Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,853 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second cruise weve booked within 12 months booking through Cruise 118. We received fantastic service from Dale Robinson 1st time around so seemed only right to contact him again to book for next year. He's very helpful, clear and concise and extremely professional. All in all a good experience from start to finish throughout the booking process. Thanks Dale, ive no doubt we will be speaking to one another again.”

Helpful Report

Posted 3 months ago

Hello Paul Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that this is your second time booking with Cruise118 within the last 12 months, and that Dale once again provided the fantastic service you’ve come to expect. He will be thrilled to know that his professional support made your booking experience smooth from start to finish. We truly appreciate your loyalty and your kind words. It means a great deal to us that you chose to return to Dale for your next holiday. We look forward to helping you with many more memorable cruises in the future. Thank you again, and we wish you an amazing time on your upcoming sailing! Many Thanks Customer Relation

Posted 3 months ago

“I had some issues with booking a cruise through the online portal and contacted them via the online chat. I was then called by a very helpful agent (apologies I can't remember the name) who booked the cruise I had requested. Thank you for the assistance provided.”

Helpful Report

Posted 3 months ago

Dear James Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Hannah recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Excellent service very smooth booking couldn't ask for more.. many thanks. Will use again in the future.”

Helpful Report

Posted 3 months ago

Dear John Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Hannah recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Great service from Andrea and Rob”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea and Rob recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“A big thank you to Jennifer who has been great with us during our booking especially with the amendments we made. Thank you.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“fab service”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Aimee recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Very happy with the service good information given”

Helpful Report

Posted 3 months ago

Dear Ann Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sally recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

Dear Ann, Thank you so much for taking the time to leave your review. We are really pleased to hear that you were very happy with the service and found the information provided helpful. Ensuring our guests feel well‑informed and supported is always a top priority for us, so your feedback is greatly appreciated. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations.

Posted 3 months ago

“Having made a reservation, I rang Customer Services with some questions. After 2 attempts joining a queue, got no answer. I opted for the callback to save waiting but no one called us back.”

Helpful Report

Posted 3 months ago

Hello Alan Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience when trying to reach our Customer Service team. This is certainly not the level of service we aim to provide. You should always be able to get through to us or receive a timely callback when one is requested, and I apologise that this did not happen for you. We’re currently reviewing our call handling and callback performance to ensure this doesn’t happen again. Thank you again for bringing this to our attention, and for giving us the opportunity to put things right. Kind Regards Customer Relations

Posted 3 months ago

“We recently booked a Silverseas cruise and Donna was amazing. We had quite a few questions and she was patient and meticulous in answering them and helping us. She was also very personable and caring. Thank you”

Helpful Report

Posted 3 months ago

Dear Caroline Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Donna recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Lexi, my usual Cruise 118 contact, is always helpful, efficient and professional when finding me a good deal. Although I sometimes book a future cruise onboard I always ensure the booking goes back to her by way of my thanks for all the effort she puts in on my behalf. I often ask her to obtain quotes for my mum, a solo elderly traveller, which sadly means due to the non acceptable supplement charge we can't book, but she never minds at least trying to get mum an acceptable deal. I also appreciate that Cruise 118 take Amex. I booked with another online company previously and it got to the payment and they didn't take Amex - i won't use them again!”

Helpful Report

Posted 3 months ago

Dear Janet, Thank you so much for taking the time to leave such a thoughtful review. We are absolutely delighted to hear how much you value the service Lexi provides. She is a fantastic member of our team, and your kind words about her helpfulness, efficiency, and professionalism will mean a great deal to her. It is wonderful to know that you choose to return your onboard bookings to Lexi as a thank‑you for the support she gives, that loyalty is truly appreciated. We also really value the trust you place in her when asking for quotes on behalf of your mum. Even when the solo supplements aren’t suitable, we are glad Lexi’s efforts to explore options are recognised. We are also pleased to hear that our acceptance of Amex makes things easier for you, especially after the inconvenience you experienced with another company. Thank you again for your continued support. We look forward to helping you and your family with many more cruise adventures in the future. Kind Regards Customer Relations.

Posted 3 months ago

“Very easy booking procedure with pleasant staff with great knowledge and advice.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your review, We are happy to hear you found the booking process so easy, and that our team were pleasant, knowledgeable, and able to offer helpful advice. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Great service as always. Thank you cruise118.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you so much for your kind feedback! We are delighted to hear that you continue to receive great service from us. It is always a pleasure to support you with your travel plans, and we truly appreciate you taking the time to share your experience. Thank you again for choosing Cruise118, we look forward to helping you with your next adventure. Kind Regards Customer Relations

Posted 3 months ago

“Phone answered very quickly. Friendly helpful agent . Quickly answered many questions.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“This is the first time I have used this company to book a cruise and at this point I am very happy with the customer experience. Aimee was very friendly, efficient and actually listened to me which ensured she was able to give me exactly what I wanted and at a good price. If all goes well I will definitely use this company and Aimee again”

Helpful Report

Posted 3 months ago

Dear Pauline, Thank you so much for sharing your lovely feedback! We are delighted to hear that your first experience booking a cruise with us has been such a positive one. It is wonderful to know that Aimee’s friendly approach, efficiency, and attentive listening helped her find exactly what you were looking for, and at a great price too. We really appreciate your trust in us, and we’ll be sure to pass your kind words on to Aimee. Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

“Stevie was very knowledgeable, getting me best price and best available cabin on the ship! 118s confirmation email is so eaay to navigate. I have used them many times and am extremely impressed!”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for taking the time to leave such a brilliant review! We are thrilled to hear that Stevie was able to find you the best price and the best available cabin, her knowledge and dedication to getting the perfect match for our customers really shines through. It is also wonderful to hear that you find our confirmation emails easy to navigate. We work hard to make the booking process as smooth as possible, so your feedback means a lot to us. We truly appreciate your continued loyalty to Cruise118 and are delighted to have impressed you time and time again. We look forward to helping you with your next cruise! Kind Regards Customer Relations

Posted 3 months ago

“The agent was so helpful.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered byKate recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“What a lovely pleasant easy experience, to be able to actually talk to a cheerful helpful knowledgeable person instead of a bot. Katie answered all my queries without me asking most of them. Managed to book exactly which cruise I wanted in minutes & reasonably priced too.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Excellent service. Customer service. Prices etc. definitely recommend.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your review, We are happy to hear that you’ve received excellent service, great customer care and competitive prices from our team. Your recommendation truly means a lot to us. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Booked cruise with Sian. She was so helpful friendly and patient. The cruise was great value compared to other agencies on this occasion. This is our second booking with Cruise 118 and probnot our last.”

Helpful Report

Posted 3 months ago

Dear Stephen Thank you for your review, We are very happy to hear that Sian was helpful, friendly and patient while assisting with your booking. It’s wonderful to know you found such great value with us compared to other agencies. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Fantastic booking experience with Erin. She was very knowledgeable and alerted us to the fact we would need to renew our passports. I would highly recommend.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you so much for taking the time to leave this fantastic review! We are delighted to hear that you had such a positive booking experience with Erin. Her knowledge and attention to detail are a real asset to our team, and it is great to know she was able to flag the passport renewal for you, that kind of insight can make all the difference when planning a holiday. We really appreciate your recommendation and look forward to helping you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

Cruise118.com is rated 4.8 based on 15,853 reviews