Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just completed the booking formalities with Robyn Wild. Right from the start she was very polite, patient and very helpful. She never once put forward additional items of 'saleable items' before me. More than that, she was a very good listener and complied only with what I requested. She had a natural gift of making the prospective customer feel that he/she is free to choose without persuasion or coercion and in command. I am looking forward to my cruise in a few weeks time.”

Helpful Report

Posted 2 years ago

“Very helpful hope to book more cruises in the future”

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Posted 2 years ago

“Always great to book our holidays with you”

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Posted 2 years ago

“Robyn gave us an excellent level of service on the phone. She was very helpful,patient and was able to answer any questions we had. With her help we booked our cruise . Many thanks”

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Posted 2 years ago

“Robyn, thanks for getting this over the line, you were patient and helpful and took stupid qns (did I really ask you about the Tesco clubcard?!) in your stride. Most of all, you didn't try to pressure me, and I felt comfortable placing the order with you.”

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Posted 2 years ago

“Joanne, thank you so much you were polite, considerate and did exactly what we requested. Saved us a lot of money by refaring cruise, same cabin at considerably cheaper. What a star, a credit to the organisation.”

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Posted 2 years ago

“Had online chat with Mollie, and she sorted out a problem with a booking I had. They are all so helpful.”

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Posted 2 years ago

“Very easy to get around the site. I had a couple of hiccups where I had put in the wrong email address which you quickly sorted and Georgia was very helpful when I made another mistake.”

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Posted 2 years ago

“Shelley from Six Star Cruises was really helpful and went out of her way to find the best flight and cruise package for us. She also found our Azamara Circle numbers which saved me having to contact them. So far so good.”

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Posted 2 years ago

“I have been very happy with Cruise118 until a cruise line cancelled my cruise and I tried to sort out the replacement one. I understand that some cruise lines are very slow to response and thus make it harder for agents but it has been 2 months now and I am getting nowhere. Better yet, the Cruise118 person who was talking on my behalf to the cruise line left the company and my case hasn't been passed to anyone. I only found out about it when I sent an email asking for an update. Not the greatest experience if things go wrong...”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. A member of our customer relations team has contacted you in order to resolve your query. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 2 years ago

“Very easy to get around the site. I had a couple of hiccups where I had put in the wrong email address which you quickly sorted and Georgia was very helpful when I made another mistake.”

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Posted 2 years ago

“Very easy to get around the site. I had a couple of hiccups where I had put in the wrong email address which you quickly sorted and Georgia was very helpful when I made another mistake.”

Helpful Report

Posted 2 years ago

“Recently booked a Celebrity cruise. Michelle was extremely helpful and patient with all our questions.”

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Posted 2 years ago

“Did not have to wait long before speaking to someone . Took trouble to find answers to my questions”

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Posted 2 years ago

“This is the first time I have used cruise 118.i was very impressed with Shelly s cruise knowledge. She went a step further making sure I got the best possible cabin at the best possible price.. I'm a very happy customer 😁”

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Posted 2 years ago

“I have booked with Cruise118 many times and have always found them to be very professional, knowledgeable, helpful and friendly.”

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Posted 2 years ago

“I've just booked my First Cruise with Shelly Brackenbury she was Excellent And I'm very Happy to have got her on the phone to Help me! Out of 10 I would give her at least 15 😀”

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Posted 2 years ago

“Lexi is only interested in getting the cruise you want rather than just selling any cruise.always a pleasure to talk to and reason i use cruise 118”

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Posted 2 years ago

“Kim was efficient , polite and very helpful. The process was very easy.”

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Posted 2 years ago

“Rachel was very helpful and friendly. All my questions were dealt with successfully and would definitely book with 118 again.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews