Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very responsive to needs.”

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Posted 2 years ago

“Friendly and efficient service without being pushy”

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Posted 2 years ago

“Customer service was very good - agent called back when she said she would and sorted us a great price. However this was not the advertised website price which was advertised as including perks which turned out NOT to be the case. . Very misleading Cruise 118- trading standards would be interested I think!”

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Posted 2 years ago

“Paula was excellent. New all the answers to my questions and very efficient.”

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Posted 2 years ago

“Wonderful helpful staff every time. Andrea was amazing, she’s been on the cruise we chose and shared her experience. We’re very excited.”

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Posted 2 years ago

“Jen exuded confidence, enthusiasm, knowledge and helpfulness throughout the whole booking process and completely put our minds at ease about our booking. She sorted everything out and was very clear about every step. I later thought of a couple of specific questions which I emailed to her, and she replied with the answers within minutes. She was a joy to deal with.”

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Posted 2 years ago

“Phil Davies was very helpful in helping me book our cruise.”

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Posted 2 years ago

“Shelley has been so helpful with our booking, which was a little complicated. The cruise is still a couple of months away, and we're really looking forward to it, knowing we're in safe hands!”

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Posted 2 years ago

“Very happy with the information provided”

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Posted 2 years ago

“Excellent service. Very responsive to needs.”

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Posted 2 years ago

“Amazing shian was so helpful with our booking she was very patience and she done everything to help us thank you shian.”

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Posted 2 years ago

“Fantastic service as ever. My concierge was friendly, knowledgeable and v helpful. Great deal, excellent value”

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Posted 2 years ago

“Have used them for many a year and I do recommend them to family and friends.”

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Posted 2 years ago

“Booked on 9th January. Katie was excellent at the booking process as I didn't have a big budget. She replied to queries very promptly. Would definitely recommend.”

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Posted 2 years ago

“Rachel did an awesome job organising our holiday thanks”

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Posted 2 years ago

“We have just booked our cruise with Cruise118, for the third time. We were helped by Ashlee Pheby. Review of her service - "First Class". Now looking forward to our Cruise. Thank you Ashlee.”

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Posted 2 years ago

“Fast efficient service so far”

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Posted 2 years ago

“I really messed you guys around by asking for quotes on sooo many cruises but booked eventually. Polite, friendly and efficient service. Aliana has the patience of a saint!”

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Posted 2 years ago

“Phil was fantastic, plenty of patience in getting exact holiday we wanted”

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Posted 2 years ago

“Greg was helpful and informative. He tried to match a previous quote we had been given however although it was dearer we went with Cruise 118. He was knowledgeable and mad you feel he wanted to get the best he could for you .”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews