Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Hayleigh who was professional and kindly throughout our booking process. She was well informed and talked me through all the options. A real credit to Cruise 118!”

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Posted 2 years ago

“Had an emergency query before cruise with Azamara Jess on the case straight away Would not use anyone but Six Star used them for years”

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Posted 2 years ago

“Very helpful throughout.”

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Posted 2 years ago

“I had a lovely experience booking our cruise with Jennifer who was very friendly and professional and also managed to hold a conversation with me while finding out all the information I needed. Excellent experience and a good price. I will contact Jennifer at Cruise118 for our next cruise.”

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Posted 2 years ago

“Hayleigh was excellent, she took her time to help us with the booking, providing us with options we had not considered. She went over and above expectations finding my partners celebrity number and adding that to the booking after the call. True demonstration of customer service. She is a credit to your organisation”

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Posted 2 years ago

“Cruising within 24 hrs minus the ATOL Certificate.....Jessica sorted the problem out immediately. Well done”

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Posted 2 years ago

“Hayleigh was a great help with our booking, she spent time ensuring everything met our needs. Offered alternative options that we had not considered and went above and beyond in finding my partner’s loyalty number to add to our booking. She’s a great asset to 118.”

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Posted 2 years ago

“I called Cruise118 to enquire about a cruise that we had seen online for the Sky Princess. Our cruise concierge was Emma Owens was very helpful in getting the cruise booked, and was very pleasant, friendly and efficient. We are now looking forward to the cruise and are happy that we have Emma to ask if we need to make any further enquiries about its progress.”

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Posted 2 years ago

“So far Katie and Robyn have been very helpful.I tried outher companies without success.Katie said not to worry ed i will find you a cruise that suits you and she done exactly that. Thanks to the team”

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Posted 2 years ago

“Jess provided excellent service.”

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Posted 2 years ago

“Rachel was very helpful and found us the cruise and cabin we needed.”

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Posted 2 years ago

“Jessica has been extremely helpful and has responded back expediently.”

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Posted 2 years ago

“What a pleasure, to have all my questions answered quickly, and with helpful advice to boot. Robyn is a rising star, very thorough and concise, SHE GETS A TEN, cruise booked can`t wait.”

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Posted 2 years ago

“All my dealing with this company have been completely positive from the booking process to the follow ups. Agents are patient, helpful and proactive in anticipating their clients needs and concerns. My last interaction was with Jess to whom all the above comments apply.”

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Posted 2 years ago

“Rachel is amazing - so helpful!”

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Posted 2 years ago

“Again very good service, professional and very helpful. The cruise price was very good and aslo added extras.”

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Posted 2 years ago

“Robyn Wild was amazing! Told her everything I wanted to be included and she offered a brilliant package which not only included more but also cheaper than when I had priced up myself!! So helpful and even though I was going to take time to think on it I didn’t want to as knew it was the perfect package! Thank you so much for your help Robyn, done 2 cruises before both booked directly with the cruise line but won’t be now will be coming here :)”

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Posted 2 years ago

“Jess was excellent in dealing with our cancellation due to medical reasons”

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Posted 2 years ago

“Booked our last 3 Caribbean cruises with Cruise118. This time through Dale R, having Informed him of our requirements. He rang back within the hour having met our needs & we were all sorted very quickly. I've found cruise118 staff excellent to deal with. Thanks Dale, a credit to the company.”

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Posted 2 years ago

“Fast response and careful review. Thank you.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews