Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,219 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This would of been 1 star but the lady who actually did my booking was amazing Lindsey she deserves 5. I phoned to make a booking to get told someone will call me back within 3 weeks!!! I then got put through to someone called Hayley who to be honest the way she answered the phone and spoke to me I actually hung up and I am out off using this company again”

Helpful Report

Posted 2 years ago

“Unfortunately the information regarding the deposit, cabin No and drink packages were very misleading and since the booking I have had to make over 20 phone calls to sort out the issues.”

Helpful Report

Posted 2 years ago

“Was told a price and invoiced a different price £20 pp more. i believe you owe me £40 Kind regards.”

Helpful Report

Posted 2 years ago

“Hi could you please let me know if Michelle Clark is still working in your concierge office. As she is very helpful in my last booking. Thank you”

Helpful Report

Posted 2 years ago

“we were told by you no outside cabins were left only very good virtual cabins, these were a disgrace so small and compact. We were asked to join a raffle for an outside cabin when we boarded so there were cabins left, the experience has left us not wanting to cruise anymore, but if we do i am sorry to say it will not be with your company”

Helpful Report

Posted 2 years ago

“Sadly not what it used to be 😢 still my go to agent to book cruises but so difficult to get through when you can’t complete online! Also agents taking a booking off one who’s done all the groundwork when I’ve called back to finalise a booking and then screwing up the basics. Just booked a Christmas Cruise, one lady searched, another guy took the booking (because she’d gone home) I had to ring her again because I could ent get on to the site. 4 days later I still can’t view documents. Another phone call after the bank holiday. At 77 this is getting too difficult! CANNOT GET LIVE CHAT ONLINE !!”

Helpful Report

Posted 2 years ago

“Very Efficient whilst booking but awful at call back or follow up”

Helpful Report

Posted 2 years ago

“My only criticism with Cruise 118 is the after service, if you need to talk to the person who took your booking takes for ever to get a reply, when you phone you always get someone different,and have to start to explain all over again.”

Helpful Report

Posted 2 years ago

“To receive immediate payment of the outstanding balance within a day of making the booking doesn't auger well. Although a senior consultant provided an apologetic email the damage was done. Although cruise 128 was quick to show costs little thought was given (or shown) for the military discount which was discussed but seemingly ignored when documents were issued. Less than impressed so far at this stage. John Noeken”

Helpful Report

Posted 2 years ago

“Helpful lady Gill on the phone who dealt with our booking. But ended up not in the cabins we had booked with her. Cruise company changed our cabins without informing us. She sorted this issue quickly.”

Helpful Report

Posted 3 years ago

“Although he was very helpful and friendly there were numerous errors when we received our confirmation. Name spelt incorrectly wrong airport, incorrect date of transfers. I had to ring 3 times to get it sorted out correctly.”

Helpful Report

Posted 3 years ago

Thank you kindly for your review it is very much appreciated. We are sorry to learn of the issues you have experienced post-booking. Please be assured this is not the standard we expect for our valued customers, if you are still experiencing issues please can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised. Please include your WOR booking reference in the subject box. We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for taking the time for writing your review, it is only through feedback of this nature we can identify where we need to improve to ensure we continue to serve our customers best. Regards

Posted 3 years ago

“Waiting to long for call back being told will get back next day does not happen have to keep calling your office now on my second day waiting got to make payment in two weeks waiting for anwsers.”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that aspects of your experience have given cause for dissatisfaction. I am pleased to see that our colleagues have been working with the cruise line to finalise your issues and this has now been resolved. On behalf of all at Cruise 118 we wish you a most enjoyable holiday.

Posted 3 years ago

“After booking the cruise on the 24th we are still waiting for a confirmation email normally they arrive within minutes but having spoken to someone,emailed several times,and phoned the email still has not arrived.I was told yesterday that there may be a problem with Gmail but I am receiving plenty of other mail. Will someone please send us a confirmation email and put our minds at rest that everything is correct.Catherine Bellerby.”

Helpful Report

Posted 3 years ago

Hi Catherine, we are sorry to hear you have had issues receiving your booking confirmation they are sent straight after booking but sometimes particular email providers do have issues. Please can you confirm if you have now received your confirmation in a private message? Many Thanks- Cruise118 Team

Posted 3 years ago

“Need to pay balance on our holiday but flights still not been confirmed and cannot speak to anyone regarding flights”

Helpful Report

Posted 3 years ago

“Please have pity on those hanging on the phone by limiting the number of times the music is interrupted by repetition of the same message. Once connected your staff are most helpful.”

Helpful Report

Posted 3 years ago

“Didn't sail because of positive covid test”

Helpful Report

Posted 3 years ago

“Great when they want your business. However when we were considering changing our cruise plans, we were badly advised and this ended up with us paying nearly £300 more for our amended cruise than if we had booked direct with the cruise line. It would have been even more if we had chosen their flights and/or hotels.”

Helpful Report

Posted 3 years ago

“First time booking with your company and not a very good start as had to make several phone calls as never received booking confirmation then when it came had to ring again as it came without flights on it! Didn’t not expect to have to do all of this after booking!!”

Helpful Report

Posted 3 years ago

“Lovely people to deal with, but we had problems with phone calls back not happening to sort a booking out, resulting in increase cruise fares as the prices went up. Waiting time on phone was on average 25 minutes”

Helpful Report

Posted 3 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“Very disappointed with the after-sale experience. Tried to get through on their after-sales telephone, but kept on hold for 45 minutes, and then gave up. I had to 'pretend' to be a new sales lead to get any response!”

Helpful Report

Posted 3 years ago

Thank you for your review,. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry that you had to call a new sale line, out customer service lines are extremely busy at the moment. Rest assured your comments have been noted in full on your review. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,219 reviews