Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,226 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,226 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re: Cancellation Invoice: WOR-39069 Following email sent for third time to cruise 118 who continue to ignore complaints. To conciergedesk@cruise118.com, enquiries@worldtravelholdings.co.uk Sirs, why are you ignoring my message and failing in your care of duty?? we still await the credit note that was promised to us, where is it??....in the meantime your have already lost one cruise booking IGLU, they will also get the next booking if you continue to ignore us and issue the credit promised together with an apology, for you tardiness. This relates to a canceled booking whereby we had to pay a cancellation fee £129.99. as well a loosing our initial deposit. not to worry said cruise 118 we will send you a credit note for the £129 which can be offset against the next booking..i now firmly believe that they only said this to us in order to placate u when we complained of having to pay there cancelation fee..”

Helpful Report

Posted 6 years ago

Dear Mr Hale Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. I would like to confirm that the enquires@worldtravelholdings.co.uk email is a no reply address that appears on our automated confirmations, could you kindly contact our customer relations department to discuss the details of the email sent to conceirgedesk@cruise118.com. The above email address is in use and as such we would like to be given the opportunity to be able to investigate why any email sent has not been forwarded to the correct department. Thank you for raising the issue concerning the promised future cruise credit, after looking at your booking I can see that the cancellation charge was paid on line. Unfortunately, our system does not recognise that this amount needs to be returned to our guests in the form of a voucher. Now that we are aware that our charge has been paid I will forward the voucher to you immediately. We apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries

Posted 6 years ago

“We met a difficult problem on our booking WOR-53490. We need to change a passenger’s name on our cruise NCL Spirit sails on 14/6/19. One of our friends Chao Lan’s son was serious injured in Taiwan. She has to cancel this holiday to look after her son. We found a friend to replace her but the price is £794. We were told the amendment was £50 in Feb. Please have sympathy to Chao Lan. She nearly lost her son. She had to lost a big amount to cancel her Taiwan - UK flight. Please help her not to have to pay this high price for giving up her cruise holiday. Please. Please. Please”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer I am sorry to read your sad news regarding your friends’ son. I understand the difficulties you are facing however in order to deal with everyone fairly, although we are sympathetic, we have to adhere to the booking conditions. By adhering with the booking conditions, we treat everyone the same and do not differentiate between our customers. Having said that, most of the fees to change your cabin are being charged by the cruise line and this is beyond our control. We advise all our customers to purchase insurance at the time of booking to cover any cancellation charges should it be required. Although I am sorry that my response may not be to your satisfaction, I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Kind Regards Customer Relations

Posted 6 years ago

“Disappointed that the First Lady who quoted us didn’t ring back when we requested it which meant we lost our first choice of cabin number. I am now waiting for a call back again as the price is showing incorrect on the invoice.”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer I am sorry that you feel you lost your first cabin choice as you did not receive a call from us in a timely manner. This is not indicative of the service we aim to offer and I apologise for any inconvenience this caused. I can see from the booking notes that we have contacted you regarding your invoice query. Please note that you can access your booking on the cruise lines personaliser and manager my booking on our website. Thank you for booking with us and we wish you a happy holiday. Kind Regards Customer Relations

Posted 6 years ago

“Booked online because it advertised better discounts however: 1) it wouldn’t allow me to book 2 cabins at the same time so I had to use 2 computers to process bookings at the same time. 2) cruise 118 class under 16 as children however Celebrity class under 11 as children therefore got all the way with online entries on both computers and then tried to put 15 year old child in and Celebrity refused to accept the entry because they class that as adult. Therefore had to start all over again. 3) Due to the above the booking online took me 2 hours rather than 1 hour as I had to wait for the selected cabins to be released again. 4) in the past I have booked over the phone and this was ok but because of pricing discounts for online bookings tried that.”

Helpful Report

Posted 6 years ago

Thank you for your feedback as it is only by receiving feedback that we can improve the service we offer. Please accept my apology that our online booking process was not as smooth as it should be. Every cruise line has different age restrictions and this causes problems for our online system. We are currently working on a solution to resolve this issue. I hope that despite this issue you have a wonderful holiday and thank you for informing us of this problem. Kind Regards Customer Relations

Posted 6 years ago

“Scott was excellent in organising our holiday. We gave him our requirements and he came back with ideas and recommendations which met our spec perfectly. It was a pleasure booking with him. Would have no hesitation in recommending his service.”

Helpful Report

Posted 6 years ago

Excellent review for Scott, so pleased to be reading this. Your review will also be passed to Scott and his manager who I'm sure will not be surprised as he always goes the extra mile to please his customers. It would be marvellous to recommend Scott to your friends and family and we will welcome them to our growing customer base. Thank you again for booking with us and we look forward to speaking to you on your return. Kind regards Cruise118 Team

Posted 6 years ago

“I don’t usually write reviews on services received but the exceptional help I received today from Chris Tshimanga has prompted me to do so. She is extremely helpful and patient and dealt with my problems and questions so efficiently - even working a little magic for me!! She is a star. T”

Helpful Report

Posted 6 years ago

Good Evening Rosemary Warner, We would like to take this opportunity to thank you for choosing to book with Cruise 118 and taking the time to leave your feedback on the extremely helpful and patient service that she has provided you, dealing with your booking in an efficient manner. Chris is a credit to our team. Please be assured that she will be recognised for the service that she has provided. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“Hi I have travelled with 118 on previous occasions with excellent service . However ,on this occasion although the booking was made without fuss I have tried by phoning and E mailing to seek clarification on a few issues without anyone coming back to me .”

Helpful Report

Posted 6 years ago

Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“We agreed a price for a cruise and paid the deposit.. 118 even sent a CONFIRMATION email. That same evening we received a phone call saying they had undercharged island wanted more money! We refused to do that and asked for our deposit back.. We still do not know if we are looked or not inspite of my asking for clarification.. Not good enough and we will not be using them again.”

Helpful Report

Posted 6 years ago

Dear Mrs Anita Veronica Gosling Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“I booked with you and after found out it was£90:00 cheaper with planet cruise, I wasn't happy when you don't honour your price promise”

Helpful Report

Posted 6 years ago

Good Evening Mr Philip Charles Buss, I can completely understand your frustration. Whilst we are unable to comment on what other passengers may have / may not have paid for this particular sailing however from time to time cruise lines may decide to release fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. There can be occasions where a more attractive offer becomes available than the one booked and also on occasion where the demand is high the price then increases, and booking earlier would then be a benefit. Unfortunately any changes made to the cost, once you have made your booking, are completely beyond our control. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and as such our advice can really only be for our customers to make a booking when they are happy with what is being booked and the price being charged for such. We are sorry that you are unhappy,we value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. If you would like to discuss this further you can contact our customer service line on 0808 250 0913.

Posted 6 years ago

“I have used this company for years and found that this time the fell a little short. I found an offer on line. When I tried to book they quoted me the full price. I declined but had a phone call back within 10 minutes to say they had made a mistake and there was an offer for the price they had quoted. No complaints about the booking procedure afterwards.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your feedback. Cruise 118 is a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We do apologise about the pricing mistake that occurred on the initial phone call. We are pleased that you are happy with the booking process after this. We would like to thank you for choosing to book with Cruise 118 and we hope you have a wonderful holiday.

Posted 6 years ago

“Enquired on three different occasions for prices advertised and told that they were unavailable and the price would then rise on each occasion by £300-500pp - very misleading & frustrating.. Website needs to be revised, should be able to get accurate prices at first glance. Eventual booking was straightforward, staff are always polite.”

Helpful Report

Posted 6 years ago

Thank you for your review, Cruise 118 is a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. From time to time cruise lines may decide to release fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. There can be occasions where a more attractive offer becomes available than the one booked and also on occasion where the demand is high the price then increases, and booking earlier would then be a benefit. Unfortunately any changes made to the cost, once you have made your booking, are completely beyond our control. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and as such our advice can really only be for our customers to make a booking when they are happy with what is being booked and the price being charged for such. Unfortunately any changes made by the cruise lines to the prices once you have made your booking are completely beyond our control. We are sorry that you are unhappy. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“I was looking for a solo cruise they are hard to find so I thought the congrigie would know all the cruise ships with solo cabins didn't mind where or when it was going. He looked on the 118 list and told me he has a.special offer on this cruise going France Spain Italy Malta 14 Feb. He carried on booking flight from Edinbyrugh overnight in hotel pick up from hotel to cruise shop I asked how much will it cost he said it's a great deal you got a Balcony same price as inside eventually at the end of the read back that's when I was Told it was £1500 that was the same prise as 2 people sharing. I was not happy as I went back on 118 and there..were loads of deals going to better place I have never been too. I emailed the congrgie to cancell the flight and book 1/2 solo cruiseslater in the year after 4 days.trying to get a reply I was getting annoyed I complained to management. I was then told I will loose my £1500 if I cancel my cruise and that I could not change it for another cruise because the cruise was going on 14th Feb I had no good service price was for 2 people sharing and was refused to book another cruise instead of the one I was going so will not recommend or travel with 118 again disappointment all round.”

Helpful Report

Posted 6 years ago

I am sorry to hear that you are not happy with your booking, as we have advised you we did go through the booking check list before confirming your booking and you were happy to proceed with the booking at that time. We have asked that you contact us should you decide to cancel the booking as per our previous correspondence. We note that at the last contact with yourself you decided to leave the booking as it stands, should you change your mind please contact us.

Posted 6 years ago

“I initially filled out an online form and asked to be contacted in the evening between 8 and 10. Nobody called me. The next day someone (A man) called me during the day when I was at work. I said I couldn't talk and could they call back that evening. This time they did, asked me all the same questions I had put on form and then said they would email me with prices the next day. They didn't! 2 more days went and I called the office, I spoke to a lovely helpful lady called Paula, despite searching your systems everywhere she couldn't find any details of my previous interaction with you. Usually at that point I would just go elsewhere but as she was so helpful I accepted her offer to assist me. I then consequently booked for us to sail on an Australia to New Zealand cruise. However having tried today to "manage my booking" I can't get into either your site or Princess cruises site with the details you have provided me. Overall apart from Paula's help the service is really poor, it's only because she was so good that I gave an acceptable rating.”

Helpful Report

Posted 6 years ago

Good Morning Mr Peter William Reeve, Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We do apologise for the inconvenience caused regarding your request for a call back and for the difficulties that you encountered when trying to access our "Manage my booking facility". Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. We are glad our helpful concierge Paula was able to assist with your cruise from Australia to New Zealand cruise. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. We wish you a lovely time on your cruise.

Posted 6 years ago

“Jo Donkin. Helped me by telephone today and was polite, helpful, knowledgable but mostly so very friendly. She answered all my many questions, sorted out my problem and generally made me feel happy!! She was efficient and has sent on to me more helpful correspondence by email as she said she would!! 10 out of 10 Jo. Thank you”

Helpful Report

Posted 6 years ago

Dear Mrs I Matthewman Thank you very much, for your thumbs up! It is always so rewarding when customers are pleased with our service. It's wonderful to hear that you are happy with the polite, helpful, knowledgeable and friendly service, that Jo Donkin has provided answering all of your questions to her best potential. Please be assured that Jo will be recognised for the excellent service that she has provided. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Thank you Paula Molloy for sorting our cruise. You were extremely helpful and professional.”

Helpful Report

Posted 6 years ago

“Unfortunately at the time of booking, we were assured that we could have "anytime dining" but have now found that that we can't. Also, there were errors on our booking confirmation.”

Helpful Report

Posted 6 years ago

“Bethany Smith is a star. She went above and beyond what she had to do to help me out when I lost a link she had sent me. An asset to your company. Julia Aberdeen”

Helpful Report

Posted 6 years ago

Hello Julia Aberdeen, Thank you for taking the time to review the excellent service that you have received from Bethany Smith. It is wonderful to hear that you are happy with the service that you have received from Bethany. It's lovely to hear that she has gone above and beyond to assist with your booking. We hope you have an excellent time on your cruise!

Posted 6 years ago

“Jordan Robinson persevered with trying to contact me in order to discuss a cruise booking which had been sent via email initially. He spent a good deal of time on the phone discussing our requirements and phoned back at the time we had agreed . This resulted in a booking. Unfortunately an important aspect of the cabin booked was omitted in our discussions and which only came to light on receiving the booking confirmation. This resulted in further calls to Cruise 118 and a cabin change. Nevertheless, Jordan's help in booking this cruise was helpful and professional. Thank you!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to provide ourselves with your honest feedback. We appreciate you taking the time to review the service that you have received from our concierge Jordan Robinson. We do apologise about the inconvenience caused in regards to the original cabin that was booked. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. We wish you a wonderful on your cruise!

Posted 6 years ago

“We were confide t when Beth handled the situation however Adam gave us no cofidence he knew what he was doing. we made a mistake wirh dayes and that would have been handled well if Beth had continued to support us”

Helpful Report

Posted 6 years ago

“Kelise was really helpful in sorting out my query. She has excellent customer service skills.”

Helpful Report

Posted 6 years ago

It is great to hear Kelise has provided such a helpful and friendly service to you. Hope you have had a fantastic time!

Posted 6 years ago

Cruise118.com is rated 4.8 based on 15,226 reviews