Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caramel (Forsberg) was lovely. Very knowledgeable and extremely helpful with my booking. The cruise I have booked is a celebration and I want it to be special. Caramel helped me dot the it's and cross the it's in making it exactly what my sisters (who have never cruised before) will absolutely love. Cheaper than booking with RC so we could go for nicer rooms which I was able to choose. Thanks Cara & 118 too!! Already booked our family cruise with you guys in January '26 too!!”

Helpful Report

Posted 8 months ago

Dear Donna Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Outstanding customer service from Katie Lowe. Friendly and very efficient. Explained everything thoroughly and responded immediately to further queries”

Helpful Report

Posted 8 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear that you received outstanding service from Katie and that Katie was friendly, effecient, explained everything and responded to you immediately with any further queries. Rest assured your kind comments will be forwarded to Katie and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 8 months ago

“Robyn was very helpful from start to finish. She made our booking easy and efficient. Will definitely be using cruise118 again in the future.”

Helpful Report

Posted 9 months ago

Hello Phil Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robyn recently when assisting with your booking. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Very easy booking process and was all sorted in about 10 minutes very happy customer”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Ellie was very knowledgeable, friendly and efficient. It was a pleasure talking to her. She made the whole booking process so pleasurable and easy.”

Helpful Report

Posted 9 months ago

Dear Ms McGowan, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad that Ellie was very knowledgeable, friendly and efficient when assisting you with your booking. We are also very glad that Ellie made the process pleasurable and easy for you. Rest assured your kind comments will be forwarded to Ellie and her manager. Thank you once again, Kind Regards Customer Relations.

Posted 9 months ago

“Rachel, again, was wonderful. Giving us her excellent professional service finding us an acceptable cruise deal after 3 attempts to satisfy our needs and an acceptable cost. Thank you Rachel for your continued support, help and advice.”

Helpful Report

Posted 9 months ago

Dear Roy & Ann, Thank you for your 5* Review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us, it is always very much appreciated. We are glad to hear that Rachel was once again wonderful, excellent and professional whilst helping you find your perfect cruise at an acceptable cost. Rest assured your lovely comments will be forwarded to Rachel and her manager. Thank you once again. Customer Relations.

Posted 9 months ago

“Not sure if I already posted but just wanted to make sure that I give a shout out to Dale as I sit browsing how we do the next one and next year! We have already cruised with Cruise118 twice now and quite honestly don't think will use anyone else in the future. We returned from a holiday of a lifetime in November and all thanks to Dale - my criteria was tough. I wanted to try and afford to take 5 of us to the Caribbean to include Barbados and try and do an Orlando stay for us to do Disney. He certainly pulled out the stops - we did a 3 day stay in Orlando, and then boarded our first mini cruise on the Royal Caribbean Utopia which was truly amazing! We then flew to Miami for a 7 day cruise on Norwegian Joy. I really shouldn't be looking to try and do another this year but value for money is so hard to beat looking for a package holiday. Dale is a credit to the company! Goes the extra mile and takes care to make you aware of what suits you best. His knowledge is remarkable and he pulls out all the stops to crunch figures as much as he possibly can. A first class service.”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive a review of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently and it is fantastic to hear that you enjoyed your holiday so much ! Your comments will be forwarded to Dale and his manager who will be delighted. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Just booked a cruise for Norway. Ellie was really lovely and such a fantastic help. Highly recommended.”

Helpful Report

Posted 9 months ago

Dear Julie Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was really lovely and fantastic help when booking your cruise. We are very glad to hear that you would recommend Cruise118. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“I made the booking for a Caribbean cruise with Cara today and she was very helpful and efficient. I would not hesitate in recommending Cruise 118.com for anyone looking to book a cruise.”

Helpful Report

Posted 9 months ago

Dear Marie-Claire Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was very helpful and efficient when booking your cruise. We are very glad to hear that you would not hesitate to recommend Cruise118. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Hi There Dale was competent, polite and helpful all the way through our booking experience. Please also note Leila was also very helpful on the day before. We asked for a lot of bookings to be looked at as obviously everybody wants value for money. Dale finally helped us get the right cruise for the right price. Our Thanks to both your operatives Mr & Mrs Alan & Valerie Bridges”

Helpful Report

Posted 9 months ago

Dear Mr and Mrs Bridges Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was competent, polite, and helpful when booking your cruise. Thank you for also letting us know Leila was very helpful the day before . We are very glad to hear that Dale helped you get the right cruise at the right price. Rest assured your review will be passed on to Dale and Leila and their managers. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“I submitted an online enquiry and was lucky to have Andy Lewis pick up the enquiry. We’re seasoned cruisers with another line to the one we were asking about and Andy was the consummate professional with me. He answered my endless questions and priced up lots of different options for me. In the end, we not only booked the cruise, but we booked a second cabin for the in-laws too! Andy called back when he said he would, took ownership of my enquiry and followed up to make sure I got everything that I needed. This is my first time booking with Cruise118 but I’m sure it won’t be the last.”

