Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,939 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Have to be honest when putting reviews and my score is based on overall experience , our first booking was cancelled due to covid and we got offered FCC the agent made a mistake in the amount of credit we were getting and they were not able to honour it, Paul who booked our future cruise was amazing trying to get us the best deal and helping with suggestions etc , after a lot of issues with our first cruise with cruise 118 Paul has restored my faith and given the level of customer service that customers want , I think previous agent could learn from him , well done Paul and thanks my score would be a lot higher had we have dealt with Paul from the start”

Helpful Report

Posted 6 years ago

“Adam was very helpful when I booked our cruise, but there has been an issue with on board credit which we were not offered, but it was included on an advert from another cruise comany which I thought would automatically be included with Cruise 118. I only booded the cruise through 118 as I am owed money from a cancelled cruise.”

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Posted 6 years ago

“Our booking has changed twice since we first made the initial booking. The first time was due to family circumstances and the second was due to the the Covid 19 situation. The initial contact to make the changes was very good and we were promised a follow up call to complete the arrangements. After 3 weeks, we called them again and were told that the issue would be followed up immediately. After 3 days we called yet again and were told by the third person to deal with the issue that the solution that we originally agreed was not possible even though the cruise line had been contacted and had provisionally said it was ok. During the call, I began to doubt the level of understanding by the Cruise 118 representative and I even asked if the information was being read from a screen as nothing quoted was actually available. Eventually, the problem was sorted out and a written confirmation was sent by Email. I have dealt with this type of booking several times in the past with a competitor (with a frosty sounding house name) and their performance is far superior to that provided by Cruise 118. At the moment it is unlikely that we will have further bookings with Cruise 118 unless three level of service significantly improves the the level of their rivals.”

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Posted 6 years ago

“It's very easy web site to use, but i have not received my booking confirmation yet, i do understand you are very busy at this time, but would like to have my confirmation email. Thank you. Mr Michael Ellis..”

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Posted 6 years ago

“After waiting on phone for 45 minutes finally got to speak with some one and holiday alterations was completed I know thing with the virus are making things. Difficult but waiting on phone Is beyond a joke a obviously we tried email on 5 times but never got any replies”

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Posted 6 years ago

“Quality of phone connection was poor could hardly hear what was being asked. Errors on e mail confirmation (this was a deferment of an already booked cruise) especially with balance date showing as this next week for a 2021 cruise.”

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Posted 6 years ago

“Adam was very helpfull but I was disappointed that your company would not give us the on board credit that was advertised byt another company. I only booked through 118 because you owe us money and I thought it would help pay for this cruise.”

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Posted 6 years ago

“due to corona virus, we thoughtwe will get our deposit back but option given was future credit, or refund with £50 per person (our case £100), for ADMIN CHARGES. i can understand admin charge if it was us cancelling the cruise/holiday, but the cruise was cancelled by the cruise liner. Future credit is not suitable for us as my husband will not be able to travel any more due to health issues, and i do not want to travel alone in future. My husband has ireversable heart failure condition, meaning his health can never be normal but will go down in future or if god willing he will remain in his present condition”

Helpful Report

Posted 6 years ago

“staff --Chris was realy helpful and tried her best to solve my problem (not resolved to my satisfaction). I only paid a deposit of £300.00 and due to Corona virus, the cruise has been cancelled BY THE CRUISE LINER (NOT BY US, AS I WAS LOOKING FORWARD TO THIS HOLIDAY). The price charged by cruise 118 was higher as i had used my future cruise credit....roughly £100 Plus than Normal price . I asked for a refund in cash as i had paid cash, but the option was a future credit note OR CANCELATION with £50.00per person, charge for ADMINISTRATION. TERMS AND CONDITION of cruise 118 does not state this if cruise is cancelled by them. I will be losing £100.00 in total as i cannot travel in future as my husband can no longer travel due to his health condition. CAN anyone suggest how i can get all my money back and also quickly as this holiday was planned for my husband birthday.....we both are senior citizens and not working any more.”

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Posted 6 years ago

“The online booking process was easy, however the 'Front Page' prices changed (increased) when completing the booking. Why do firms do this.”

