Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ellie was very polite, professional and friendly. She had a lovely friendly demeanour on the phone and went out of her way to be helpful regarding our booking. Thank you Ellie. Look forward to speaking to you again :)”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was very polite, professional, and friendly when booking your cruise. We are very glad to hear that Ellie had a lovely friendly demeanour on the phone and went out of her way to be helpful. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“We have booked our holiday for December '25 with Cruise118 today. Hannah, who helped us today was very helpful and patient as we were unsure of what we wanted to do regarding the booking. There was no pressure from Hannah, only a very helpful service.”

Helpful Report

Posted 9 months ago

Hello Sharon Thank you so much for your review, Cruise118 are very happy to receive your feedback comments, thank you for taking the time to let us know that Hannah was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Jennifer who we booked our cruise with had been very helpful, to meet our needs Even though I was asking so many questions . She was very reassuring . Denise Robinson”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jennifer was very helpful when booking your cruise. We are very glad to hear that Jennifer answered all your questions and reassured you. Rest assured your review will be passed on to Jennifer and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Robert one of you agents has dealt with my booking, nothing was too much trouble, he went the extra mile to ensure I was completely happy with everything. Cruise 118 should be proud of their employees as they are a credit to the company.”

Helpful Report

Posted 9 months ago

Dear Valued Guest. Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad that Robert went the extra mile to ensure that you were completely happy with everything. We certainly do have a fabulous sales & service team at Cruise 118. Rest assured your very kind comments will be forwarded to Robert and his manager. Thank you once again. Kind Regards Customer Relations.

Posted 9 months ago

“Excellent help from Shelley, and booking easy. A previous booking i had to cancel due to ill health was dealt with efficiently and i received the documentation to provide for my insurance company without delay. Latest booking confirmation came through swiftly. Many thanks to Cruise 118”

Helpful Report

Posted 9 months ago

Dear Sharon Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent Shelley was when booking your cruise. Its lovely to hear we provided an efficient service for your previous booking. Rest assured your review will be passed on to Shelley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 9 months ago

“Jen was very friendly and helpful, she also stuck to her word and called us when she said she would. We booked our holiday within a few hours it was that easy.”

Helpful Report

Posted 9 months ago

Dear Valued Guest, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad that you found Jen to be friendly and helpful and was able to call you back when advised. Rest assured your lovely comments will be forwarded to Jen and her manager. Thank you once again, kind regards. Customer Relations

Posted 9 months ago

“Booked a cruise with Cara who was extremely patient and helpful throughout the process. Lots of info as we are new cruisers Well pleased with the the whole service”

Helpful Report

Posted 10 months ago

Dear Linda Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was extremely patient and helpful when booking your cruise. We are very happy to hear that you were pleased with the service you received. Rest assured your review will be passed on to Cara her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Only just booked so will post again after our cruise but I dealt with Ellie who has been really helpful and made the process very easy. If you are looking to book, as =k for her! She has assured me she will support us through to the holiday and I have every confidence she will. She was a real help and very pleasant to speak with”

Helpful Report

Posted 10 months ago

Dear Phil Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was helpful and made the process easy when booking your cruise. We are very glad to hear that Ellie assured you of her support going forward and that she was pleasant to speak with and a real help. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Ellie was lovely, knowledgeable and patient, and gave a first class service when booking Norwegian fiords cruise with her today. Highly recommendable, this is the second time I’ve booked with 118.”

Helpful Report

Posted 10 months ago

Dear Patricia, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you you for sharing your booking experience with us. We are glad that Ellie was lovely, knowledgeable, patient and gave a first class service. Thank you for choosing to sail with us again! Rest assured your kind comments will indeed be forwarded to Ellie and her manager. Kind Regards Customer Relations.

Posted 10 months ago

“Just booked a cruise through cruise118.com.we have booked many cruises with different travel agents and never really had a problem.When we booked this cruise with 118 our agent was Daniel Norris I have got to tell you we have never had a agent work so hard for us to get the cabin and fights we wanted,I can recommend 118 to anybody thinking of a cruise.”

Helpful Report

Posted 10 months ago

Hello Thank you so much for your 5 star review! Cruise118 are very happy to receive a review of this nature, thank you for taking the time to let us know that Daniel was so helpful when helping you choose your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“A brilliant service from.Ellie. She has looked after our booking meticulously and beat the competitors best price. Thoroughly recommend Cruise118”

Helpful Report

Posted 10 months ago

Dear Mr Gilliat, Thank you for your 5* Review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience. We are delighted to hear that Ellie looked after you and was able to beat our competitors by offering a better price, that is what we love to hear! Rest assured your comments will indeed be forwarded to Ellie and her manager. Kind Regards Customer Relations.

Posted 10 months ago

“Christian’s was so very polite, patient and helpful after I called to say I couldn’t upload my oversized photos or adjust the sizes. She was so patient and knowledgeable and managed to send me details by email and advise me accordingly. Thanks once again.”

