Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Kayleigh for your help. Super friendly and knowledgeable. Great price too 🙌🛳️🌴”

Helpful Report

Posted 2 years ago

“We have been cruising with 118 and celebrity for many many cruises but the last cruise in September was so disappointing We usually cruise the Caribbean but my husband of 78 found the last cruise travel took it out of him so we booked a Mediterranean cruise out of Barcelona. Our journey out was fabulous but coming home was so so bad they changed our flight and had a 8 hour wait for our flight not good and we now wished we had booked our own flights”

Helpful Report

Posted 2 years ago

Thanks for taking the time to share your feedback. We're sorry to hear this, it appears that you have spoken with our customer relations team who have looked into this for you and have advised that your flights were provided by the cruise line and not us, the change in flight times was a change from the airline. We're sorry for the inconvenience and have taken your feedback onboard to share with the cruise line.

Posted 2 years ago

“The people I have spoken to have been excellent”

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Posted 2 years ago

“This really concerns your website, the search by date does not seem to work if for example looking for trips in 2024. I have tried several times and each time the date defaults to the current date range or when it does eventually accept a year of 2024 for the month it does not find any trips. I have a screen shot this happens for multiple cruise lines. Other search engines have shown voyages in this date range, T he date default keeps happening.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback and for bringing this to our attention, we have passed your comments on to our web team to investigate this further.

Posted 2 years ago

“We have previously booked cruises with other agents. 118.com has been by far the most helpful, easiest to contact and nicest to deal with. We will definitely use them going forward. Their Prices are very good. Since booking I have contacted them a few times with enquiries. They have been professional and very helpful each time. Cruise Advisor Jess Adams was exceptionally helpful and went above and beyond to assist me with my enquiries. A real ambassador for your company. Everything was made easy with 118.com. and their well trained advisors.”

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Posted 2 years ago

“Great cruise-booking experience today with Hayleigh. She made the whole booking experience really easy and was very helpful sorting out flights from Leeds. Absolutely everything I wanted. Great service and I will definitely use Cruise118 again.”

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Posted 2 years ago

“I prefer to book with Shelley at cruise118 if at all possible and she can compete on price which she will always try to do . She is very patient and caring”

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Posted 2 years ago

“What a joy to have a colleague like Robyn. This is the second time she has dealt with a booking for us. So friendly and courteous to say nothing of her competence and patience. Should be more of them in this world. So, thank you Robyn, regards Sam and Anne McGreevy.”

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Posted 2 years ago

“When calling, outstanding customer service given by person who answered the call. Efficient phone system, got me through to the original concierge i spoke to initially”

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Posted 2 years ago

“Really helpful and knowledgeable staff.”

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Posted 2 years ago

“Great service from Cruise118. Highly recommend if you want a hassle free holiday. Thanks again”

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Posted 2 years ago

“Jessica has been super helpful getting me organised as it’s my first cruise. Thank you so much 😁”

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Posted 2 years ago

“Very good service as they contacted me immediately when there was a problem with my flights and sorted everything out plus answered my questions.”

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Posted 2 years ago

“Robyn was friendly, knowledgeable and helpful with my initial enquiry and booking today both on chat and then phone call. Excited about my holiday now. Very happy with the service”

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Posted 2 years ago

“Good day I am very pleased with the level of service i recieved today. all my queries were dealt with care and consideration. Best wishes. catherine Roberts”

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Posted 2 years ago

“Brilliant service, I had a query which I sent to Jessica and it was dealt with immediately, quick, efficient service, thanks a million.”

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Posted 2 years ago

“What an excellent company! The chap I was dealing with (Daniel) was extremely attentive and VERY patient. I have never cruised before and he gave me lots of tips plus pitfalls to avoid. I would definitely recommend Cruise 118.”

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Posted 2 years ago

“Jessica Adams, the customer service operative, was so incredibly helpful when I needed help after P&O changed the flight I was on, so premium economy was no longer available. She contacted P&O and, although they would not put me on a flight which had premium economy, she did arrange for them to refund me the cost of the flight upgrade and also to change the cruise to the following year. The original booking agent, Karoline, was so friendly and helpful as well. Great service!”

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Posted 2 years ago

“Unfortunately due to illness we have had to cancel our cruise. I have to say that Jess Adams, Customer Service Concierge has been most helpful in guiding us through the cancelation procedure. Mrs. S. Wilding.”

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Posted 2 years ago

“Jessica has been extremely helpful on all calls and responded quickly”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews