Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,623 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,623 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such great customer service with Stevie. Really patient too whilst booking a 50th birthday cruise for 7 ladies . Thank you x”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“An extremely easy procedure to book online with a very competitive price. I would highly recommend using cruise 118”

Helpful Report

Posted 1 month ago

Dear Jonathan, Thank you for your fantastic review! We are delighted to hear you found the booking process easy and the price competitive. Your recommendation really means a lot to us. If we can help with anything else before you travel, please do get in touch. We hope you have an amazing cruise! Kind Regards Customer Relations.

Posted 1 month ago

“All seemed straight forward. Had a couple of questions but all fine now.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your review! We are really pleased to hear everything was straightforward and that we were able to answer your questions along the way. If there is anything else we can help with in the future, please do not hesitate to get in touch. We hope you have a fantastic cruise! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“This is our third time booking with cruise118 because of the service we have previously received. Hannah is amazing and provides lots of support and choice with valuable advice that you just don't get off an Internet site. Thanks for the great service.”

Helpful Report

Posted 1 month ago

Dear Paul, Thank you for your fantastic feedback! We are delighted to hear that this is your third time booking with Cruise 118 and that the service you have received continues to bring you back. It is especially lovely to read your comments about Hannah, she will be thrilled to know that her support, advice, and personal approach made such a positive difference to your experience. Providing expert guidance that goes beyond what you would find on an internet site is exactly what we strive for, so your comments mean a great deal to us. Thank you again for your loyalty and kind words, we look forward to assisting you many more times in the future. Kind Regards Customer Relations.

Posted 1 month ago

“My wife and I saw a cruise, with hotel stay add-one, on another travel agents site, but as we also get exceptional service with Cruise118 I spoke to Kym Bacon who offered to look to see if they Cruise118 could match or better the price of the other travel agent. Kym came back to me with a much better price and improved ship accommodation. The holiday is Celebrity X cruise Singapore & Malaysia Nov 2027 plus pre stay in Singapore and post stay in Bali. Very impressed with Kym Bacon at Cruise 118”

Helpful Report

Posted 1 month ago

Dear John, Thank you for such a detailed and wonderful review! We are delighted to hear that you and your wife chose to book with Cruise 118 again and that Kym was able to not only match but improve on the offer you had seen elsewhere. Securing a better price along with an upgraded ship accommodation is exactly the kind of added value we aim to provide. Your upcoming Celebrity X cruise to Singapore and Malaysia, with a pre‑stay in Singapore and a post‑stay in Bali, sounds like an incredible holiday, and it is fantastic to know Kym could help make it even more special. Rest assured your kind words will be shared with Kym, she will be thrilled to receive such praise. Thank you for your continued trust in Cruise 118. We wish you a truly unforgettable trip in November 2027 and look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“My booking today was dealt with by Kym Bacon. I found her to be extremely professional and polite, nothing was too much trouble and when calling her back with further queries, these were dealt with promptly and efficiently.”

Helpful Report

Posted 1 month ago

Dear Kaye, Thank you for your lovely feedback! We are delighted to hear that Kym provided such professional and courteous service and that all of your queries were handled promptly and efficiently. Your kind comments will be shared with her, and we are sure she will be thrilled to know her efforts were appreciated. Thank you for choosing Cruise 118, we look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“Excellent customer service having spoke To customer service advisors Stevie and Scarlett at 118.. very professional and so easy to book my next cruise with thank you”

Helpful Report

Posted 1 month ago

Dear Bob & Carol. Thank you for your fantastic feedback! We are delighted to hear that Stevie and Scarlett provided excellent, professional service and made booking your next cruise so easy. Your kind comments will be passed on to them as they’ll be thrilled to know their efforts made such a positive difference. Thank you for choosing Cruise 118, we wish you a wonderful cruise and look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“This is a very insensitive advert for cruises attached to a newsfeed regarding the proposed bombing of the straits of Hormuz. Many ships and their crews are in possible danger”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to raise your concern. We are very sorry if the placement of an advertisement alongside this news story caused offence or distress. This was certainly not intentional, and we fully appreciate the seriousness and sensitivity of the situation you have highlighted, as well as the potential risk faced by crews and vessels. Please be assured that our advertising placements are managed through automated third‑party platforms, and we do not select or control the specific news content alongside which ads may appear. That said, we take feedback like this very seriously and will review it with our marketing partners to help prevent similar situations where possible. We appreciate you bringing this to our attention and thank you for sharing your concerns. Kind regards, Customer Relations

Posted 1 month ago

“Very helpful and quick to respond to frequent queries.”

Helpful Report

Posted 1 month ago

Dear Andy, Thank you for your kind review! We are really pleased to hear that you found our team helpful and quick to respond to your queries. Providing clear, timely support is something we always aim for, so your feedback is very much appreciated. Thank you for choosing to sail with Cruise 118! Kind Regards Customer Relations.

Posted 1 month ago

“Our service rep Jennifer was helpful and precise in providing us the information that we needed to book our holiday. This is the second time we have used Cruise 118”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your lovely feedback! We are delighted to hear that Jennifer was helpful and precise in providing the information you needed to book your holiday. It is always rewarding to know when our team delivers the level of service we strive for. Thank you for choosing Cruise 118 again, your continued loyalty is very much appreciated. We hope you have a fantastic holiday and look forward to assisting you with your travel plans again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“Could not have helped us more. Very nice very pleasant made it as easy as he could. Well done!”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Easy to use website”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your feedback and 5* rating! We are pleased to hear that you found our website easy to use. Making the booking process simple and straightforward is very important to us, and your comments are much appreciated. Thank you once again. Kind regards, Customer Relations.

Posted 1 month ago

“Give my defaults via web chat. I got a price for the cruise which was above what I wanted to pay. Sian listened and found me the cabin I asked and was informative and not pushy. This cruise is for our 37 year wedding anniversary so it was special. I would definitely recommend Sian at cruise 118”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you so much for your wonderful feedback. We are delighted to hear that Sian took the time to listen to what you were looking for and was able to find the right cabin within your budget, without any pressure. Helping our customers feel informed and comfortable throughout the booking process is very important to us. It is especially lovely to know this cruise is to celebrate your 37th wedding anniversary, and we are honoured to have been part of arranging something so special. We will be sure to pass your kind words on to Sian. Thank you again for your recommendation, and we hope you have a fantastic anniversary cruise. Kind regards, Customer Relations.

Posted 1 month ago

“First time booking with 118. Service provided by Kym was excellent, really friendly and very professional. Would recommend the company to anyone looking to book a cruise. Just waiting to sail off into the sunshine and enjoy ourselves.”

Helpful Report

Posted 1 month ago

Dear Wayne Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have booked quite a few cruises now through our cruise concierge Andrea McDiarmid and have to say she is so helpful and always chatty and bubbly whilst helping you we your enquiry. Well done to Andrea, and keep up the good work”

Helpful Report

Posted 2 months ago

Dear Alison and Peter Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Excellent customer service as always. I’m a returning customer because the ease of booking and also the cruise price is always very good.”

Helpful Report

Posted 2 months ago

Dear Carol, Thank you so much for your kind review and 5* rating! We are delighted to hear that you continue to receive excellent customer service and that the ease of booking and competitive cruise pricing are why you choose to return to us. Your loyalty and feedback are truly appreciated, and we look forward to helping you with many more cruises in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Excellent service as usual from Lexie.”

Helpful Report

Posted 2 months ago

Dear Mrs Spalding, Thank you for your 5* rating and lovely feedback! We are delighted to hear you received excellent service once again from Lexie. Your continued support and kind comments are very much appreciated, and we will be sure to pass this on to her. We look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“As always very happy with Bryony for letting me thru the booking process, finding the right package and finalising everything. This is my 5th Booking with you. Grateful to Amelia as well for her help. Thank you.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bryony and Amelia recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“I’m very impressed with the service. Our holiday was sorted out quickly without any hassle. Would definitely recommend this company.”

Helpful Report

Posted 2 months ago

Dear Janice, Thank you so much for your lovely 5* review! We are delighted to hear that you were impressed with the service and that your holiday was arranged quickly and without any hassle. Your recommendation really means a great deal to us. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Polite and friendly, with an helpful and positive approach.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you found our team polite, friendly, and helpful, with a positive approach. Providing a welcoming and supportive service is very important to us, and your comments are truly appreciated. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,623 reviews