Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,224 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,224 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just provide”

Helpful Report

Posted 8 years ago

“I booked a cruise! The concierge was chirpy and happy to give quotes for different dates.”

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Posted 8 years ago

“Always excellent.”

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Posted 8 years ago

“promised call back didn't happen. we dont feel we were offered the best price as found better deal elsewhere - too late - and your online deals showed lower start price? Up to this moment cannot complete cruise forms as it shows we haven't paid in full- we paid when we booked last week.”

Helpful Report

Posted 8 years ago

“Include Transfers in the Price. I have booked a HAL Cruise from Singapore to Hong Kong & which includes an overnight stop in Singapore but I have to pay for Transfers from the Airport to the Hotel then from there to the Cruise Terminal the next Day, then in Hong Kong it was my request to stay an extra 2 Days but have to do the same & have to pay for 2 Taxis but it should have included a Transfer from the Cruise Terminal to the Airport.”

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Posted 8 years ago

“Helpful service regarding booking. Someone did say they would ring us on Wednesday to book excursions though, and we haven't had a phone call yet”

Helpful Report

Posted 8 years ago

Dear Mrs Kwan, Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. I can see on your booking that you now have excursions booked through us, I would like to apologise that you had to chase to get these booked and I am glad you have the excursions sorted ready for your cruise. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Again, we apologise for the difficulties you encountered. Kind Regards, Customer Relations.

Posted 8 years ago

“Booked cruise told about wine offer and no charge for using a credit card.Wine never arrived and when paid 3k balance due was charged a lot for using a card.Once booked do no seem to offer customer service still no wined”

Helpful Report

Posted 8 years ago

“Usually staff from Cruise 118 sort out a cruise, no problem. But this time it was very different. Twice I had shared that the quote showed only 2 people on the email I received. Both times I was told that it was fine and we arranged that I couldn't book Aqua Class as I had 3 in the booking and so booked Concierge. I was also told 2 would have drinks package and one have soft drinks package. So my C 118 contact KNEW there were 3 people involved. I agreed to pay the deposit that day. I waited all day on that Friday for the confirmation email to come through - but no contact. I telephoned and left a message - no reply. I telephoned again to have a voicemail tell me that C 118 was closed! However, Jamie called me later that Friday evening (my 1st contact with him). It was a real shock when he told of a major error in the booking. Apparently I had been quoted the wrong price, for 2 people instead of 3! This made about £1,600 difference in the end. Jamie is to be credited for his way in handing this booking after the errors came to light (not his errors). I recognise that mistakes do happen, but it was awful to be told of the difference in price. However, I still agreed to go ahead with the booking and nearly backed out when another error came to light, and I was asked to pay an extra £73 for transport from Auckland hotel to the cruise point. Jamie sorted that out and, had he not done so, I would have simply cancelled the booking. So it's been a very rocky ride this time!”

Helpful Report

Posted 8 years ago

Dear Mr Hendry Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I would like to apologise that the initial quote was based on 2 passengers and not 3 leading to a significant price increase. Please rest assured that the points you have raised in your review have been looked into and addressed with management. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Again, we apologise for the difficulties you encountered.

Posted 8 years ago

“Maximum point to the agent Kira Monks, 10 out of 10. Disappointed though since the adverts was (probably) misleading. The quoted price for the inside cabin was under £1000 pp whereas we ended up paying £1323.50 pp.”

Helpful Report

Posted 8 years ago

Dear Mr Sharma Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us. We are grateful for your positive feedback regarding our sales concierge Kira however I apologise that our website stated a different price to the quote you had. I would like to advise that our website works on a fluid pricing system, which updates automatically overnight. Any changes regular or irregular are mostly provided by the cruise line. They feed files into our system which updates on our website overnight. As soon as our concierge become aware that a cruise is no longer available or that particular cabin is unavailable they send a request to our marketing team to update the system. Again, we apologise for the difficulties you encountered.

Posted 8 years ago

“I am unhappy! Have just been advised today that my booking, ref: 365710 is no longer valid and I cannot access my booking details due to a change in computer systems. I have not been advised of this change and why icruiseconcierge service is no longer available. I would have thought it was not too difficult to assign a new WOR reference number cross referenced with the old number so I could still have access to my Booking. Any comment?”

Helpful Report

Posted 8 years ago

Dear Mr Howard Thank you for taking the time to review our service, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. Unfortunately we have had a change in system late last year meaning the ‘manage my booking’ facility on our website is unavailable to bookings made on our older system. Sadly we cannot transfer your reference over to a new WOR reference however if you were to book with us again in the future you would have full access to the ‘manage my booking’. I sincerely apologise that this is the case and if you have any other queries please do not hesitate to contact us.

Posted 8 years ago

“After initial enquiry, called back to confirm and left message on answer phone. Got a call back after an hour to be told that I would be called back by the agent at 2pm. At 3 45 and still waiting i called to be told that I would get a call back shortly. After giving all the information requested, I then had to do it on again online.”

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Posted 8 years ago

“Price was the main reason I booked with Cruise118”

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Posted 8 years ago

“It was all done with precise information for my requirements to plan my time away but I have not got my travel information yet.”

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Posted 8 years ago

Dear Mr Carr Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our apologies for the delay in receiving your receipts. I can see from looking at your booking that this issue has now been resolved. Please do not hesitate to contact us if you need any further assistance. Kind regards Customer Relations

Posted 8 years ago

“Lynsey got the cruise we wanted but now I cannot manage my booking online?”

Helpful Report

Posted 8 years ago

I am sorry that you were unable to manage your booking online. I believe that our service desk have spoken to you and explained how to log in to the system. I apologise for any inconvenience this caused.

Posted 8 years ago

“I phoned on Sunday as there was a deal on the cruise I booked, I was told they were busy and someone would call back so I waited but there was no call returned. I phoned again on Tuesday same again they were busy and promised to call back that day for sure, no call was returned. I called again on Wednesday and got through okay and was dealt with by a very nice girl called Kim McIntyre. Although we managed to get booked on the cruise we had missed the deal and had to pay full price”

Helpful Report

Posted 8 years ago

Dear Mrs Urquhart Firstly please accept my sincere apologies that you have found it necessary to write to us with feedback of this nature. We work extremely hard here at Cruise 118 to ensure our service is both exceptional and consistent and so it is always disappointing to find that on the odd occasion this has not been the case. As a customer focused company feedback whether good or bad is extremely important to us, I am very concerned with the issues that you have raised in your review. It is only on the receipt of information such as this that we can assess and improve the services that we offer. We are glad to hear that you were happy with your sales concierge. May I once again apologise for the delay you encountered while trying to book your cruise, please rest assured that we are working hard to make sure this situation does not arise again. Please do not hesitate to contact us if you need any further assistance. Customer Relations

Posted 8 years ago

“The almost matched a price I gave them from another operator. Not quite but just a few pounds more.”

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Posted 8 years ago

“Lee Sales rep was helpful and patient shame about the after sales service”

Helpful Report

Posted 8 years ago

Dear Mr Madha As a customer focused company feedback whether good or bad is extremely important to us, and I am very disappointed and concerned with the issues that you have raised in your review It is only on the receipt of information such as this that we can assess and improve the services that we offer. We are glad to hear that you were happy with your sales concierge. Please feel free to contact the customer relations department if you wish to discuss any concerns you may have regarding the after sales service that you received. Again, we apologise for the difficulties you encountered. Kind regards Customer relations

Posted 8 years ago

“Booked holiday.”

Helpful Report

Posted 8 years ago

“Knowledgeable rep who took me through the whole trip and answered every question Except did not mention no transfer between hotel and terminal. Mislead me on included drinks situation”

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Posted 8 years ago

“Our departure airport was booked as Gatwick instead of Manchester against our wishes.we gave way in the end. This has resolved matters to a degree”

Helpful Report

Posted 8 years ago

Dear Mr Cuttell Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. As per our telephone conversation we sincerely apologise for the error that occurred with your flights at the time of booking. I am glad we have come to a satisfactory conclusion for you. If there is anything else we can assist you with please do not hesitate to ask. Kind Regards Customer Relations

Posted 8 years ago

Cruise118.com is rated 4.8 based on 15,224 reviews