Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,147 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service They seem to know what they are talking about which makes it easy to book your cruise”

Helpful Report

Posted 2 months ago

Dear Russ, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you received excellent customer service and found our team knowledgeable and helpful throughout the booking process. Making cruise planning simple and straightforward for our customers is always our goal, so it is wonderful to know that this was reflected in your experience. We truly appreciate your kind feedback and look forward to helping you book your next cruise. Kind regards, Customer Relations

Posted 2 months ago

“Shelly was brilliant as usual got us every thing we asked for”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“First class service as usual with 118 my concierge was more than helpful and managed to get me a great price on a fabulous cruise she was professional and could answer all my queries I recommend 118 to my friend and she booked and was delighted with the service.”

Helpful Report

Posted 2 months ago

Dear Janet, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you received first class service once again from Cruise118. It is fantastic to know that your Cruise Concierge was able to secure a great price for your fabulous cruise while providing helpful, professional guidance and answering all of your questions. We are especially pleased to hear that you felt confident recommending Cruise118 to your friend and that they were equally delighted with the service they received. There is no greater compliment than a personal recommendation, and we truly appreciate your trust and support. Thank you for choosing Cruise118. We look forward to assisting you and your friends with many more memorable cruise holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“This is the 3rd time I've booked with this company, would highly recommend. Spoke with Daniel who was really helpful & booked the cabins i needed for myself & family .”

Helpful Report

Posted 2 months ago

Dear Julie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very easy to book preferred cabin on cruise as reduced price.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that you were able to secure your preferred cabin at a reduced price and that the booking process was easy and straightforward. Helping our customers find the right cruise, cabin, and value is always one of our top priorities. We appreciate your feedback and thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you with your future travel plans. Kind regards, Customer Relations.

Posted 2 months ago

“This was my first time booking with Cruise118, initially I went onto the live chat to ask a question which was answered by Sian. She then asked to call me which she did promptly, took all the information needed, rang the cruise line and called me straight back....booked! Simple and straightforward and Sian was so pleasant and friendly. Email follow ups prompt, would definitely use Cruise118 again.”

Helpful Report

Posted 2 months ago

Dear Gill, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your first booking experience with Cruise118 was such a positive one. It is great to know that Sian was able to assist you promptly, from answering your initial query via live chat through to securing your booking quickly and efficiently. We pride ourselves on providing a seamless and personal service, so we are thrilled that you found the process simple and straightforward. Your kind comments about Sian's friendliness, professionalism and prompt follow-up communications will be passed on to her. She will be delighted to know she made such a positive impression. Thank you once again for choosing Cruise118. We truly appreciate your recommendation and look forward to helping you plan another fantastic cruise in the future. Kind regards, Customer Relations

Posted 2 months ago

“Great to have so many opportunities on offer and Andrea found us exactly what we wanted. All very easy so far”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Kate Bradley was really amazing and so helpful. She went above and beyond to arrange every tiny detail of our cruise. Sadly we had to cancel at the last minute due to ill health but we will definitely book with her again.”

Helpful Report

Posted 2 months ago

Dear Janet & Ronald Bloom, Thank you, for taking the time to leave such a lovely review. We are delighted to hear that Kate provided such exceptional service and went above and beyond to help arrange every detail of your cruise. We were also very sorry to learn that ill health prevented you from travelling and hope that you are both doing well. Your kind words will mean a great deal to Kate, and we will be sure to share your feedback with her. We truly appreciate your trust in Six Star Cruises, and we look forward to helping you plan a future cruise when the time is right. Wishing you both the very best, and we hope to welcome you back soon. Kind Regards Customer Relations

Posted 2 months ago

“Chris was most helpful, knowledgable and patient. Top marks! From Douglas Field”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a lovely review!. We are delighted to hear that Chris was so helpful, knowledgeable and patient throughout your booking experience. Providing excellent customer service is something we take great pride in, so it is wonderful to know Chris made such a positive impression. We really appreciate your kind comments and look forward to helping you with your future travel plans. Kind regards, Customer Relations

Posted 2 months ago

“Seem less booking , very professional, friendly and knowledgeable regarding the cruise i was booking .”

Helpful Report

Posted 2 months ago

Dear Wendy Edwards, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your booking experience was so seamless and that our team was able to provide professional, friendly, and knowledgeable service throughout. We truly appreciate your kind feedback and are grateful that you chose Cruise118 for your cruise holiday. We hope you have an amazing time on your upcoming cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Great service very efficient friendly polite service from agent Scarlet Allen. Would recommend Cruise 118 for value for money as opposed to booking directly with cruise line”

Helpful Report

Posted 2 months ago

Dear Paul Smith, Thank you for taking the time to leave such a positive review. We are delighted to hear that Scarlett Allen provided you with friendly, polite and efficient service. Delivering excellent customer care and great value is something we pride ourselves on, so it is wonderful to know that your experience reflected this. We are especially pleased that you found booking through Cruise118 offered excellent value for money, and we truly appreciate your recommendation. We will be sure to pass your kind comments on to Scarlett, who will be thrilled to receive your feedback. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next adventure. Kind regards, Customer Relations

Posted 2 months ago

“Cruise 118 is definitely my go to for any future Cruises. Everything was explained in detail with no hidden surprises. Luggage, private transfers and gratituies were added to make it easier to enjoy our holiday. Kerry Bushall spoke at length with me helping to plan my holiday to get the most out of it, she was extremely knowledgeable and went the extra mile. I had difficulty getting on my manage my booking and a lady called Kate helped also. This is a trustworthy company that doesn't just take your money then you can't get hold of them...you can get through easily and they spend the time with you so your 100% happy. I would definitely recommend Cruise 118 to any fellow Cruise passengers.”

