Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,220 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adam was very helpfull but I was disappointed that your company would not give us the on board credit that was advertised byt another company. I only booked through 118 because you owe us money and I thought it would help pay for this cruise.”

Helpful Report

Posted 5 years ago

“due to corona virus, we thoughtwe will get our deposit back but option given was future credit, or refund with £50 per person (our case £100), for ADMIN CHARGES. i can understand admin charge if it was us cancelling the cruise/holiday, but the cruise was cancelled by the cruise liner. Future credit is not suitable for us as my husband will not be able to travel any more due to health issues, and i do not want to travel alone in future. My husband has ireversable heart failure condition, meaning his health can never be normal but will go down in future or if god willing he will remain in his present condition”

Helpful Report

Posted 5 years ago

“staff --Chris was realy helpful and tried her best to solve my problem (not resolved to my satisfaction). I only paid a deposit of £300.00 and due to Corona virus, the cruise has been cancelled BY THE CRUISE LINER (NOT BY US, AS I WAS LOOKING FORWARD TO THIS HOLIDAY). The price charged by cruise 118 was higher as i had used my future cruise credit....roughly £100 Plus than Normal price . I asked for a refund in cash as i had paid cash, but the option was a future credit note OR CANCELATION with £50.00per person, charge for ADMINISTRATION. TERMS AND CONDITION of cruise 118 does not state this if cruise is cancelled by them. I will be losing £100.00 in total as i cannot travel in future as my husband can no longer travel due to his health condition. CAN anyone suggest how i can get all my money back and also quickly as this holiday was planned for my husband birthday.....we both are senior citizens and not working any more.”

Helpful Report

Posted 5 years ago

“The online booking process was easy, however the 'Front Page' prices changed (increased) when completing the booking. Why do firms do this.”

Helpful Report

Posted 5 years ago

“Did not get exactly what I expected. The advertised online price is either not up to date or just a advertising trap. I had no choice but to book with 118 I was cancelling one cruise to book another. 118 still has £50 from cancelled cruise not showing on new invoice.”

Helpful Report

Posted 5 years ago

“I have only voted "Acceptable" because the service was. Looking in to the detail after we had booked I realised that our airport is approx 50 miles from port. No transfers were advised other than "they were expensive", and so we decided to book 2 hotels for both outgoing / homecoming, when only one was required. We did not have anything sorted for the transfers leaving us "hi n dry". I have now asked you to cancel the hotels and I have independently booked our transfers through an agent recommended on "Talking Cruise". I would have expected C118 to have dealt with this level of detail so we did not have to do the extra work to organise transfers etc.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@cruise118com with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 5 years ago

“I used you ring back service as I know you are busy on Tuesday. I had a call back and was told they would ring back on Wednesday. But no call so left another message Friday lunch time but no response on Friday so I rang on Saturday got through told the person what I wanted she said hold the line and I will sort this for you. But after a short while I was disconnected. So rang again this Lady was very apologetic but she did sort out and rebook me my cruise for next year. So I am happy now but this was not a good experience.”

Helpful Report

Posted 5 years ago

“Iknow that you are busy, I normally deal with Rebekka, but she was on leave. The experience was not as good as normal there seeming to be a lack of interest. However I have now emailed Rebekka and she is going to sort out my queries when things quieten down a little.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@cruise118.com with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 5 years ago

“Still waiting to hear back since allocated cabin is not midships as requested!”

Helpful Report

Posted 5 years ago

Good evening Mr Tory, Thanks for your review. I am sorry to learn that your cabin was not allocated as originally confirmed. I can appreciate your frustration. I have had a look at your booking and I can see this has now been resolved for you. Please let us know if there is anything else we can assist you with. I do hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 5 years ago

“Booking my cruise was great after sales to alter my booking not so great”

Helpful Report

Posted 5 years ago

“I am a disabled veteran. Now u know my problem should I require assistance in future I trust there will be a more positive responce.”

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Posted 5 years ago

“Kelsie at the amendments team was very helpful with our booking helping with our additional requirements and booking the flights and assistance at the airport.”

Helpful Report

Posted 5 years ago

Good evening Nicola, Thanks for your review. I am really pleased Kelsie could help you with your flight assistance and additional requirements. I have noticed you have given us 3/5 stars. We always strive for perfection so is there anything we can do to change that? I hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 5 years ago

“Excellent customer service from Scott Perry.Booked cruise with Fred Olsen today.”