Helpful Report

Posted 9 months ago

Dear Mr McWhirter, Thank you for your 5* Review and detailed feedback. Cruise 118 are always delighted to receive reviews of this nature from our valued guests. We are pleased to hear that Andy was able to assist you with all your questions and provide quotes for different sailings in a professional manner. We most certainly do have a fabulous sales team. Rest assured your lovely comments will indeed be forwarded to Andy and his manager and will most certainly be appreciated. Thank you once again. Kind regards. Customer Relations.

Posted 9 months ago

“Have just been on to your live chat was in the middle of discussion but obviously you don’t want my business as you ended the live chat no explanation nothing so I will go elsewhere Not very good business is it”

Helpful Report

Posted 9 months ago

Dear Kathleen Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. We will pass this feedback to the team, I can see that Scarlett offered to call you on the live chat, but you were unavailable at this time for a call. In this instance she recommended you call back when free to do so. This is due to checking live availability and prices at the time. However, we are sorry the chat may have been ended too quickly. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 9 months ago

“Brilliant service gave us all the option.first class concierge definitely speak soon.to book another cruise.”

Helpful Report

Posted 9 months ago

Hello Wayne Thank you so much for your 5 star review, Cruise118 are very happy to receive a review of this nature, thank you for taking the time to share your experience with us Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Kate Bradley Her service and manner was excellent and she made us feel relaxed and comfortable Thanks again”

Helpful Report

Posted 9 months ago

Dear Valued Guest, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for sharing your experience with us. We are glad that Kate's service and manner was excellent and she made you feel relaxed and comfortable when assisting you. Rest assured your lovely comments will indeed be forwarded to Kate and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 9 months ago

“Hi Kate Bradley Thanks for your friendly help You made us feel so relaxed during our booking”

Helpful Report

Posted 9 months ago

Dear Valued Guest, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to rate the service received. Rest assured your comments will be forwarded to Kate and her manager and will be greatly appreciated. Kind Regards Customer Relations.

Posted 9 months ago

“Excellent, prompt attentive and efficient service.”

Helpful Report

Posted 9 months ago

Hello Donna Thank you so much for your review, Cruise 118 are very happy to receive a review of this nature, thank you for taking the time to share your experience with us Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Got a quote for a cruise which was a good price. I asked therefore for them to email the quote to ensure it was exactly as I wanted, but they refused! They expect you to book a cruise if thousands of pounds without you seeing the quote in writing! Of course I will go elsewhere and so should you.”

Helpful Report

Posted 9 months ago

Dear Andrew, Rest assured your comments are very important to us, we are very sorry that aspects of your cruise experience have given cause for dissatisfaction, and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issue raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Posted 9 months ago

“This was my 4th booking with cruise118. Never disappointed. This time spoke to Shelley and went through the booking process with my exact requirements. Shelly was excellent, very knowledgeable and very pleasant to talk to. Extremely grateful to Amelia & Shelley for finding me the best possible price as well, which was the best compared to other cruising agents. Thanks once again.”

Helpful Report

Posted 9 months ago

Dear Mr Chatterjee, Thank you for your 5* Review. Cruise 118 are always delighted to receive reviews of this nature. Thank you for taking the time to share your 4th booking experience with us! We are very grateful to all our guests who take the time to rate the service received. We are glad that the service received from Shelley was excellent and you found her to be knowledgeable and pleasant to talk to we are also pleased to hear that Amelia and Shelley were able to offer a good price! Rest assured your lovely comments will be forwarded to Shelley and her manager Amelia. Thank you once again. Kind regards. Customer Relations.

Posted 9 months ago

“We were helped today first of all by Jenny in service dept to sort out an issue we had. She was absolutely amazing, great ambassador for 118. Very friendly and helpful with a great attitude and lovely to talk to. Following, we were transfered to Rachel who was again so very helpful, a delight to deal with answering questions to our satisfaction, even when we called her back with a query, she was so patient and knowledgeable. We would definitely reccommend their service and would not hesitate to use them again. 5/5 Val.”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how amazing Jenny was when helping you recently and Rachel also. Rest assured your review will be passed on to Jenny, Rachel and their manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 9 months ago

“Excellent Service From CARA . You Very Much”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent service from Cara when booking your cruise. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews