Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are currently experiencing an unacceptable delay in obtaining our refund after our cruise has been cancelled! Also dishonesty from the customer service team.Twice we have been told that our money would be in our accounts by the end of the next week. Just this Monday 6/6/2022 I was in a live chat with an agent for an hour, she advised me she was discussing the issue with a manager and then just stopped responding. I then commenced a new live chat with another agent who requested that I put our complaint into an email and advised me that she would respond the following day, surprise surprise no response! In this modern world of technology where money is transferred by the click of a button, I do not understand why it is so difficult to return what is rightfully ours. I have also requested complaints procedure a number of times and that has also not been forthcoming. We appreciate that the cancellation of the cruise was not your fault, but with holding our money and ruining our chances of having an alternative vacation is. We are bitterly disappointed with response from agents so far.”

Helpful Report

Posted 3 years ago

Hi Stephanie I am sorry to hear of the issues we have checked and it looks like you were refunded on the 10th June. We apologise for the delay as a company we have to wait for the cruise line to refund us and due to volume this process is taking longer than usual. If you have anything you would like to raise please could you put it into a private message and we look into this for you, we welcome both positive and negative reviews as we are a customer-focused company we aim to improve our services continuously. Many thanks Cruise118 Team

Posted 3 years ago

“Excellent 👌😊👌”

Helpful Report

Posted 3 years ago

“Great booking experience as usual and all info emailed promptly afterwards.”

Helpful Report

Posted 3 years ago

“The cruise information and the booking went perfectly. All the information we needed and more was supplied by Kirsty when booking. 10/10”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Very helpful got just what I wanted and was happy with results”

Helpful Report

Posted 3 years ago

“It started off badly as the original concierge i was talking to called Craig couldn’t answer my question and said his colleague would ring me back in 1 minute!! 2 hours later I rang back and spoke to someone who passed me back to Craig who still did not know the answer to my question and passed me to someone else ( after waiting awhile on the phone) . I finally spoke to Fiona Harper, who knew the answer to my question and many other questions after that, and if she didn’t know she quickly looked it up without passing me from pillar to post. I have never spoken to a concierge who had the utmost patience, as I must have asked her to price for so many options each attached with a dozen questions. Nothing was too hard for her and she always spoke in a calm and courteous manner. If it wasn’t for her, I probably would have ended up not booking. Please thank Fiona and recognise her ability as probably the best cruise concierge that you have.”

Helpful Report

Posted 3 years ago

“Efficient and helpful .......... very happy with our booking!”

Helpful Report

Posted 3 years ago

“Felt at ease with no pressure and nothing was any trouble. We will definitely use you again. Thankyou 😊”

Helpful Report

Posted 3 years ago

“Amber was very patient ,helpful and polite and provided me with lots of information”

Helpful Report

Posted 3 years ago

“Very helpful member of staff.”

Helpful Report

Posted 3 years ago

“not much help when we lost our cruise at Christmas”

Helpful Report

Posted 3 years ago

“Fantastic price looking forward to be cruising again soon keep the bargains coming”

Helpful Report

Posted 3 years ago

“Excellent service friendly and helpful.”

Helpful Report

Posted 3 years ago

“Always have excellent service with Lexi.”

Helpful Report

Posted 3 years ago

“Brittany is very professional, knowledgeable, charming and will always make herself available to answer any questions and help in every aspect of the booking.”

Helpful Report

Posted 3 years ago

“Thank you so much to the team especially Amber.for making the booking process a good one. Amber was extremely helpful can’t thank her enough.”

Helpful Report

Posted 3 years ago

“Excellent service from Shelley, thank you.”

Helpful Report

Posted 3 years ago

“We received great advice and help from Katie, which made our decision to go with 118 instead of another cruise company”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,337 reviews