellent. She is very knowledgable, professional, and reliable. Certainly knows her subject and I wouldn’t book with anyone else.”

Helpful Report

Posted 4 years ago

“Shelley was very knowledgeable and patient with all our questions reg our cruise. Called us back when said she would. Brilliant service 👍”

Helpful Report

Posted 4 years ago

“I was unable to book online due to a technical issue however I phoned and my booking was taken over the phone by a very friendly helpful member of staff who honoured the online price”

Helpful Report

Posted 4 years ago

“In a world where most customer service has all but disappeared - Cruise118 & Estelle in particular have recently excelled. Leaves us with no hesitation to return with further custom, thankyou for excellent & timely communication.”

Helpful Report

Posted 4 years ago

“Our cruise concierge Sam Richardson was very helpful throughout the booking process and was patient in dealing with our needs and change of plans. Very friendly and informative and shared his experience of having been on the cruise we chose. Replied promptly to emails with follow up phone calls. Excellent service”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,386 reviews