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Posted 5 years ago

Hello Alun Lloyd, Many thanks for taking the time to review the excellent customer service that you have received from our concierge Scott Perry. Scott is a wonderful member of our team and he will be very pleased to read your lovely comments. We hope you have an excellent time on your holiday!

Posted 5 years ago

“Whilst the initial booking experience was good, my experience prior to payment was most unsatisfactory because of my inability to speak to a human. I made no less than 3 calls one day, holding on each occasion for in excess of the approximate wait time of 6 minutes but none were answered, on another day I made 2 calls holding on during the first call for in excess of 12 minutes and then when it was finally answered because I did not answer immediately I was hung up on with no call back and my second call was not answered in circa 7 minutes. The following day I called first thing in the morning and immediately expressed my frustration at the lack of service offered but said how relieved I was that humans were actually employed post booking. The person I spoke to was Beth Gallery who could not have been more apologetic and helpful when obtaining flight upgrade and hotel costings. Her help redeemed my experience with Cruise 118, who should be very grateful to her. Thank you Beth. Had I not spoken to her I would not have been able to give any stars.”

Helpful Report

Posted 5 years ago

Dear S. Barnes, Thank you for your review. Here at Cruise 118, we strive to give the best possible service and appreciate your feedback. We are sorry that you experienced a wait time and are currently working on the efficiency of our Customer Service Team. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. We are glad to hear that Beth was able to help and assist you with the booking and was able to upgrade your flight and hotel.

Posted 5 years ago

“The booking was a little challenging as I went off the main booking to choose excursions which took me to the payment page and I couldn't get back to the original book the cruise page so I was left to reboot the cruise page from the beginning. However, it all got booked in the end.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for your feedback and apologies for any disruption on the online booking journey you had. Hopefully this was a one off and won't happen again for you however, we do have online agents to assist should this happen again. We hope you have a wonderful cruise and thank you very much for booking.

Posted 5 years ago

“Took some 38 minutes to make a booking. Far too long”

Helpful Report

Posted 5 years ago

Good Afternoon, Many thanks for your feedback. We are sorry to hear that you are unhappy with the length of the booking process. It is mandatory for our sales concierge's to read through the booking checklist when processing your booking in order to confirm all of your holiday details, to ensure that these details are correct and that you are satisfied before processing the booking. This can take a while to complete to ensure that all aspects are covered. Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We hope you have a lovely time on your holiday.

Posted 5 years ago

“Hannah was most helpful today prosesing all our insurance and passport details also answering all our questions most helpful. Thank you Hannah”

Helpful Report

Posted 5 years ago

Hi Mr Brian Baker, We would like to take this opportunity to thank you for choosing to book with Cruise 118 and taking the time to review the helpful and friendly service that Hannah Bayley has provided you. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“We were on board the MSC Symphonia returning home 13th July 2019. However due to adverse weather conditions we were late in disembarking resulting in us missing our flight from Venice to Manchester. However the support and customer service we received from Hannah Bailey was second to none. I cannot praise her high enough. Nothing was any trouble to her. She is an asset to Cruise 118. Truly appreciated as my wife was panicking until Hannah took control Thanks once again for excellent customer service. I cannot praise Hannah highly enough.”

Helpful Report

Posted 5 years ago

Hello William Mckay, Thank you very much for your wonderful feedback. It's a pleasure to hear that you are happy with the helpful and informative service that our concierge Hannah has provided you. Hannah is a credit to our team and please be assured that she will be recognised for the service that she has provided. We are sorry that you are unhappy with the issue with your flight, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered.

Posted 5 years ago

“Scott was very helpful and efficient with our booking . A pleasure to deal with. Hope our cruise goes as smoothly.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It's brilliant to hear that you are pleased with the helpful and efficient service that Scott has provided you when assisting with your booking. We hope you have a lovely holiday.

Posted 6 years ago

“I had excellent information and help from Scott Perry.Just had one spelling mistake but it was altered quickly.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to submit a review and kind comments about Scott Perry. I am so pleased he assisted you with your booking and rectified the spelling error immediately. Thank you again for booking with us.

Posted 6 years ago

Cruise118.com is rated 4.8 based on 15,220 reviews