Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,831 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic very professional”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are really pleased to hear you found our service both fantastic and professional. It is great to know we are meeting expectations and delivering a positive experience. We truly appreciate your support and hope to assist you again soon. Kind Regards Customer Relations.

Posted 1 month ago

“Kerrie went over and above to secure us the best price and flights for our cruise. She was friendly, helpful and knowledgeable”

Helpful Report

Posted 1 month ago

Dear Sue Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kerrie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Everything went well,specialy Ms.Georgina she was so helpful,very nice to talk too,tank you very much Ms. Georgina,thats why i always booked with cruise 118,i always recommend your company with my friends and relatives.WELL DONE CRUISE 118.”

Helpful Report

Posted 1 month ago

Dear Rodolfo Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely delighted to read your kind words for Georgina. She is a valued member of our team. Its lovely to hear that you will recommend us to your friends and relatives. Thank you. Your review will be shared with Georgina and her manager. Thank you once again, Kind Regards Customer Relations

Posted 1 month ago

“Loved Katy, she was very empathetic towards my recent bereavement and my making a booking for the first time without my husband. Thank you so much xx oh and the upgrade to concierge was totally unexpected. Thank you again.”

Helpful Report

Posted 1 month ago

Dear Angi Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katy recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Katie sorted our cruise with ease and efficiency in a pleasant and professional manner. Thanks for arranging our 1st booking with cruise118, we will definitely be back.”

Helpful Report

Posted 1 month ago

Dear Stew Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“My Cruise Concierge Bethany has been fantastic in answering all the necessary questions regarding my up coming Cruise with my friends.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your 5- Star review! We are delighted to hear that Bethany has been so helpful in answering your questions and supporting you with your upcoming cruise plans. Ensuring our customers feel confident and well-informed before they travel is very important to us, so your feedback means a great deal. We hope you have a fantastic time on your cruise with your friends, and please do not hesitate to reach out if we can assist you further. Kind Regards Customer Relations.

Posted 1 month ago

“My Travel Adviser, Sandie from SixStar Cruises is always excellent.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Great customer service from Rachel as always; thankyou.”

Helpful Report

Posted 1 month ago

Dear Sue and Peter Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“First class service. Excellent as always. Thank you”

Helpful Report

Posted 1 month ago

Dear Tony, Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely delighted to hear that you received “first class service” from Kathryn. She is a valued member of our team. Your review will be shared with Kathryn and her manager. Thank you once again, Kind Regards Customer Relations

Posted 1 month ago

“Really friendly and helpfull staff. Cruise booked without any issues”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have used Cruise 118 many times and mainly deal with Shelley Brackenbury, who is always professional and friendly getting me the best deals and prices. I send an email and get a call back which ends up with booking a cruise Thanks Shelley”

Helpful Report

Posted 1 month ago

Dear Valerie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Friendly, efficient, and the small discount always helps”

Helpful Report

Posted 1 month ago

Dear Ken Thank you so much for taking the time to leave your review, we really appreciate it! We are absolutely delighted to hear that you received friendly and efficient service from Elizabeth. She is a valued member of our team. Your review will be shared with Elizabeth and her manager. Thank you once again, Kind Regards Customer Relations

Posted 1 month ago

“Cruise 118 I found to be a terrific company to liaise with . The staff are very helpful and informative when booking a cruise . A special mention goes to a very pleasant and professional ‘ Geordie ‘ lady by the name of Jill ( or Gill ) Davidson who I found extremely warm and easy to speak to regarding a transaction I needed to do. Many thanks Jill ( Gill ) 👍”

Helpful Report

Posted 1 month ago

Dear Mr Boyd Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jill recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have used 118 many times in the past and are always happy with the level of service they provide.Mona was our representative for this river cruise we are about to embark on and she was most informative.She herself had been on this particular cruise and was able to give us such great tips about all sorts of things so thank you once again Mona🙏☺️”

Helpful Report

Posted 1 month ago

Dear Guests Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Excellent prices and Customer Services.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“I was very happy with the service the person who I spoke to was first class everything went very well thank you”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you were happy with the service you received and that everything went smoothly. Our team always strives to deliver a first-class experience, so it is fantastic to know this was reflected in your booking. We truly appreciate you taking the time to share your experience, and we look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 1 month ago

“The price of the cruise was ezcellent as was the service and information we received”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“DO NOT USE - DODGY MARKETING - Booked a cruise with Virgin Voyages and their website states 'All inside staterooms feature a European King-size Seabed' - but I was allocated a room with a single bed! The fare was advertised with a green tick saying 'up to $400 in FREE drinks on-board' - but apparently it did not apply to the advertised room it was displayed on! This inclusion of credit was also confirmed on a recorded call after booking. Cruise118 proceeded to gaslight me by rewriting the advertised description (even when I provided a screenshot of the description on the booking page), they also said I should have verified their advertising claims myself on the Virgin Voyages website!”

Helpful Report

Posted 1 month ago

Dear Lachlan Thank you for your review, We are very sorry to hear about your experience and the frustration this situation caused. We understand how important it is that all details, including cabin configuration and promotional inclusions, are clear and accurate at the time of booking. This is not the level of service we aim to provide, and we regret that this did not meet your expectations on this occasion. We’re pleased to confirm that this matter has now been fully reviewed and resolved, and that you have since spoken directly with a manager to discuss your concerns in detail. We appreciate you taking the time to engage with us so we could address this for you. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 1 month ago

“Bryony is absolutely amazing and so knowledgeable at cruising.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that Bryony’s knowledge, and expertise made such a great impression. She will be so pleased to hear your kind words Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“From the minute I started speaking to Andrea at Cruise 118.com I felt listened to. My list of wishes were taken into account while trying to find the right holiday for me. She looked for all options and then checked again to see if she could get a better deal.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,831 reviews