Helpful Report

Posted 10 months ago

Dear George, Thank your review for your review. Cruise 118 are always delighted to receive reviews of this nature. We would like to thank you for taking the time to share your recent experience with us. We are glad that Chritian was polite, patient and helpful and able to resolve your issue. Christian most certainly is an asset to our fab service team. Rest assured your lovely comments will be forwarded to Christian and her manager. Thank you once again. Customer Relations.

Posted 10 months ago

“jen was very helpful today in booking my cruise i now have two booked this year with cruise 118 and i used them last year”

Helpful Report

Posted 10 months ago

Dear Gloria Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was helpful when booking your cruise. Rest assured your review will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 10 months ago

“It did not make us happy, quite the opposite. The following is indicative of our experience on the Xmas 2024 Canaries and Portugal cruise. Firstly luggage took four hours to arrive at our suite.Commencing Xmas Eve, water leaked into our Queens Grill suite, lack of reserve suites in event of having to vacate ours as we did. Allocated a suite 4 corridors away from mid.ship, a 3-4 minute walk to appropriate lift to dining room etc.(We are both in our 80's). Butler service poor. Also ship left Southampton, Cunard being aware that a number of units in the thermal pool area were non functional when the ship left Southampton yet we were charged at the time of booking for its usage and were not informed prior to boarding of the defects. As regards priority disembarkation this was non existent and when collecting cases found one missing which took 30 mins to recover having been left in the wrong area. Overall this cruise was a disaster. Having cruised with Cunard on a number of occasions since the 90's, this ship is. very much below par for that cruise line. Badly designed , it's saving grace was the wonderful staff who unfortunately had to bear the brunt of other passenger's complaints..”

Helpful Report

Posted 10 months ago

Hello Thank you for your review and for taking the time to leave your comments, we are sorry to hear of the issues experienced on your sailing with Cunard, should you wish to discuss this further please contact us on the following email address along with your booking reference, customer.relations@worldtravelholdings.co.uk and we will be happy to assist you. Many thanks Kind Regards Customer Relations

Posted 10 months ago

“Jen was lovely and keept trying to push and get what me and my nana was looking for over the moon with the price thanks very much for help on this on Jen 😊”

Helpful Report

Posted 10 months ago

Dear Jamie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was lovely and that she pushed to get exactly what you were looking for when booking your cruise. We are very glad to hear that you are over the moon with the price. Rest assured your review will be passed on to Jen her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“No question is too much, you are not felt that you need to hurry, you get the full attention of the person assisting you and they are available throughout the journey from enquiry to booking and pre cruise support. We have just booked with Shelley since previously Sian, top service from both”

Helpful Report

Posted 10 months ago

Dear Caroline, Thank you for your 5* Review. Cruise 118 are always very happy to receive reviews of this nature. Thank you for taking the time to leave such a lovely review of the service you have experienced with us. We really do value your feedback and appreciate guests taking the time to leave such lovely comments. Rest assured your review will be shared with the team. Thank you once again. Kind Regards Customer Relations.

Posted 10 months ago

“Every detail I wanted from start to completion by Ellie Bridges was executed perfectly. She was so professional, knowledgable and enthusiastic from our first conversation, she couldn’t have helped in any way further than she did. Amazing young lady and brilliant at her job. Her customer care skills are phenomenal. I’m a pretty hard person to please but Ellie was just perfect. And I have my perfect cruise, visiting the islands I want and more in the ship I wanted, and with a fabulous cabin we chose. Thanks so much, never change Ellie!! Well done Cruise118, we are super happy and can’t wait for our date to go”

Helpful Report

Posted 10 months ago

Hello Lorraine Thank you so much for your lovely review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Ellie was so helpful when assisting with your cruise, I will certainly pass on your comments to Ellie and her manager who will both be delighted that you are so happy! Once again thank you for kind comments, it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“The booking was very easy. Robyn Wild was very helpful and put together good packages to Singapore and Bali with the Diamond Princess cruise to Malaysia in 2026. We were very impressed with their service. Plus they take Amex which was a bonus as Iglu cruises now not taking and we had stayed loyal to them . Not now we have discovered cruise 118.”

Helpful Report

Posted 10 months ago

Dear Elaine Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was very helpful and that you were impressed with the service received when booking your cruise. We are very glad to hear that you have now discovered Cruise118 and that booking your cruise was easy. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Shelley was really helpful and very friendly, she explained all the information great and also helped me get my MSC Voyage number. I always use Cruise118 to book as they are the best.”

Helpful Report

Posted 10 months ago

Hello Thank you so much for your kind review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Shelley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“Super support and advice from Rachel on our latest booking👍😎”

Helpful Report

Posted 10 months ago

Hello Thank you so much for your review, Cruise118 is very happy to receive a review of this nature, thank you for taking the time to let us know that Rachael was so helpful when assisting with your cruise, I will certainly pass on your comments to Rachael and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews