I initially filled out an online form and asked to be contacted in the evening between 8 and 10. Nobody called me. The next day someone (A man) called me during the day when I was at work. I said I couldn't talk and could they call back that evening. This time they did, asked me all the same questions I had put on form and then said they would email me with prices the next day. They didn't! 2 more days went and I called the office, I spoke to a lovely helpful lady called Paula, despite searching your systems everywhere she couldn't find any details of my previous interaction with you. Usually at that point I would just go elsewhere but as she was so helpful I accepted her offer to assist me. I then consequently booked for us to sail on an Australia to New Zealand cruise. However having tried today to "manage my booking" I can't get into either your site or Princess cruises site with the details you have provided me. Overall apart from Paula's help the service is really poor, it's only because she was so good that I gave an acceptable rating.