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Posted 6 years ago

“Did not get exactly what I expected. The advertised online price is either not up to date or just a advertising trap. I had no choice but to book with 118 I was cancelling one cruise to book another. 118 still has £50 from cancelled cruise not showing on new invoice.”

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Posted 6 years ago

“I have only voted "Acceptable" because the service was. Looking in to the detail after we had booked I realised that our airport is approx 50 miles from port. No transfers were advised other than "they were expensive", and so we decided to book 2 hotels for both outgoing / homecoming, when only one was required. We did not have anything sorted for the transfers leaving us "hi n dry". I have now asked you to cancel the hotels and I have independently booked our transfers through an agent recommended on "Talking Cruise". I would have expected C118 to have dealt with this level of detail so we did not have to do the extra work to organise transfers etc.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@cruise118com with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 6 years ago

“I used you ring back service as I know you are busy on Tuesday. I had a call back and was told they would ring back on Wednesday. But no call so left another message Friday lunch time but no response on Friday so I rang on Saturday got through told the person what I wanted she said hold the line and I will sort this for you. But after a short while I was disconnected. So rang again this Lady was very apologetic but she did sort out and rebook me my cruise for next year. So I am happy now but this was not a good experience.”

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Posted 6 years ago

“Iknow that you are busy, I normally deal with Rebekka, but she was on leave. The experience was not as good as normal there seeming to be a lack of interest. However I have now emailed Rebekka and she is going to sort out my queries when things quieten down a little.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@cruise118.com with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 6 years ago

“Still waiting to hear back since allocated cabin is not midships as requested!”

Helpful Report

Posted 6 years ago

Good evening Mr Tory, Thanks for your review. I am sorry to learn that your cabin was not allocated as originally confirmed. I can appreciate your frustration. I have had a look at your booking and I can see this has now been resolved for you. Please let us know if there is anything else we can assist you with. I do hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 6 years ago

“Booking my cruise was great after sales to alter my booking not so great”

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Posted 6 years ago

“I am a disabled veteran. Now u know my problem should I require assistance in future I trust there will be a more positive responce.”

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Posted 6 years ago

“Kelsie at the amendments team was very helpful with our booking helping with our additional requirements and booking the flights and assistance at the airport.”

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Posted 6 years ago

Good evening Nicola, Thanks for your review. I am really pleased Kelsie could help you with your flight assistance and additional requirements. I have noticed you have given us 3/5 stars. We always strive for perfection so is there anything we can do to change that? I hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 6 years ago

“Excellent customer service from Scott Perry.Booked cruise with Fred Olsen today.”

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Posted 6 years ago

Hello Alun Lloyd, Many thanks for taking the time to review the excellent customer service that you have received from our concierge Scott Perry. Scott is a wonderful member of our team and he will be very pleased to read your lovely comments. We hope you have an excellent time on your holiday!

Posted 6 years ago

“Whilst the initial booking experience was good, my experience prior to payment was most unsatisfactory because of my inability to speak to a human. I made no less than 3 calls one day, holding on each occasion for in excess of the approximate wait time of 6 minutes but none were answered, on another day I made 2 calls holding on during the first call for in excess of 12 minutes and then when it was finally answered because I did not answer immediately I was hung up on with no call back and my second call was not answered in circa 7 minutes. The following day I called first thing in the morning and immediately expressed my frustration at the lack of service offered but said how relieved I was that humans were actually employed post booking. The person I spoke to was Beth Gallery who could not have been more apologetic and helpful when obtaining flight upgrade and hotel costings. Her help redeemed my experience with Cruise 118, who should be very grateful to her. Thank you Beth. Had I not spoken to her I would not have been able to give any stars.”

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Posted 6 years ago

Dear S. Barnes, Thank you for your review. Here at Cruise 118, we strive to give the best possible service and appreciate your feedback. We are sorry that you experienced a wait time and are currently working on the efficiency of our Customer Service Team. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. We are glad to hear that Beth was able to help and assist you with the booking and was able to upgrade your flight and hotel.

Posted 6 years ago

Cruise118.com is rated 4.8 based on 15,939 reviews