Helpful Report

Posted 2 months ago

Dear Katherine Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kerry and Kate recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“118 is my go to for cruises. Knowledgeable, helpful and always get me the best price.”

Helpful Report

Posted 2 months ago

Dear Jo Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Have booked a few cruises with cruise 118 now and always had fantastic service. Daniel was excellent , efficient, professional and sorted 2 new cruises for us. We will be back for more. Thank you cruise118”

Helpful Report

Posted 2 months ago

Dear Steven, Thank you for your fantastic review and for your continued loyalty to Cruise118. We are delighted to hear that you've booked several cruises with us and continue to receive fantastic service. It is especially wonderful to know that Daniel provided an excellent experience, combining professionalism and efficiency while helping you secure two new cruises. We will be sure to pass your kind comments on to Daniel, who will be thrilled to receive your feedback. Thank you for your continued trust in Cruise118. Knowing that you'll be back for more cruises is the highest compliment we could receive, and we look forward to helping you plan many more memorable holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“Katie was very helpful and professional supporting us with the booking and with a great price we would highly recommend Cruise 118 and definitely be using them for future cruises John and Wendy”

Helpful Report

Posted 2 months ago

Dear John and Wendy Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Waooh, your team is amazing.Right from agent Jacob to others too many to mention.You supported me throughout my bookings "as an old school", chosing the right cabin for me as this was my first time of cruising. I appreciate you all and keep on with the good work.”

Helpful Report

Posted 2 months ago

Dear Ajebola, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that Jacob and the wider team were able to support you throughout your booking journey, especially as this is your first cruise. Choosing the right cabin and navigating the many options available can feel overwhelming, so it is fantastic to know our team helped make the process straightforward and enjoyable for you. Your kind words about the support you received mean a great deal to us, and we will be sure to pass your feedback on to Jacob and the rest of the team. Thank you for choosing Cruise118. We hope your first cruise is everything you hope for and more, and we look forward to helping you plan many future cruising adventures. Kind regards, Customer Relations

Posted 2 months ago

“We are regular customers - the service is always great. Daniel this time was fabUlous!! Good humour and gave an additional discount!”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your wonderful review and for being such a valued repeat customer. We are delighted to hear that you continue to receive great service from Cruise118 and that Daniel made this booking experience particularly memorable. It is fantastic to know that his good humour, helpful approach and ability to secure an additional discount contributed to such a positive experience. We will be sure to pass your kind comments on to Daniel, who will be thrilled to receive your recognition. Thank you again for your continued loyalty and trust in Cruise118. We look forward to helping you plan many more amazing cruise holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“Customer service personnel Rachel was supportive and very helpful”

Helpful Report

Posted 2 months ago

Dear Ben, Thank you for taking the time to leave a review. We are delighted to hear that Rachel was supportive and very helpful during your experience with us. Providing excellent customer service is something we pride ourselves on, so it is wonderful to know Rachel made a positive difference. We will be sure to pass your kind feedback on to her, and we are sure she will be thrilled to receive your recognition. Thank you for choosing Cruise118. We look forward to assisting you again with your future cruise plans. Kind regards, Customer Relations

Posted 2 months ago

“Kirsty was excellent. Patient and gave clear options and suggestions. My only negative is the number of e ails that you bombard me with, so many that I have now opted out. Amore targeted approach may be more successful.”

Helpful Report

Posted 2 months ago

Dear Robert Bentinck Thank you for taking the time to leave your review. We are delighted to hear that Kirsty provided excellent service and that her patience, clear explanations and helpful suggestions made the booking process a positive experience for you. We will be sure to pass your kind comments on to her. We also appreciate your feedback regarding our email communications. Customer feedback is invaluable in helping us improve, and we understand your comments about the volume of emails received. Your suggestion for a more targeted approach has been noted and will be shared with the relevant team for consideration. Thank you once again for both your positive comments and constructive feedback. We value your support and hope to assist you with many more wonderful cruises in the future. Kind regards, Customer Relations

Posted 2 months ago

“Fantastic service from start to finish!! I’ve booked before with them, and wouldn’t hesitate to again!!☺️”

Helpful Report

Posted 2 months ago

Dear Anne Marie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Barry recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

Cruise118.com is rated 4.8 based on 16,147 reviews