Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Cruise118. Highly recommend if you want a hassle free holiday. Thanks again”

Helpful Report

Posted 2 years ago

“Jessica has been super helpful getting me organised as it’s my first cruise. Thank you so much 😁”

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Posted 2 years ago

“Very good service as they contacted me immediately when there was a problem with my flights and sorted everything out plus answered my questions.”

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Posted 2 years ago

“Robyn was friendly, knowledgeable and helpful with my initial enquiry and booking today both on chat and then phone call. Excited about my holiday now. Very happy with the service”

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Posted 2 years ago

“Good day I am very pleased with the level of service i recieved today. all my queries were dealt with care and consideration. Best wishes. catherine Roberts”

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Posted 2 years ago

“Brilliant service, I had a query which I sent to Jessica and it was dealt with immediately, quick, efficient service, thanks a million.”

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Posted 2 years ago

“What an excellent company! The chap I was dealing with (Daniel) was extremely attentive and VERY patient. I have never cruised before and he gave me lots of tips plus pitfalls to avoid. I would definitely recommend Cruise 118.”

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Posted 2 years ago

“Jessica Adams, the customer service operative, was so incredibly helpful when I needed help after P&O changed the flight I was on, so premium economy was no longer available. She contacted P&O and, although they would not put me on a flight which had premium economy, she did arrange for them to refund me the cost of the flight upgrade and also to change the cruise to the following year. The original booking agent, Karoline, was so friendly and helpful as well. Great service!”

Helpful Report

Posted 2 years ago

“Unfortunately due to illness we have had to cancel our cruise. I have to say that Jess Adams, Customer Service Concierge has been most helpful in guiding us through the cancelation procedure. Mrs. S. Wilding.”

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Posted 2 years ago

“Jessica has been extremely helpful on all calls and responded quickly”

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Posted 2 years ago

“We were very pleased in the way that Jess handled our query regarding our crown and anchor status, she was very pleasant, patient and very helpful in answering any questions that we were unsure of regarding our upcoming cruise.Thank you Jess”

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Posted 2 years ago

“I was assisted very ably and patiently by Jessica Adams who sorted out passport difficulties I was getting with my inbound flight at end of my cruise which begins in 2days.”

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Posted 2 years ago

“Jess was very patient and explained everything clearly and was very helpful.”

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Posted 2 years ago

“Very helpful had the time to listen to me”

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Posted 2 years ago

“Spoke to Shelly who assisted me in booking my P&O Cruise. She was very friendly, helpful and thorough, answering all my questions. I was extremely impressed by the customer service that I received. Many thanks Shelly 🙏”

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Posted 2 years ago

“Spoke with Cruise 118 rep Jennifer Stevenson today who was most helpful in assisting me to book a cruise in the Baltic. Extremely knowledgeable and had personal experience of the cruise ship we had selected. She was able to answer all my questions and advised on things that I hadn’t considered. With a pleasant sense of humour, she was a delight to talk to and a good ambassador for Cruise 118”

Helpful Report

Posted 2 years ago

“JUST RETURNED TO CRUISE 118 AFTER A FEW YEARS AWAY. MY CONTACT WAS DALE ROBINSON WHO I MUST SAY WAS GREAT TO DEAL WITH. CHECKED A NUMBER OF CRUISES FOR US AND THEN SORTED THE ONE WE DECIDED UPON. VERY PATIENT, VERY FRIENDLY AND PLEASANT. LOOK FORWARD TO BOOKING WITH HIM AGAIN. KEEP UP THE GOOD WORK DALE.”

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Posted 2 years ago

“Amazing we've just booked our first Cruise since 2018 with Jen at Cruise118 really helpful and now just looking forward to the next adventure. Thank you.”

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Posted 2 years ago

“Great knowledge”

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Posted 2 years ago

“Care if booking RCI from Ravenna with Royal. Just back from a lovely cruise on RCI Explorer which was spoilt at the end by the Captain diverting to Trieste falsely blaming the weather, saying no ships could dock at Ravenna. Cruisemapper.com clearly showed Marella Explorer 2 in Ravenna and the BBC app weather showed it to be fine. This then meant getting up at 3AM for a 4.5hr coach trip at 4AM to Bologna for a 12.50PM flight. No drinks or comfort breaks were offered and nor are Cruise118 or Royal that bothered! Also, Cruise118 did not apply onboard credit so I had to waste time out of the holiday sorting that out. We shall not be booking with Cruise118 or Royal again sadly.”

Helpful Report

Posted 2 years ago

Thank you for your review, I am sorry that you had a need to contact us during your sailing regarding your onboard credit, I can see that this was rectified swiftly by our Customer Relations team. It is unfortunate that your cruise line had to change the port for disembarkation, we fully sympathise that you were impacted by a longer transfer than expected, these types of changes are made with passenger safety being a priority. I note that we have reimbursed you the expenses incurred for refreshments and cost of phone calls as a gesture of goodwill. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer Relations

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews