Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Georgina was excellent . She was very knowledgable and gave excellent advice and opinion. She called back when she said she would and took me through the booking with ease . Top service.”

Helpful Report

Posted 2 years ago

“Jess has been excellent in making the necessary amendments to my booking. Quick responses and very professional. Many thanks Jess.”

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Posted 2 years ago

“Shelly was amazingly helpful finding us the right cruise at an great price. I can’t recommend highly enough. Will definitely book through them again.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Shelley was incredibly helpful in answering all my questions, made even more special as I called her just as she was finishing work and therefore worked into her own time.”

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Posted 2 years ago

“Jessica Adams was very understanding of our reason to cancel upcoming Cruise, at fairly short notice, without applying further penalties. Thank you Jess - hope to speak to you again. JC”

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Posted 2 years ago

“I would never make a booking with Cruise 118 again they are not transparent at all. My wife booked a cruise to the Caribbean on a Saturday and for reasons out of her control had to cancel the next day Sunday only to be informed by Cruise 118 that we would lose our deposit of £550. When I challenged them regarding the heavy penalty they informed me it was in their T&C's which they hadn't explained to my wife. You would have thought some common-sense would have prevailed however that wasn't the case. It transpired they immediately paid the £550 to P&O Cruises who wouldn't given them the deposit, so they expected us to forgo the deposit. I rang P&O and explained the less than transparency of Cruise 118 and they didn't care, they had the deposit and were happy to resell the cabin to another buyer. When purchasing, the creditcard used was in my name only and no permission was ask of me and the T&C's were never disclosed. I complained to my creditcard company who sided with me and got our money back, the full £550. They were wondering why Cruise 118 hadn't asked P&O to return the monies to them. Cruise 118 wanted me to claim on my insurance and we wonder why are insurance polices are all going up. I have now received a letter, totalling ignoring or accepting a less than transparent sell, intimidating us so I have issued a stop & cease letter. The government have a paper 'Holiday deposits and cancellation fees - are you being treated fairly?' a very good read for customers and illustrates the less than transparent selling within the Cruise industry. We have always used Royal Caribbean when sailing and have never experienced anything like this before. 'Was it because we used an agent' as was referred to me by P&O customer service, makes you wonder”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback, we would like to look into this further. Please could you email our customer relations team with details of the booking so that we can look into this: customer.relations@worldtravelholdings.co.uk

Posted 2 years ago

“Had advisor called Daniel who definitely knows his job he did exactly what I wanted without any fuss or confusion that several other companies couldnt or wouldnt do. He even compared prices with his company versus straight to cruise company and saved us money. If this is the level of professionalism company highly recommended which it was by good friends who have used numerous times. Will definitely use again.”

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Posted 2 years ago

“Absolutely amazing service by Daniel.I would highly recommend this man for his knowledge,persistence to make the customer happy.He is a credit to cruise 118 .Thank you so much Daniel 😊”

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Posted 2 years ago

“This was our first time using Cruise118 and we had the best service from Rebecca. She was wonderful in returning calls and making sure we got the date and room category we wanted at the best price.We will definitely come back to her for future cruise travel. Dr. Inger Jensen”

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Posted 2 years ago

“First time customers with Cruise118. We dealt with a lovely young lady called Karoline and both my husband and myself were blown away by her expertise and her mission to get us the best deal possible in so many ways. She was wonderful and the experience with Karoline has assured that we will use Cruise 118 again, hopefully with the lovely lady herself.”

Helpful Report

Posted 2 years ago

“On the day previous to my booking an unnamed young lady failed to phone me at 2.30pm as promised. Rachel quickly went through the booking process and left me full of confidence that my cruise was booked and that I had done the right thing in returning to CRUISE118”

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Posted 2 years ago

“Robyn was very helpful and friendly. Checked out everything I asked her to. Sent me an insurance link for insurance for the trip when asked her about holiday insurance.”

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Posted 2 years ago

“Professional”

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Posted 2 years ago

“Georgina was very helpful,called us back when she said she would and completed our booking very satisfactorily.”

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Posted 2 years ago

“I have just booked a cruise with Georgina, I was very nervous because it’s my first solo holiday, she made sure I got what I wanted in a holiday and made sure I was happy with the idea! she was very helpful and professional… I’m now very excited thanks for your help Georgina your a star!! 🤩”

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Posted 2 years ago

“Robyn was very helpful, efficient and friendly, couldn't fault the service she provided - thank you!”

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Posted 2 years ago

“First time booking with Cruise118, and very pleased with the result! A saving on the cruise website price, and really helpful, friendly service from Andrea McDiarmid, who compared prices and cabins, and made the booking for me. Thanks, Andrea!”

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Posted 2 years ago

“We have been dealing with Jessica Adams who has been extremely helpful and understanding with our needs. Very professional and polite. I would recommend her to anyone.”

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Posted 2 years ago

“Jess was very knowledgeable and helpful. She went above and beyond with her advice.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews