Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,322 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bearer of bad news but done in a nice way. Very professional.”

Helpful Report

Posted 1 year ago

“Myself and my wife enquired about a balcony room upgrade. We were advised and dealt with Andrew of cruise 118. Andrew was extremely professional and helpful and returned phone calls with that information and more. This is the second time that we have used cruise 118 this year and will go back to them for future cruises. I would thoroughly recommend. Thank you.”

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Posted 1 year ago

“Great communication on the date change. Well in advance so it wasnt a problem to us.”

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Posted 1 year ago

“Just booked our first cruise and Robyn was extremely knowledgable and helpful in guiding us through it all. If we enjoy it(!)! we will definitely be coming back to Cruise118!”

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Posted 1 year ago

“Ellie, was fantastic when helping us book our cruise to Alaska. She was always available when we had questions or wanted her to check prices etc. She was a joy to work with and we will definitely use 118 and Ellie again when booking our next cruise!”

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Posted 1 year ago

“Robyn was brilliant, helping me book my cruise for a big birthday in 2026. Having tried to book this with a promotion from the cruise company only to find they had withdrawn the cruise Robyn kept tabs on things so when it became available was able to secure it for us quickly and at a really good price. Customer service excellent and we have used Cruise 118 a few times cannot fault them.”

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Posted 1 year ago

“I had a problem changing my name on a cruise booking. The help I received from Cruise 118 was first class and a special mention to Jessica Clements who was outstanding and a pleasure to deal with. A really great all round service.”

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Posted 1 year ago

“We have recently returned from our first ever cruise, which was arranged by Sian Halliwell at Cruise 118. Sian is extremely friendly, helpful and efficient. Her knowledge and advice enabled us to make the right decisions about the type of stateroom and packages that would suit us best and ensured that we had an amazing experience. I’m happy to say that she is now looking after our next cruise. Thank you Sian your customer service is amazing.”

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Posted 1 year ago

“Jennifer was so helpful in booking a cruise to the Bahamas for our family. And the price was better than any other cruise company. Excellent service!”

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Posted 1 year ago

“Robyn went over and beyond when I was trying to book a family cruise at short notice. She found us my second choice cruise [which other agents had failed on] and managed to get what I wanted.”

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Posted 1 year ago

“After several attempts to get assistance with a current booking i was put through to Jess and from then on Jess sorted out my issue as well as keeping me informed of the progress”

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Posted 1 year ago

“Excellent service very happy I was talking to Jess and Gillian . They both were very helpful.”

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Posted 1 year ago

“We always book with Rachel Halliwell Rachel is very efficient and a pleasure to talk with she make you feel at ease and nothing is too much trouble. Cruise 118 are hard to beat on the price of cruising Thanks again Rachel for looking after us Take care Elaine & Kenny”

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Posted 1 year ago

“Jess Clemente’s saved the day for Cruise 118! I said I would never book another cruise to previous 118 person. About to give up, life is getting MORE complicated for us wrinklies trying to communicate these days thanks to Modern Technology. It’s turned into a joke. We do need help more than ever now! Going away is something else…..sorting best insurance, best car parking, passport details, next of kin, checking in..and so on, fotos…..downloading, luggage labels, ref numbers…… Jess has sorted all my problems….others couldn’t care less anymore….”

Helpful Report

Posted 1 year ago

“After holding on to the T/p line for 45mins with P&O I eventually hung up and contacted 118 concierge service for assistance. Thanks to Jessica Clements for taking away the stress and speedily resolving what was a totally unnecessary P&O generated complication.”

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Posted 1 year ago

“Amazingly helpful as always”

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Posted 1 year ago

“Been travelling and booked all my cruises with Cruise 118. Staff very professional. Jess thank you for your great service. Keep up the good work looking forward to my upcoming Cruise Andrea Simpson”

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Posted 1 year ago

“Jess Clements Senior Service Concierge WAS A DELIGHT TO DEAL WITH OUR HOLIDAY AND WENT ABOVE AND BEYOND TO ASSIST US ... Margaret Fitzsimmons”

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Posted 1 year ago

“Many thanks for Jessica Clements for sorting out the problems we had about our forthcoming holiday to Japan. She was very helpful and caring.”

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Posted 1 year ago

“Jessica was a real star on this occasion and went out odf her way to help us ...indeed she went the extra mile.A credit to your company”

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Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,322 reviews