Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 2 years ago

“Agent was very friendly and helpful,and patient.Provided info i would not have thought to ask about.Overall,my wife and i are very happy at what we have got,even though we payed a wee tad more than i had figured on,but all in all,we have no complaints,just looking forward to celebrateing my wife,s 80th birthday onboard the QUEEN VICTORIA.”

Helpful Report

Posted 2 years ago

“Brittany looked after our booking as she has done on previous occasions and as always she is an absolute star. Nothing is too much trouble and she goes out of her way to make sure that everything is clear and fully explained. She is always very quick to respond to any questions we have which is really appreciated. Thank you Brittany”

Helpful Report

Posted 2 years ago

“Booking was straightforward and given all details except for flights. Got email from airline confirming flights. It also indicated seats could now be booked but when i went to do that the system charged me 38 pounds per seat . There was no prior indication that there would be an extra charge and i could not cancel it so that is most annoying. To contact the airline there is a premium rate number. I rang this and was put on hold for a long time.....being charged! Had to end call. Not good at all!”

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Posted 2 years ago

“I found Andrea to be very helpful when I booked my latest P&O cruise.”

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Posted 2 years ago

“Kenneth thankyou for all your help”

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Posted 2 years ago

“A great experience to book a cruise. Hannah the agent was very helpful and made the booking process very easy.”

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Posted 2 years ago

“you made it all so simple”

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Posted 2 years ago

“118 Never in all our years of cruising have we been treated so badly. We used 118 for our Venice to Cape Town cruise thinking there expertise would make things be easier for us ,what a mistake that was. every request for information we made to them was met with no answer, just a promise that some one would ring us back before Friday, they never did ,meaning that we would have ring them again only for the same routine to happen again over and over. we were passed around the company, rarely getting to speak to the same person twice and having to repeat our request over and over. Documents and important information was supplied on the last minute adding to the worry of weather we would make the cruise or not, our cruise tickets were emailed to us two days before we were due to go and the only then after our solicitor got involved. Just before we were to go 118 rang us to apologise and to say they had arranged for us to get a free drinks package as a way of saying sorry , a drinks package we had already arranged with MSC several weeks earlier, plus they have offered us a voucher for £500 off our next cruise as compensation , the same voucher that is offered to every other potential customer. I could fill several pages with our booking sage with 118 but readers would get bored. Cruise 118 need to desperately improve there their customer service and communications. My advice to anybody thinking of booking with them is look at other options first.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 2 years ago

“We always deal with Rebecca direct and this experience was no different to the many others; always professional, personable and efficient. Couldn’t ask for a better Concierge. Rebecca is a credit to Cruise 118 and Sixstar Cruises.”

Helpful Report

Posted 2 years ago

“Very quick and proffesional booking”

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Posted 2 years ago

“Service was excellent, Lexi was patient, knowledgeable, efficient and very kind.”

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Posted 2 years ago

“Really impressed by Ashley’s professionalism and how hard she worked to get us the best deal. Nothing was to much trouble”

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Posted 2 years ago

“The whole booking experience was fantastic. Andrea was very informative and professional and friendly. 10 out of 10, thanks Andrea x”

Helpful Report

Posted 2 years ago

“Really impressed by Ashley’s professionalism and how hard she worked to get us the best deal. Nothing was to much trouble”

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Posted 2 years ago

“Friendly professional service and tailoring a cruise to our needs”

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Posted 2 years ago

“Brilliant service is standard with Rachel, always replies promptly and efficiently, excellent understanding of the cruising world.”

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Posted 2 years ago

“Very friendly and most helpful. Very knowledgeable re enquiry and booking”

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Posted 2 years ago

“Shelley is very accommodating with my complex requests, very efficient and amazing. Cruise118 always delivers the most unforgettable holiday for our family.”

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Posted 2 years ago

“Jennifer liked after us, very professional , knowledgeable and helpful. Came up with various trips until we got the one we wanted Couldn’t have asked for more”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews