Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel was very helpful and found us the cruise and cabin we needed.”

Helpful Report

Posted 2 years ago

“Jessica has been extremely helpful and has responded back expediently.”

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Posted 2 years ago

“What a pleasure, to have all my questions answered quickly, and with helpful advice to boot. Robyn is a rising star, very thorough and concise, SHE GETS A TEN, cruise booked can`t wait.”

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Posted 2 years ago

“All my dealing with this company have been completely positive from the booking process to the follow ups. Agents are patient, helpful and proactive in anticipating their clients needs and concerns. My last interaction was with Jess to whom all the above comments apply.”

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Posted 2 years ago

“Rachel is amazing - so helpful!”

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Posted 2 years ago

“Again very good service, professional and very helpful. The cruise price was very good and aslo added extras.”

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Posted 2 years ago

“Robyn Wild was amazing! Told her everything I wanted to be included and she offered a brilliant package which not only included more but also cheaper than when I had priced up myself!! So helpful and even though I was going to take time to think on it I didn’t want to as knew it was the perfect package! Thank you so much for your help Robyn, done 2 cruises before both booked directly with the cruise line but won’t be now will be coming here :)”

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Posted 2 years ago

“Jess was excellent in dealing with our cancellation due to medical reasons”

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Posted 2 years ago

“Booked our last 3 Caribbean cruises with Cruise118. This time through Dale R, having Informed him of our requirements. He rang back within the hour having met our needs & we were all sorted very quickly. I've found cruise118 staff excellent to deal with. Thanks Dale, a credit to the company.”

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Posted 2 years ago

“Fast response and careful review. Thank you.”

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Posted 2 years ago

“Thanks Kayleigh for your help. Super friendly and knowledgeable. Great price too 🙌🛳️🌴”

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Posted 2 years ago

“We have been cruising with 118 and celebrity for many many cruises but the last cruise in September was so disappointing We usually cruise the Caribbean but my husband of 78 found the last cruise travel took it out of him so we booked a Mediterranean cruise out of Barcelona. Our journey out was fabulous but coming home was so so bad they changed our flight and had a 8 hour wait for our flight not good and we now wished we had booked our own flights”

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Posted 2 years ago

Thanks for taking the time to share your feedback. We're sorry to hear this, it appears that you have spoken with our customer relations team who have looked into this for you and have advised that your flights were provided by the cruise line and not us, the change in flight times was a change from the airline. We're sorry for the inconvenience and have taken your feedback onboard to share with the cruise line.

Posted 2 years ago

“The people I have spoken to have been excellent”

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Posted 2 years ago

“This really concerns your website, the search by date does not seem to work if for example looking for trips in 2024. I have tried several times and each time the date defaults to the current date range or when it does eventually accept a year of 2024 for the month it does not find any trips. I have a screen shot this happens for multiple cruise lines. Other search engines have shown voyages in this date range, T he date default keeps happening.”

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Posted 2 years ago

Thank you for taking the time to share your feedback and for bringing this to our attention, we have passed your comments on to our web team to investigate this further.

Posted 2 years ago

“We have previously booked cruises with other agents. 118.com has been by far the most helpful, easiest to contact and nicest to deal with. We will definitely use them going forward. Their Prices are very good. Since booking I have contacted them a few times with enquiries. They have been professional and very helpful each time. Cruise Advisor Jess Adams was exceptionally helpful and went above and beyond to assist me with my enquiries. A real ambassador for your company. Everything was made easy with 118.com. and their well trained advisors.”

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Posted 2 years ago

“Great cruise-booking experience today with Hayleigh. She made the whole booking experience really easy and was very helpful sorting out flights from Leeds. Absolutely everything I wanted. Great service and I will definitely use Cruise118 again.”

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Posted 2 years ago

“I prefer to book with Shelley at cruise118 if at all possible and she can compete on price which she will always try to do . She is very patient and caring”

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Posted 2 years ago

“What a joy to have a colleague like Robyn. This is the second time she has dealt with a booking for us. So friendly and courteous to say nothing of her competence and patience. Should be more of them in this world. So, thank you Robyn, regards Sam and Anne McGreevy.”

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Posted 2 years ago

“When calling, outstanding customer service given by person who answered the call. Efficient phone system, got me through to the original concierge i spoke to initially”

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Posted 2 years ago

“Really helpful and knowledgeable staff.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews